Hotel - Grand Mercure Changsha Downtown
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Changsha Downtown

4.0/5 757 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BAI NIAN JEWELLERY0.4 km / 0.25 mi HUNAN YINGFU0.88 km / 0.55 mi WHARF0.7 km / 0.43 mi
CHANGSHA IFC0.6 km / 0.37 mi MICROSOFT0.69 km / 0.43 mi

Exhibition centre

HUNAN EXHIBITION10.5 km / 6.52 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AUSTRALIAN ROOM 45 m2 3 m 0 0 20 0 0
ASIAN ROOM 90 m2 3 m 36 0 0 36 0
EUROPEAN ROOM 303 m2 3 m 120 0 0 120 120
MERCURE BALLROOM 597 m2 3 m 250 0 0 250 200
NEW YORK ROOM 665 m2 3 m 260 0 0 260 320
BEIJING HALL 759 m2 3 m 580 0 0 350 450
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 411 rooms
  • 155 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.4/5 AccorHotels Rating 514 reviews

Our guest reviews for
Grand Mercure Changsha Downtown

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 757 reviews
Xuexiu Q. Business - 26/09/2019 AccorHotels review
« comfort living »

First of all, I'd like give my appreciation to Miss Zhang Liyuan, from room reservation to check in. Overall, the experience was wonderful, make me relax and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xue Xiu Q., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hao Z. Friends - 23/09/2019 AccorHotels review
« Business hotel at the Great location »

Great location, wonderful service, room was a bit old, but cozy and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hao Z., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couples - 19/09/2019 TripAdvisor review
« Nice hotel well located »

The hotel is very nice and the room was very comfy. We headed only for a night before taking a flight and didn't experienced the breakfast. The staff was english friendly which is a must in China. The location is good with a lot of bars and restaurants around.

Xuexiu Q. Business - 02/09/2019 AccorHotels review
« Quiet and peaceful »

comfortable & enjoyable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xue Xiu q., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

J. D. Solo - 20/08/2019 AccorHotels review
« Leisure Visit »

Comfortable and enjoyable stay in Grand Mercure Downtown. Facilitated an early checkin on arrival as had spent 24hrs travelling from Ireland. Room was quite spacious & bed was really comfortable. Particularly liked the wet room style shower. Location is excellent & would certainly recommend this hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. J., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

P. S. Business - 17/07/2019 AccorHotels review
« Friendly staff member Rita, good breakfast. Nice rooms. »

I had a nice stay this time. The receptionist Rita spoke English to me and helped with with my booking. She was very helpful. I will be coming back for business again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. P., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Foo H. B. Solo - 11/07/2019 AccorHotels review
« Only because of front desk Rita service that let me rate 10 which I usually don't »

Basically I was dissatisfied why it took the housekeeping took hours to respond to my request for my welcome drink when I needed it most when I was extremely thirsty after eating my spicy snack. I decided to rate you 10 because Rita took the initiative to refund my second night booking. I extended my stay and make full payment on the second day at the counter around noon time before I went for my lunch. During my lunch, my friend asked me to go Changde. That means I no longer needed to stay at Mecure for the second night. In any case I intend to write off the paid charges for the second night and check out after lunch. I told Rita at the front desk after I returned to the hotel from lunch. Without expecting for any refund, Rita volunteered to say that she will refund because it's before 2pm and she can refund and treat it as a late check-out. I am impressed with her service level. This will make me to return to Mecure Changsha.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Foo Jee B., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Xuexiu.q. Business - 24/06/2019 AccorHotels review
« Enjoyable experience »

Nice trip to live in Grand Mercure Hotel, relax & comfortable, especially impression to the receptionist, Miss Zhang-Liyuan, sunshine smile make me comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xue Xiu Q., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hugh S. Solo - 17/06/2019 AccorHotels review
« Excellent »

Initially I was assigned a smoking room. I called front desk, Mr. 罗文 helped me switched to a non smoking room right away. The service is excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugh S., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business - 09/06/2019 TripAdvisor review
« Great rooms but poor service of hotel staff »

Was given 2 vouchers for welcome drink upon check-in. Decided to redeem for the drinks on my 2nd night by calling the room service line. Opted for 2 soft drinks (01 Sprite & 01 Fanta Orange) of my choice. Waited for 25 minutes but no one turn up. Called the hotline again and within 10 minutes it was delivered. However, the Sprite and Fanta orange were just 2 cans and it was not chilled at all. I asked for a 2 glass of ice and was told that there is no ice and if I want it cold I can just leave it inside the mini bar. The staff then walked away. This is not something I will expect from an esteemed hotel chain. Emailed the Accor customer service email but till now, there is not a single reply from them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warm greetings from the entire team here at Grand Mercure Changsha Downtown. Thank you very much for staying with us recently and for sharing your honest feedback with us and the TripAdvisor community. First and foremost, we would like to offer you our most sincere apologies for the service shortfalls during your stay. I fully agree with you that we should have offered you a bucket of icecubes or cold drinks upon your requessts. It is our goal to ensure all our guests feel welcome at our hotel and we clearly missed the opportunities providing excellent service to you. Please be certain that, after receiving your constructive comments through the Accor Customer Care Department, we have already implemented a training outline to avoid this situation from happening again. Our team of associates will now proactively check whether our members prefer cold welcome drinks or drinks on room temperature. In the meantime, our Guest Experience Team has already reached out to you by email and we sincerely hope that you will accept our apologies and the complimentary room upgrade with VIP set-up for your hopefully next stay. We are all looking forward showing you our improvements and I will personally ensure your stay will be an enjoyable one. Best regards, Ian General Manager

Rjin Friends - 27/05/2019 AccorHotels review
« Very friendly crew and wonderful location »

Great location - at the center of the city, easy get everywhere. Crew are very friendly, check every need and wear smile all the time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Tom Business - 26/05/2019 AccorHotels review
« Very central good hotel »

As a club member I received a room upgrade - very nice. Plus a welcome drink voucher - but there is no hotel bar. Overall, good standard hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Qi Couples - 21/05/2019 AccorHotels review
« Mrs »

The hotel location is really convenient, very close subway and shopping area. The staffs are awesome.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的 qi w.: 感谢惠赐有关下榻 Grand Mercure Changsha Downtown 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Couples - 16/05/2019 TripAdvisor review
« Convenient location »

Located at the city centre of Changsha. Very convenient for several tourist attractions (Orange Island and Mount Yue Lu) and shopping areas (Fire God Temple, IFS, Tai Ping Old Street, Huang Xing Lu Pedestrian Street)

Anonymous Business - 13/05/2019 AccorHotels review
« Overall, it is still a satisfying experience. »

Hotel is located in business district with good shopping malls and variety selection of foods around. Hotel staffs is helpful and friendly. Hotel is slightly old but overall still clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ming Hui y., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Milly Friends - 30/04/2019 AccorHotels review
« Friendly staff and great location »

Friendly staffs! Grate location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear mei mei l., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

M. H. Business - 30/04/2019 AccorHotels review
« One more stay »

As always, I enjoyed my stay. New lobby, but the rest seemed similar to other years

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. M., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

C. V. Solo - 25/04/2019 AccorHotels review
« Clean, but renovation needed »

I stayed there for one night. As LeClub gold member, I got a nice upgrade to a junior suite. The room was clean, but aged. The window was small and not to be opened, the AC was not running. Temperature was around 25 C, so too warm to have a good rest. The breakfast was mediocre, the highlight was a toaster for 6 slices. Only 2 slots worked, but only on side each. The toasts slices were to thick to get properly in.. crap! The service was good, the staff friendly. The no smoking rules in the floors and lobby couldn't be enforced by the hotel. The entrance is a little bit hidden.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian Martin V., Thank you for taking the time to tell us about your experience at the Grand Mercure Changsha Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Depinder K. Business - 24/04/2019 AccorHotels review
« Not meant for International traveller. Rest everthing else is exceptional »

The staff was very courteous and accommodating to an international traveler who does not speak the local language. Extremely comfortable bed and linens. Food was a turnoff, no restaurant on site killed the entire experience for me.

Jonathan Business - 24/04/2019 AccorHotels review
« bad experience »

The swimming pool of hotel was shared with a fitness center also managed by this center, but no reminder told this info, furthermore, when I finished my swimming but was told that there was any towel provided for hotel guest also this info was not told by hotel, finally, I had no choice but to wait until all water wind-dried. so bad experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear bing bing w., Thank you for taking the time to tell us about your experience at the Grand Mercure Changsha Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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