Hotel - Grand Mercure Xiamen Downtown
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Xiamen Downtown

3.5/5 39 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • High-speed Internet
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • XIAMEN GAOQI (Paying)
    • XIAMEN GAOQI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:00-00:00
    • Opening hours : Week-end 07:00-00:00
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

DELL11 km / 6.84 mi MINGFA GROUP7.3 km / 4.54 mi XIAMEN C AND D INC12.7 km / 7.89 mi XIAMEN TDK20 km / 12.43 mi XIANGYU GROUP6.3 km / 3.91 mi
KING LONG MOTOR7.2 km / 4.47 mi TOBACCO INDUSTRY CO19 km / 11.81 mi XIAMEN ITG HOLDING2.5 km / 1.55 mi XIAMENAIR8.3 km / 5.16 mi

Exhibition centre

XIAMEN INT EXPO8.7 km / 5.41 mi

Your meetings and events

Our professional team is available to provide comprehensive service including event planning, equipment hiring, venue setup, catering and onsite support.

Grand Mercure Xiamen Downtown Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARD ROOM 58 m2 5 m 0 0 20 0 0
VIP ROOM 58 m2 5 m 45 0 0 30 0
FUNCTION ROOM 108 m2 5 m 120 0 0 60 60
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Fine Cuisine

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All 152 rooms and suites enjoy spaciousness and functionality with high floor-to-ceiling windows, modular furniture, flat screen televisions as well as ensuite bathrooms with designer bathtubs and separate shower stalls.

  • 151 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 AccorHotels Rating 412 reviews

Our guest reviews for
Grand Mercure Xiamen Downtown

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 39 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
P S. Business - 08/06/2019 AccorHotels review
« Basic hotel. Poor breakfast and rooms very old »

Front desk spoke no English at all. Rooms very dated, changed 1 room because the smell of cigarettes. Breakfast very poor. Will not stay there again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear paul S., Thank you very much for taking the time to tell us about your experience in Grand Mercure Xiamen Downtown.I regret not being able to live up to your expectations. Please allow me to express my sincerest apologies to you.At Grand Mercure, we strive for continuous improvement and hope to provide every customer with a high level of experience. Meanwhile, we have reported this problem to relevant departments for follow-up.Please rest assured that we attach importance to guest opinions and constantly improve the quality of service, if you have any need for help, you can contact us at any time!Thank you very much for your feedback. We hope to have the opportunity to provide you with better service in the near future. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

Couples - 30/05/2019 TripAdvisor review
« Good Trip »

FOM Zoeke arranged a good and pleasant stay in this well-managed property. He surprised us with an ultra special, super warm welcome together with his GM Tommy and HRM Holiday 小姐。An excellent set up, where utmost care and attention is showered on guests. Well-recommended to all looking for a mid-range Accor property in Downtown Xiamen.

1Dariusz0 Business - 20/05/2019 TripAdvisor review
« Main problem is communication »

The staff at the front desk and restaurants do not speak English. It is not a problem to check-in and check-out if you present your passport to the staff. The problems start in case that you need anything more. On the 17th floor there is a place where, theoretically you can get some refresments for which you get coupon when checking-in. One day nobody was there. The other day the waiter appeared and on the simple question he showed us his mobile display wher you can read: "I don't speak English". In thic hotel you feel a bit unsafe becase in case of emergency nobody would understand that need some help. All in all, good hotel but absolutely necessary is to employ staff speaking English.

Business - 03/05/2019 TripAdvisor review
« Good hotel if you can speak chinese »

Well located in downtown Xiamen. Exquisite Duplex suite was a nice big room and very comfortable. Breakfast was okay. The biggest issue we faced was that very few of the staff spoke English which made the stay very difficult to get information and other things to meet our needs. Would have expected that a hotel of this level in the hospitality industry and catering to people from around the world would have had more multi lingual available to help guests. At checkout we were told that we needed to go to Terminal 4 to catch our flight with China Southern. This information was wrong and we had to catch another taxi to Terminal 3. Overall a reasonably good hotel with the room and location however the communication issue made for a very average stay.

Stella Friends - 15/04/2019 AccorHotels review
« Room is spacious and comfortable »

Hotel's location is very near MTR station and convenience to everywhere. Services is good and staff is helpful. The room is spacious. Will come back next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kayi w., We very much appreciate your comments regarding your stay at the Grand Mercure Xiamen Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

S. V. Business - 19/03/2019 AccorHotels review
« Nice and composure. My next home in China »

Great break fast starting the day sound . Great staffs helping the residents in all the small things .we don't feel we were in the foriegn land

Our hotel has responded to the review
Our hotel has responded to the review

Dear velusany s., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Grand Mercure Xiamen Downtown. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

T.c. T. Couples - 16/03/2019 AccorHotels review
« A pleasant stay »

Staff were efficient and helpful during my stay. Other than the super value buffet offered to the hotel guest, hotel's location is excellent that you can easily reach all the famous scenic spots by public transport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear tat chi T., We very much appreciate your comments regarding your stay at the Grand Mercure Xiamen Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

Aaron Business - 11/03/2019 AccorHotels review
« Comfortable bed. »

Room felt cramped and dark. Breakfast was low quality like local hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear aaron f., It is a great honor for you to stay at Grand Mercure Xiamen Downtown. Thank you for sharing your stay with us. We attach great importance to the problem you mentioned, and have informed the relevant department managers to follow up. As for the poor quality of breakfast you mentioned, we have communicated with the department for rectification, and we hope to provide you with better service in the near future. Thank you again for your feedback, which will encourage us to do better. Best regards to you! Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

Y. Business - 26/02/2019 AccorHotels review
« No x factor »

Guest room even though upgraded was dark.. not enough light. Lack people who is good in english at the front desk. Slippers in the room were recycled or already used by other guests ;( for hygiene purpose, they should have been brand new

Our hotel has responded to the review
Our hotel has responded to the review

Dear cassandra y., Thank you for taking the time to tell us about your experience at the Grand Mercure Xiamen Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important for our improvement. I have noticed that you mentioned about the English service of the reception desk. We are making plans to invite foreign teachers to give lectures for training. Thank you very much for informing us of your concerns and we hope to have the opportunity to serve you better in the near future. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

L. Couples - 15/02/2019 AccorHotels review
« Good »

Near train station

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

E. Business - 17/01/2019 AccorHotels review
« ....get better »

I come back on this Hotel this January, comparison before, in general get better then before. Hope continue to improve in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear piovesan e., We very much appreciate your comments regarding your stay at the Grand Mercure Xiamen Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

Yz Families - 02/01/2019 AccorHotels review

Staffs were friendly and helpful. However, the equipments were old and could see dirt somewhere such as the upper part of inside cupboard .

Our hotel has responded to the review
Our hotel has responded to the review

Dear ying z., We very much appreciate your comments regarding your stay at the Grand Mercure Xiamen Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

Brandon M. Friends - 02/01/2019 AccorHotels review
« Great location, and good amenities »

Was able to check in early, room was clean and spacious. Staff were friendly and the location was good for getting around Xiamen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

W. S. M. Business - 14/12/2018 AccorHotels review
« No international brand atmosphere - VERY LOCAL »

The front staff does not speak English, though check in is normal. I had a coffee at the 17th but ambience is very plan. Room is OK but did not provide body lotion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sui M. w., We very much appreciate your comments regarding your stay at the Grand Mercure Xiamen Downtown. I'm sorry that our hotel didn't meet your expectations. Please allow me to express my sincere apology to you. Your feedback is very important for our improvement. I have noticed that you mentioned about the English service of the reception desk. We are making plans to invite foreign teachers to give lectures for training. Thank you very much for informing us of your concerns and we hope to have the opportunity to serve you better in the near future. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

Anonymous Business - 16/11/2018 AccorHotels review
« Good »

Very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear benjamin w., We very much appreciate your comments regarding your stay at the Grand Mercure Xiamen Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you again soon. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

Peter Families - 12/11/2018 AccorHotels review
« Convenient location with spacious room »

A nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ming fai m., We very much appreciate your comments regarding your stay at the Grand Mercure Xiamen Downtown. Thank you for your recent feedback about your experience with us.Please be rest assured that your feedback has now been shared with our Executive team in order for them to ensure that we consciously improve our service .We look forward to welcoming you again soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

Ramsome500 Business - 05/10/2018 AccorHotels review
« Nice n warm »

Good location Easy to find Friendly counter

Hiroshi S. Business - 28/09/2018 AccorHotels review
« never be back »

1. Most of staffs cannot fluent English. Hard to communicate. Even reception staffs needed smartphone's translation App for basic communications. Any foreign guests should not stay at your hotel. Or even you should decline the booking for foreign guests. 2. No WiFi connection for the guests who don't have Chinese mobile phone numbers. Needed to get help from reception staff with his own mobile phones. 3. 1 of 2 elevators was out of order and forced guests to wait for ages. At 15F, restaurant floor, up/down bottoms were out of order and could not call elevator to come. Needed to wait other guests to come coincidently. 4. When I entered the room, window was widely opened and terribly hot.

Tommy Solo - 25/09/2018 AccorHotels review
« good »

good location&service,friendly for every staff.

Anonymous Business - 05/09/2018 AccorHotels review
« very good »

very good

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