Hotel - Grand Mercure Rio de Janeiro Copacabana
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Rio de Janeiro Copacabana

4.0/5 3,264 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Well-being
    • Sauna
    • Solarium
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Companies and event centres nearby

Congress centre

RIO CENTRO40 km / 24 mi SUL AMERICA15 km / 9.32 mi

Your meetings and events

Grand Mercure Rio de Janeiro Copacabana Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
COPA 2 50 m2 2 m 32 10 12 0 0
COPA1 69 m2 2 m 51 15 18 0 0
IPANEMA 88 m2 2 m 90 40 26 45 0
LEME 88 m2 2 m 90 40 26 45 0
COPA1 E 2 119 m2 2 m 115 43 46 0 0
GAVEA 184 m2 3 m 180 50 60 100 60
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 335 rooms
  • 100% non-smoking hotel
  • 11 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.9/5 AccorHotels Rating 111 reviews

Our guest reviews for
Grand Mercure Rio de Janeiro Copacabana

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,264 reviews
Tess M. Business - 12/08/2019 AccorHotels review

Very clean and great reception desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear AIWEN M., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Patricia N. Solo - 12/08/2019 AccorHotels review
« Good »

Almost everything was great, personnel, food, cleanliness, location. But the rooms are in need of new furniture, specially the beds and mattresses, horrible, old. It is sad to see that in contrast to everything else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELSA N., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. We are sorry for any inconvenience experienced during your stay. The hotel is passing through renovations and it is gonna be all brand new soon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fabiola Z. Couples - 05/08/2019 AccorHotels review
« A great hotel in a great ubication »

Everything was really good; the food, the room very nice and big, the people. The only thing that we need and the room did not have was an iron.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FABIOLA Z. M., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Family - 31/07/2019 TripAdvisor review
« Cold be better »

The rooms are good and clean, but the swimming Pool is very small and the breakfast is terrible, missing cups, plates, silverchairs, napkins. The hotel does not have structure to recieve too much people

Our hotel has responded to the review
Our hotel has responded to the review

Hi, Juliopbt. Thank you for your review about the Grand Mercure Copacabana Hotel. I'm sorry for those issues in our breakfast service, your comments will be briefed with our team in order to improve the disposal of these items and their attention. I really hope we can welcome you in a near future. Best Regards, Rodrigo Landa

Deverson L. O. I. Solo - 24/07/2019 AccorHotels review
« Relax »

the experience was great, everything is well organized. however the undue charging of service fees is horrible. never but I stay with you. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Olá, Deverson. Agradecemos ter-nos dedicado o seu tempo para nos escrever sobre a sua estada no Grand Mercure Rio de Janeiro Copacabana. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, por isso, pedimos as nossas sinceras desculpas. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada.

Anonymous Solo - 18/07/2019 AccorHotels review
« Great deal by Copacabana beach »

- Good breakfast - Good Pool view to Copacabana beach - Fast checkin and checkout

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAUL LOPEZ M., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

David M. J. Solo - 17/07/2019 AccorHotels review
« Room I was booked into had very loud construction noise and I complained to reception. »

Poor, as explained above. Room I was booked into had very loud construction noise and complained to reception. Was told construction will be carried out between the hours of 9am to 6pm. Very annoying and unable to rest or watch tv etc during these times. The next day, construction started at 850 am and was still being carried out at 615 pm. Complained again to reception and was told construction work cannot stop ! I advised that this was unacceptable and I should not have been given this room or room in hearing distance of construction and was then moved to other room on opposite side of hotel !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bill L. Friends - 09/07/2019 AccorHotels review
« A very enjoyable stay »

We stayed for three nights and as we were in Rio for such a short time, the hotel's location was perfect. We took a room with a view of the Copacabana for a small extra charge and it was definitely worth it. Staff were very helpful, rooms are very comfortable and there is an excellent choice for breakfast. If I'm back in Rio, I would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BILL L., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. We hope your next visit will be as pleasant as the previous one! Sincerely,

Emanuel V. Business - 01/07/2019 AccorHotels review
« Poor Housekeeping in rooms »

I have stayed at your hotel for a period of over 70 days in 2019. Breakfast team is great, actually the best crew you have there. Management lacks lots of "must haves" when it comes to customer satisfaction. I have complained about the cleaning of my room several times during my stay and the service remained just the same until the very last day. The housekeeper just takes out the trash and replace towels that is it. Does not sweep floors, does not dust furniture and worst of all does not mop bathroom floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Jo A. Friends - 28/06/2019 AccorHotels review

The Grande Mercure is advertised as 4* it is more 3*. Having said that the location is fabulous. The classic rooms were small with limited storage space, but clean, with fresh linen and towels every day. Breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOANNE A., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couples - 01/06/2019 TripAdvisor review
« Great location but a little out dated. »

The hotel is right on Copacabana beach and is an easy walk to restaurants and bars. The room we stayed in was out dated compared to other Mercure hotels in which I have staye. As a gold member of the Accor loyalty program I am supposed to be given an upgrade if a room is available. I was offered an upgrade but I would have to pay for it. I was not impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TorontoDrew, Thank you very much for your review. I'm sorry for we couldn't meet your expectations. We are currently in transition to the Grand Mercure standards, doing some renovations and soon all our hotel will be renewed. I really hope we can have the chance of welcoming you again and offering you a great experience. Best Regards, Rodrigo Landa

Business - 30/03/2019 TripAdvisor review
« Great View of Copacabana »

If you have sea view room - nothing like it. If not, just come out of the hotel and cross the road. They have arrangement on the beach for chairs and sun umbrella etc. The guys on the beach are good and trustworthy

Our hotel has responded to the review
Our hotel has responded to the review

Hi, rizshabbag. Thank you very much for sharing your experience with us! We hope we can welcome you again in a near future. Best Regards, Rodrigo Landa

Emil_London Solo travel - 22/03/2019 TripAdvisor review
« Spectacular views of Copacabana beach »

Grand Mercure has two different types of rooms - overlooking the ocean and the Copacabana beach and a street/interior view. If you choose the ocean view you will be amazed. Rooftop pool is another gem

Our hotel has responded to the review
Our hotel has responded to the review

Hi, Emil_London. Thank you very much for sharing your review about us! I'm extremely happy to know that you had such a great experience here. We await your return in a near future. Best Regards, Rodrigo Landa

Family - 06/02/2019 TripAdvisor review
« Perfect for a short stay »

As a good hotel should it quickly set us up with a driver and guide to show us the city. We were also able to walk Copacabana and Ipanema beaches very easily.Hotel in itself was really comfortable The shower tray did't drain very quickly, if I have to be negative, but we understand Accor took over this hotel recently and I'm sure such details will be picked up upon shortly.

Our hotel has responded to the review
Our hotel has responded to the review

Hi, David! Thank you very much for sharing your experience with us. As you said, it's been over a year since Accor Hotels re-branded us and some renovations have already started. Soon the hotel will be completely renewed! I hope we can welcome you again for you to see our improvements :) Warm Regards, Raphael Martini

Couples - 01/02/2019 TripAdvisor review
« Magnificent stay »

Nice hotel with a very good location in front of Posto 5 in the heart of Copacabana and not far also from Ipanema. As a Platinum Club Accor member, I benefited from all tier benefits. The breakfast was good and varied. You need to wake up early to see the sunrise from the restaurant windows in front of the ocean. I had one of the renovated rooms with full ocean view and it was just fantastic. The staff is very professional, special mention here to Leandro at the front desk and Patricia at guest relations who spoke perfect english and provided unprecedented assistance and support to us. I can surely come back and stay again here. I will also recommend this hotel to friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Journey52921942662. Thank you very much for your review about us here on Trip Advisor. I'm extremely happy to know that you had a magnificent stay! I've shared your feedback with Leandro and Patricia that certainly are really happy with your words. I hope we can welcome you again in a near future. Warmest Regards, Raphael Martini

Family - 06/01/2019 TripAdvisor review
« Not at the standard level of Mercure »

Hotel with high potential, but obviously has difficulties to handle so many customers.Many " holidays" customers with bad behaviour ( noisy, not clean ) certainly not easy to manage for staff.For instance pool water and areas were dirty.One other issue is at check-out, although pre-payment had been done, the Mercure guy ( not speaking english.... ) wanted me to may.I had to spend 15 mn to be understood.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, daniel44_13. Thank you very much for sharing your review about us. I appreciate you brought your experience to our attention. I'm sorry for those inconveniences, I'll talk in person to the front desk team in order to improve that. I hope we can have another opportunity to welcome you! Best Regards, Raphael Martini

Vacation36794695219 Business - 20/11/2018 TripAdvisor review
« Stay at Gran Mercure. Always surprise »

I frequently stay at this hotel and it is incredible how the services are noy consistent. This last time it was terrible. There was a broken armchair in my room that could have easily made and older person fall and hurt him/herself. I never, I mean never receive the invoice by email as they promise and, this time I have not received my reward points. As I said, always a surprise. Thay cannot keep a standard.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Vacation36794695219. Thank you very much for sharing your review about us. I'm sorry for we couldn't meet your expectations this time. I sent you an inbox message requesting your reservation info in order to help you with the points and send you the stay invoice. I really hope we can have another opportunity to welcome you again. Warm regards, Raphael Martini

Business - 23/08/2018 TripAdvisor review
« Great View of Copacabana »

Good place to stay and has great view of Copacabana Beach. Staff is friendly and co-operative. Just right to say that right value for the money paid. Another good find for me at Rio through Accor Hotels. I got all the benefit of my membership with Accor Hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, rizshabbag! Thank you for sharing your review. We're glad to hear that you had a great time in Rio, enjoying our location in Copacabana's Station 5 and all its "carioca" experience. I hope we can welcome you again soon. Raphael Martini

Couples - 18/08/2018 TripAdvisor review
« Old and slow »

Check in and service up to the room was great. Would have given 4 for thay moment. Everything fell apart afterwards.Noone answered any calls for services.Room was just dirty, particularly all the furnitures not cleaned. Towels with stains were just disgusting. Booked for two nights, checked out next morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, monggul2018! Thank you for giving us your feedback. We apologize that we couldn’t meet your expectations. I am checking in person thoses matters together with the housekeeping to avoid that such situations will happen again in future. I hope to have the chance to welcome you again and show how important you are to us. Raphael Martini

Family - 24/07/2018 TripAdvisor review
« BY THE MOMENT »

This hotel was recently incorporated by Accor. By the moment, it has a couple of things waiting for restoration and proper functioning. For instance, guests coming from the beach enter by the front door together with other guests, and the service at front desk is not always good. The restaurant functions in the morning, for coffee, and sometimes for lunch. At night, the service is gentle but the food is very poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NFreire, Thank you very much for sharing your review. I'm sorry for we could not meet your expectations. I already took into account your observations and talked to our F&B and front desk teams in order to make them realize how important is to deliver a great experience to our clients. We already have a beach exit that is located besides our main door. I hope we can welcome you again soon. Raphael Martini

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