The Olsen Melbourne - Art Series 5 stars

Customer review rating (ALL Rating) 4.2/5 1,952 reviews

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Description

Hotel extras

  • Offers travellers premier accommodation with 224 elegant, spacious suites

  • Located in Melbourne's premiere residential suburb, South Yarra

  • John Olsen Art and Art Library in every suite.

  • Melbourne's Sports & Entertainment

  • Learn about the works of John Olsen with a tour with our in-house Art Curator.

Our accommodation(s)

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 SOUTH YARRA
Australia

GPS:-37.837909, 144.995693

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 70 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,952 reviews

TripAdvisor Rating  4.5/5  2,605 reviews

Certificate of excellence 2024

Gorgeous classy hotel in great location

TripAdvisor rating 5.0/5

1998rochelle TripAdvisor review

Pool is v nice but no hot tub! . Room and bathroom spacious and comfortable. Reception staff were so helpful and friendly. Breakfast was excellent and happy hour in bar was most welcome. . Wish we had stayed here for longer. Will definitely book this hotel on next trip to Melbourne.

Very noisy air conditioning

Customer review rating 1.0/5

Jonathan O. Business - Confirmed reviews ALL

I stayed in room 409. There was a major problem with the air conditioner duct above the entrance door, which alternated between a loud vibration buzz for 30 seconds and a sound like running water. This disturbed my sleep, with the only option to use noise canceling headphones and music playing on my phone. I’ve stayed at the Olsen 15-20 times in the last few years and have never experienced this previously. I recorded the noise at 3:00am and 4:00am and tried to play them to the “duty manager” when I checked out, but she wasn’t overly interested. She said that I should have moved rooms, which I wasn’t motivated to do at 3:00am. She offered me a free coffee and said she’d report it.

A great spot to visit South Yarra.

Customer review rating 5.0/5

Jason Couples - Confirmed reviews ALL

A pleasant and comfortable stay. A stylish and modern hotel with very welcoming and helpful staff.

Never again !!!

Customer review rating 0.5/5

Virginia B. Families - Confirmed reviews ALL

We stayed at the Olsen April 12 – 14. We have stayed with you at this hotel several times. I will never stay at The Olsen again and I’ll be very guarded about staying with Accor or Mantra. Room 101 was like being in a dungeon Breakfast menu very limited if you don’t eat eggs and meat. Breakfast service hopeless. I was served luke warm tea. The toast was thin, days old, very ordinary bread – that you charged $10 for – complete rip off. Really, is it so hard to get a piece of toast right ? I was told by the waitress that you served apricot jam – bur it came with marmalade. I asked for the apricot only to be told by another waitress that you don’t have apricot jam. Your cups are too thick and do not hold the heat. I did not go to breakfast on the second day – why bother ? Room service butter chicken was flavourless and the portion was four small pieces of chicken On arrival I found there were two tea bags in the room. I rang and asked for more. I had to make three calls and wait more than an hour. We left our room at 8am on the Saturday morning only to find that the housekeeping was not done when we returned at 3pm. When I complained about this we were told that we had to go to the reception desk to ask for the room to be serviced. Ridiculous. The mugs in the room leaked through the bottom. Very unappealing to drink from and too small There were no vanity kits with cotton buds in the bathroom. The whole stay was like something out of Fawlty Towers – if you don’t know that program google it. Fawlty Towers is a hotel that can’t get anything right and it’s so bad it becomes comical. There were also issues about parking I will never stay with you again.

Underwhelming compared to Ovolo hotel

Customer review rating 2.5/5

T. Business - Confirmed reviews ALL

I had flown in from Brisbane and stayed at the Ovolo there for one night. I flew into Melbourne from Brisbane and I was just underwhelmed with everything from check-in, to the room, the amenities, etc. I didn't know there was an Ovolo in Melbourne until after the check-in. The Olsen should be competitive with their competitors. The Olsen doesn't appear to be any competition for The Ovolo. We do not have these chains in America but unfortunately, The Olsen missed the mark.

Dear T., Thank you for staying at The Olsen and taking the time to share your experience with me. Firstly, I would like to apologise to you for the underwhelming experience at the hotel and I am grateful for your constructive feedback on how the hotel can improve in both offering and service. Our aim is to provide a personalised and boutique experience showcasing the works of Dr John Olsen. I can see from your feedback that we did not achieve this goal and I am thankful for your comments as we continually innovate in the product that we offer to our guests. I have taken your feedback on board as we deliver refurbishment projects to the hotel and team development. I do hope to welcome you back in the future and thank you again for your feedback. Sam Sam Loader General Manager The Olsen Melbourne - Art Series

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Other web-users rate our hotel

  • 545 reviews 8.8/10 Location
  • 1,059 reviews 6.6/10 Room
  • 857 reviews 8.2/10 Service
  • 19 reviews 2.1/10 WiFi
  • 310 reviews 5.4/10 Cleanliness
  • 180 reviews 5.7/10 Value
  • 117 reviews 6.6/10 Breakfast
  • 87 reviews 8/10 Pool

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