Hotel - Mercure Sao Paulo Grand Plaza Paulista Hotel
Mercure Hotel Mercure Hotel

Mercure Sao Paulo Grand Plaza Paulista Hotel

4.0/5 831 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 06:00-23:00

Business services

  • 1 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Your meetings and events

Mercure Sao Paulo Grand Plaza Paulista Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMERICA 61 m2 3 m 80 32 16 36 40
    • Video equipment
    • Airconditioned meeting room
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 73 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 91 reviews

Our guest reviews for
Mercure Sao Paulo Grand Plaza Paulista Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 831 reviews
Anonymous Business - 20/08/2019 AccorHotels review
« All needs were supported. »

Practical. only one night this time. Location and services were good.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Vitor, Agradeço por contribuir respondendo sobre suas percepções sobre nosso hotel, foi um grande prazer recebê-lo aqui no Mercure São Paulo Grand Plaza Paulista. É através da avaliação respondida pela senhora, que posso analisar pontos a serem melhorados, e assim evoluir e conquistar a admiração de nossos hóspedes. Se o senhor for usuário do site TripAdvisor, registre lá sua experiência positiva sobre o nosso hotel. Serei realmente muito grata. Para facilitar suas futuras reservas na rede Mercure, utilize o canal www.mercure.com.br e conheça as ofertas especiais com as melhores tarifas de nosso hotel. Espero recebê-la brevemente aqui no Mercure. Cordialmente, Fernanda Gomes Gerente Geral Mercure SP Grand Plaza Paulista

Wellington Business - 29/07/2019 AccorHotels review
« Best located hotel to get around Sao Paulo for Business Meetings »

I'm a frequent traveler in Sao Paulo for business and location matters at most. The Mercure Grand Plaza Paulista is very well located to get around Sao Paulo and stay in a calm location at night time. Not to mention that the facility itself is great and the staff is the most courteous from all Accor hotels I've stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wellington, Thank you so much for commenting on our hotel. We are glad that you were pleased with your stay. Our team will be very happy with your words too. I hope you return soon. Sincerely. Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista

Anonymous Business - 25/07/2019 AccorHotels review
« Average »

Services at the reception were slow and lack of communication. When I got there they could not find the payment was done by my company and luckily I had the email to prove and on the check out they tried to double charge me for the lunch at the restaurant that I’ve paid but I had the receipt to show. Also the service at the restaurant was really bad, I’ve waited 40 minutes for an undercooked pizza which they forgot to put tomato sauce

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nicole Our customer comments are very important and we will take care of every detail mentioned. Your reservation was paid through a company card, yet we always ask for the guest card to guarantee the extras. By the way, I am sorry for the room service, actually on this date we identified a large volume of service impacting the end result. I hope you return and can leave with a better impression. Sincerely. Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista

Alen Business - 25/07/2019 AccorHotels review
« great place to stay »

Clean, quiet and professional approach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alen, Many thanks for your comments about the hotel. We are glad that you were pleased with your stay. I hope you return soon. Sincerely. Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista

Marta G. Business - 22/06/2019 AccorHotels review
« Excellent staying! »

Ideal location, very well trained and polite staff, food very well presented and tasty, clean and pleasant accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTA DE AZEVEDO G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Grand Plaza Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business - 01/03/2019 TripAdvisor review
« I do not recommend »

The hotel is imposing at the entrance but in the rooms we have the following problems: - water leaking into the toilet all the time; difficulty in using the shower; internet available only for one guest, even in a double room; -Internet that does not work; -Bathroom with impression of not being clean (hair strands on the floor and in the tub);

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your comments. We can comment on water leakage in the bathroom, because in this room the shower is inside the bathtub and the water can spread from the showerhead falling out of the tub. The access to the Internet may suffer some oscillation depending on the equipment but we always have a team ready to provide the necessary support and always keep the access in operation. I'm sorry for this impression. I hope you can return and give us a chance to surprise your expectations. Sinceraly. Fernanda Gomes General Manager Mercure SP Grand Plaza Paulista

Family - 23/01/2019 TripAdvisor review
« Very nice Hotel close to Paulista Avenue ! »

In a very calm street , between buildings and trees , Mercure Sao Paulo Grand Plaza Paulista is very close to Paulista Avenue- main street in sao Paulo , SESC (where you can go up to the terrace to see the view of the city) and Metro Brigadeiro. I really recommend you. Clean and good Staff . Big rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcelo, We were delighted with your positive and happy comments in knowing that you were satisfied with our services. It was a great pleasure to serve you. We like to let you know that we're in a process of renovation the rooms, soon we'll have new rooms for all our guests. I hope he returns very soon. Sincerely. Fernanda Gomes de Oliveira General Manager Mercure Grand Plaza SP Jardins Accor

Family - 07/06/2018 TripAdvisor review
« Very large suite close to Paulista »

We benefited from a great price thanks to the Sao Paulo pride. The suite was huge but the furnitures were old and there was no decoration. It felt empty. No kettle in the room. The breakfast was great! The service was good, we had extra blanket and a small heater as we were cold. People at the reception were really nice. Location was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Natacha, Thank you for evaluating and sharing your experience at our hotel. Your feedback is very important to us. It is a great pleasure to know that you enjoyed your stay here. I look forward to welcoming you again. Sincerely, First Name General manager Grand Plaza SP Gardens - Managed by AccorHotels

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