Hotel - Mercure Civitavecchia Sunbay Park Hotel
Mercure Hotel Mercure Hotel

Mercure Civitavecchia Sunbay Park Hotel

3.5/5 310 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI at the hotel
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air Conditioning
  • LEONARDO DA VINCI
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Snorkelling/Scuba diving center  (Nearby)
  • Volley ball facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 1 meeting room(s)
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Hotel location

Your meetings and events

Mercure Civitavecchia Sunbay Park Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
VERANDA 0 m2 0 m 200 0 0 0 0

Our rooms

  • 58 rooms
  • 58 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Bidet
    • Hair dryer in bathroom
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.7/5 AccorHotels Rating 114 reviews

Our guest reviews for
Mercure Civitavecchia Sunbay Park Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 310 reviews
Anonymous Couples - 08/08/2019 AccorHotels review
« Would go again »

Besides the terrible American coffee at breakfast, there was a warm welcome, friendly staff at lunch (even kept pizzeria open longer), great people at both swimming pools, we fully recommend this place (just avoid the coffee).

Amisha S. Families - 15/07/2019 AccorHotels review
« Mrs »

Rooms very unpleasant. Blood on the walls. Bathrooms really bad. Aircon’s not working. Toilets not flushing. No hot water uncertain rooms. Poor service from certain staff members. Toaster not working at breakfast area.

Nicole Friends - 26/06/2019 AccorHotels review
« Old, not up to standard and unfriendly »

The oldest hotel I have ever seen, the bathroom in the first room they gave us was so disgusting we had to move the room, then there are no elevators and our room was 1 floor down, help with the luggage was given but only after asking. Same when moving the luggage back to the new room. Which was on the main floor, so why not give us that room in the first place instead of having to carry 2 big suitcases plus 2 carry ons in the first place. The bathroom in the 2nd room was better I guess not being used so much as it was a room for disabled but still not up to standard, we kept the room as we did not want to move again and figured it would probably look the same everywhere. The reception staff was very annoyed by us wanting to change the room. The pizzeria from the hotel is also not very good. Poor menu for an Italian place and definitely not worth the prices. Breakfast was also nothing like the usual I am used to from your hotels. At check out I asked to pay with a different credit card than given at reservation and was told that it is not possible because it was already charged, which it was not. I get immediate notifications when my card is charged so it definitely was not. I could pay the extras with another card though. He gave us a bill for the extras only. I asked for a bill of the room charge which was when he realized that the room has not been charged yet. So I wanted to pay with the card that I paid the extras with and was again told it was not possible, instead of just swiping the card I had in my hand he actually tipped the card number that was given at reservation manually. The best part he did not even wanted to see that credit card, did not check it at check in or at time of charge at check out. It could have been just anyone's card. I was really outraged but he did not care. We asked for a taxi, which we waited for an hour. After 30min waiting we asked if he had actually called the taxi and asked to please call again. He said he already did there is nothing else he could do. I used to book your hotels alot but do to increasing lack of service I became less and less so I went from platinum to silver and now you assured me once again why.

Anonymous Couples - 22/06/2019 AccorHotels review
« Should not be part of the Accor group!! »

Unpleasant

Phillip Couples - 19/06/2019 AccorHotels review
« Great stay with staff who are extremely friendly if a little chaotic at times »

We really loved the hotel ,fantastic setting only drawback was breakfast which was very disappointing

T B. Couples - 15/06/2019 AccorHotels review
« Excellent once you get there »

The only problems were getting there from the ferry port in the evening and getting to the railway station in the morning. There appear to be few taxis in Civitavecchia. A taxi to the hotel from the port was 50 euros!!! I suggest that the hotel offers to collect guests, by arrangement. The hotel was great.

Victoria Solo - 06/04/2019 AccorHotels review
« Pleasant stay - room with a great view »

Very friendly welcome and helpful during my stay. Would have been nice to have coffee machine /hot drink making facility in the room

Sylvie C. Couples - 27/11/2018 AccorHotels review
« Love the view of the ocean. »

only one night to short.

Anonymous Couples - 26/11/2018 AccorHotels review
« Convenient location »

Overall excellent stay. Property was built in 1967 and it could use a bit of a renovation.

Hans P. Couples - 18/11/2018 AccorHotels review
« Nice location but restaurant and and bar not up,to standard »

Nice view and location but restaurant and bar not inviting, and hardly open. A drink for sundowner not possible as the bar was closed

Our hotel has responded to the review
Our hotel has responded to the review

Dear HANS JORN P., Thank you for taking the time to tell us about your experience at the Mercure Civitavecchia Sunbay Park Hotel - New Opening. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Maria D. P. Couples - 13/11/2018 AccorHotels review

They stay was fine and comfortable.

Alfredo T. Couples - 11/11/2018 AccorHotels review
« Trans Atlantic Cruise »

Room was okay. Restaurant was closed. Not near any food facility.

Anonymous Couples - 09/11/2018 AccorHotels review
« Bad location and No transportation »

Room not bad at all, but not much to say

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., Thank you for taking the time to tell us about your experience at the Mercure Civitavecchia Sunbay Park Hotel - New Opening. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, especially about services of transportation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

B A. Business - 05/11/2018 AccorHotels review
« Business trip to Civitavecchia »

This was only for a couple of nights and having stayed at Mercure Hotels in the past I sort of knew that standard would be decent but was unfortunately disappointed with what I can only describe as "sorry state" for this once upon a time probably a gem. The entrance to the hotel gave me a pre-warning of what was to come, the road/access was in dire need of attention. Checking in was very good with friendly staff and very helpful. The room (Superior double room) was like taken out of a 70's film set. No international TV channels and in general very dated. Bed was just about OK for 2 nights. The restaurant however was a great experience, especially if you enjoy seafood, the dishes was great and decent selections/choices A bit on the negative side they seemed to be understaffed as clearing tables etc. took very long and not very attentive. Also same in the breakfast restaurant, not very good with clearing tables, not topping up and refilling of the buffet which was OK in terms of selection. No means of cutting bread/rolls. Cheap juice, being in Italy I would expect freshly squeezed Orange juice. Soggy pastries and hot items for breakfast was cold half hour after breakfast opened. Staff in restaurant(s) in general very “laid back” but friendly. No condiments on the tables, had to ask for everything. With a proper makeover this Hotel would be a great addition to the Mercure brand and I would love to come back and see it.

Business - 05/11/2018 TripAdvisor review
« 2 night business stay »

This was only for a couple of nights and having stayed at Mercure Hotels in the past I sort of knew that standard would be decent but was unfortunately disappointed with what I can only describe as "sorry state" for this once upon a time probably a gem. The entrance to the hotel gave me a pre-warning of what was to come, the road/access was in dire need of attention. Checking in was very good with friendly staff and very helpful. The room (Superior double room) was like taken out of a 70's film set. No international TV channels and in general very dated. Bed was just about OK for 2 nights. The restaurant however was a great experience, especially if you enjoy seafood, the dishes was great and decent selections/choices A bit on the negative side they seemed to be understaffed as clearing tables etc. took very long and not very attentive. Also same in the breakfast restaurant, not very good with clearing tables, not topping up and refilling of the buffet which was OK in terms of selection. No means of cutting bread/rolls. Cheap juice, being in Italy I would expect freshly squeezed Orange juice. Soggy pastries and hot items for breakfast was cold half hour after breakfast opened. Staff in restaurant(s) in general very “laid back” but friendly. No condiments on the tables, had to ask for everything. With a proper makeover this Hotel would be a great addition to the Mercure brand and I would love to come back and see it.

Sharon M. Couples - 29/10/2018 AccorHotels review
« Pre-cruise overnight »

I thought it would be a new hotel, but I think it's just a new-to-Accor property. Nice view of the water, decent location. Disappointed that most of the nearby restaurants were closed. Unfortunately, we did not realize there was a refrigerator in our room until we were getting ready to leave. Everyone was pleasant and reasonably helpful.

R. D. L. Couples - 21/10/2018 AccorHotels review
« Satisfied, but some work needed by Mercure »

Easy Check in and Check out. Lovely location with fantastic views of the Med. Evidently Mercure recently aquired this property and it is not yet up to Mercure standards. Grounds and facilities need major improvements and upgrades. Great location and lovely siting but facilities are stale. Room was clean and comfortable, as was the bathroom. Balcony furniture needs to be replaced and more electric outlets are needed in rooms.

Business - 23/09/2018 TripAdvisor review
« Disappointing »

This hotel needs some serious renovation.Do not eat at the restaurant: my octopus salad was not washed properly and served with a little bit of sand. Food is pricey compared to price and quality you can find anywhere else in the city.Hotel has only one iron to share and do not ask clients to bring it back or call once done: after I asked three times, I had no luck to get it and use it for my clothes. Service is really poor: clients are not the priority of the short team they have working there. I will not go back for sure.

Anonymous Solo - 19/09/2018 AccorHotels review
« Satisfied and value for money »

Reasonable hotel in nice location. Some very friendly staff others not so.

Claudio Solo - 18/09/2018 AccorHotels review
« Good for »

Good for the applied rate. Nice room, good breakfast.

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