Hotel - Grand Mercure Rio de Janeiro Copacabana
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Rio de Janeiro Copacabana

4.0/5 3,322 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Well-being
    • Sauna
    • Solarium
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Companies and event centres nearby

Congress centre

RIO CENTRO40 km / 24 mi SUL AMERICA15 km / 9.32 mi

Your meetings and events

Grand Mercure Rio de Janeiro Copacabana Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
COPA 2 50 m2 2 m 32 10 12 0 0
COPA1 69 m2 2 m 51 15 18 0 0
IPANEMA 88 m2 2 m 90 40 26 45 0
LEME 88 m2 2 m 90 40 26 45 0
COPA1 E 2 119 m2 2 m 115 43 46 0 0
GAVEA 184 m2 3 m 180 50 60 100 60
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 335 rooms
  • 100% non-smoking hotel
  • 11 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.0/5 AccorHotels Rating 183 reviews

Our guest reviews for
Grand Mercure Rio de Janeiro Copacabana

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,322 reviews
Brazil L. Friends - 07/09/2019 AccorHotels review
« Great stay......some upgrades needed »

I love the hotel....it has a really wonderful charm... Breakfast was awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear QUENTIN M., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Betti Solo - 05/09/2019 AccorHotels review
« Would love to come back! »

Great location, friendly staffs, good facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GLIER B., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback! We hope your next visit will be as pleasant as the previous one. Sincerely,

Family - 28/08/2019 TripAdvisor review
« Good Hotel, Location and Breakfast »

Very well located, excellent breakfast, but the service could be a little better. We were in three in the same room and they prepared the room only for two. As asked more pillows, blanket and hygiene items and we didn’t receive the blanket. Even so I would be staying at thia hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gilson, Thank you very much for sharing your review. We're really happy to know that you had an amazing time during your stay. We are truly sorry for any inconvenience - I have already talked in person to the housekeeping staff in order to avoid situations like that to happen again in future. We are looking forward to your next visit! Rodrigo Landa

Anonymous Friends - 27/08/2019 AccorHotels review
« Disappointing »

Disappointing. The hotel is not up to Mercure's standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIO VICTOR V., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Gary Business - 27/08/2019 AccorHotels review
« very disappointed for cost and value »

Very poor. Elevators did not work, internet did not work, AC unit was loud, restaurant kept running out of cutlery and plates, hotel was understaffed and hotel was undergoing major renovations

Our hotel has responded to the review
Our hotel has responded to the review

Dear GARY T., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Business - 26/08/2019 TripAdvisor review
« 3+ hotel »

Good location and clean rooms. The staff is a bit arrogant and when asking for an hour extension on check-out did not bother to check availability. The rooms are not equipped with iron or ironing board so not the best choice for business travellers (ironing is available with housekeeping but charged additionally).

Our hotel has responded to the review
Our hotel has responded to the review

Dear bploch, Thank you for your feedback. We apologize for any inconvenience experienced during your stay. I have already talked in person to my team in order to remind them how important it is to give our guests the best service and attention. I hope to have the chance to welcome you again and show how important you are to us. Rodrigo Landa

Geraldo K. Couples - 21/08/2019 AccorHotels review
« What we can say more, the hotel was perfect. »

A dream in Rio. Almost evertything in this hotel was perfect. The crew, the cleanless, the breakfast, the restaurant, the view, the location, the room and the bathroom. I have only one suggestion: allow the windows of the doors to be opened.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GERALDO LUIZ K. M., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 20/08/2019 AccorHotels review
« Disaster »

Hotel under renovation and was not informed when booking, arriving the accommodation (room) was smelling strongly of paint and looking like it had not been cleaned. You have to ask to change but as the hotel is under renovation it has not improved much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIELLE G., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tess M. Business - 12/08/2019 AccorHotels review

Very clean and great reception desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear AIWEN M., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Patricia N. Solo - 12/08/2019 AccorHotels review
« Good »

Almost everything was great, personnel, food, cleanliness, location. But the rooms are in need of new furniture, specially the beds and mattresses, horrible, old. It is sad to see that in contrast to everything else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELSA N., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. We are sorry for any inconvenience experienced during your stay. The hotel is passing through renovations and it is gonna be all brand new soon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fabiola Z. Couples - 05/08/2019 AccorHotels review
« A great hotel in a great ubication »

Everything was really good; the food, the room very nice and big, the people. The only thing that we need and the room did not have was an iron.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FABIOLA Z. M., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Family - 31/07/2019 TripAdvisor review
« Cold be better »

The rooms are good and clean, but the swimming Pool is very small and the breakfast is terrible, missing cups, plates, silverchairs, napkins. The hotel does not have structure to recieve too much people

Our hotel has responded to the review
Our hotel has responded to the review

Hi, Juliopbt. Thank you for your review about the Grand Mercure Copacabana Hotel. I'm sorry for those issues in our breakfast service, your comments will be briefed with our team in order to improve the disposal of these items and their attention. I really hope we can welcome you in a near future. Best Regards, Rodrigo Landa

Deverson L. O. I. Solo - 24/07/2019 AccorHotels review
« Relax »

the experience was great, everything is well organized. however the undue charging of service fees is horrible. never but I stay with you. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Olá, Deverson. Agradecemos ter-nos dedicado o seu tempo para nos escrever sobre a sua estada no Grand Mercure Rio de Janeiro Copacabana. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, por isso, pedimos as nossas sinceras desculpas. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada.

Anonymous Solo - 18/07/2019 AccorHotels review
« Great deal by Copacabana beach »

- Good breakfast - Good Pool view to Copacabana beach - Fast checkin and checkout

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAUL LOPEZ M., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

David M. J. Solo - 17/07/2019 AccorHotels review
« Room I was booked into had very loud construction noise and I complained to reception. »

Poor, as explained above. Room I was booked into had very loud construction noise and complained to reception. Was told construction will be carried out between the hours of 9am to 6pm. Very annoying and unable to rest or watch tv etc during these times. The next day, construction started at 850 am and was still being carried out at 615 pm. Complained again to reception and was told construction work cannot stop ! I advised that this was unacceptable and I should not have been given this room or room in hearing distance of construction and was then moved to other room on opposite side of hotel !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bill L. Friends - 09/07/2019 AccorHotels review
« A very enjoyable stay »

We stayed for three nights and as we were in Rio for such a short time, the hotel's location was perfect. We took a room with a view of the Copacabana for a small extra charge and it was definitely worth it. Staff were very helpful, rooms are very comfortable and there is an excellent choice for breakfast. If I'm back in Rio, I would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BILL L., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. We hope your next visit will be as pleasant as the previous one! Sincerely,

Emanuel V. Business - 01/07/2019 AccorHotels review
« Poor Housekeeping in rooms »

I have stayed at your hotel for a period of over 70 days in 2019. Breakfast team is great, actually the best crew you have there. Management lacks lots of "must haves" when it comes to customer satisfaction. I have complained about the cleaning of my room several times during my stay and the service remained just the same until the very last day. The housekeeper just takes out the trash and replace towels that is it. Does not sweep floors, does not dust furniture and worst of all does not mop bathroom floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Jo A. Friends - 28/06/2019 AccorHotels review

The Grande Mercure is advertised as 4* it is more 3*. Having said that the location is fabulous. The classic rooms were small with limited storage space, but clean, with fresh linen and towels every day. Breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOANNE A., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couples - 01/06/2019 TripAdvisor review
« Great location but a little out dated. »

The hotel is right on Copacabana beach and is an easy walk to restaurants and bars. The room we stayed in was out dated compared to other Mercure hotels in which I have staye. As a gold member of the Accor loyalty program I am supposed to be given an upgrade if a room is available. I was offered an upgrade but I would have to pay for it. I was not impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TorontoDrew, Thank you very much for your review. I'm sorry for we couldn't meet your expectations. We are currently in transition to the Grand Mercure standards, doing some renovations and soon all our hotel will be renewed. I really hope we can have the chance of welcoming you again and offering you a great experience. Best Regards, Rodrigo Landa

Business - 30/03/2019 TripAdvisor review
« Great View of Copacabana »

If you have sea view room - nothing like it. If not, just come out of the hotel and cross the road. They have arrangement on the beach for chairs and sun umbrella etc. The guys on the beach are good and trustworthy

Our hotel has responded to the review
Our hotel has responded to the review

Hi, rizshabbag. Thank you very much for sharing your experience with us! We hope we can welcome you again in a near future. Best Regards, Rodrigo Landa

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