The Chen Melbourne - Art Series 4 stars

Customer review rating (ALL Rating) 4.3/5 957 reviews

The Chen Melbourne - Art Series - Image 1
The Chen Melbourne - Art Series - Image 2
The Chen Melbourne - Art Series - Image 3
The Chen Melbourne - Art Series - Image 4
850 Whitehorse Road, 3128 BOX HILL, Australia

Description

Hotel extras

  • A fully equipped, state-of-the-art gymnasium is available to all guests throughout their stay.

  • Take in uninterupted views of Melbourne's CBD skyline from the level 24 Pool Deck

  • Our unique, boutique accommodation features walls adorned with art of Zhong Chen

  • We are a convenient 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • Enjoy our entertainment pavilion which is complete with barbeques and seating to wine and dine

Our accommodation(s)

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

Telephone
Fax +61 3 9131 0201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  957 reviews

TripAdvisor Rating  4.5/5  574 reviews

Good stay, heated pool

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

all good, happy stay only one thing - it was a long and tortuous walk to the pool, nothing bid deal tho

Dear Guang L., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

goodstay

Customer review rating 4.0/5

Kn Business - Confirmed reviews ALL

good

Dear KUJAN, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O'Sullivan General Manager

Personalised care

Customer review rating 5.0/5

Greg C. Business - Confirmed reviews ALL

I've been staying here most weeks for six months for work. The staff know me, happily make and modify bookings, and always do a little extra to make me feel at home (add a microwave to a cheaper room, provide a snack on arrival, that sort of thing). It's a really clean, convenient and well-set up place. I never go elsewhere.

Dear C., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O'Sullivan General Manager

Frustrating experience

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

When I booked I requested low level floor, no feathered linen, 2 low pillows for kids, spare flat sheet and 3 chairs. The day before check in I asked about parking details. This was explained and I was told I will be emailed the details. No email! At check in I reminded about my requests, was told housekeeping will be informed. The only request that was fulfilled was low level floor. I called reception and requested for a flat sheet. Assured housekeeping will be informed. This never came. My kids and I are allergic to feathered linen, so it wasn't simply just a preference to not use feathered linen. Only 1 pillow in the cupboard was non feathered. Called reception to inform I needed 2 more non feathered pillows, flat sheet and 2 more chairs. Was told the only chairs available are the outdoor chairs made of metal with no cushioning. Reception brought flat sheet and went to look for pillows. Managed to get 1 more, credit to this receptionist for trying. Later I rang reception as the doonas were both feathered. Was told there's no none feathered doonas! Overall the worse hotel experience and I have stayed at many.

Dear GWENDOLYN T., Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I’m sorry to hear about your disappointing experience at the hotel. There were several lapses in communication and service that led to your discomfort. It’s important for hotels to prioritise guests’ requests, especially when it involves allergies and specific needs. We appreciate the comments regarding to the staff member's involvement to find some of your requests. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madeleine O' Sullivan General Manager

Reception staff were service oriented and pleasant

Customer review rating 4.0/5

F. K. C. Couples - Confirmed reviews ALL

Overall, the room was pleasant and well maintained. However, there was an unpleasant musty and cigarette smell from the pillows.

Dear KAH C. F., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madeleine O'Sullivan General Manager

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Other web-users rate our hotel

  • 474 reviews 8.6/10 Location
  • 732 reviews 6.9/10 Room
  • 606 reviews 8.5/10 Service
  • 13 reviews 2.6/10 WiFi
  • 329 reviews 5.5/10 Cleanliness
  • 124 reviews 8.5/10 Vibe
  • 94 reviews 8.8/10 Pool
  • 25 reviews 4.7/10 Breakfast

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