Shadow Play Melbourne by Peppers 5 stars

Customer review rating (ALL Rating) 4.4/5 940 reviews

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Description

Hotel extras

  • Relax in our outdoor heated pool enjoying views of Southbank and Melbourne

  • Our fully enclosed garden area makes for a tranquil relaxation space, located on level 46

  • Our hotel gymnasium offers elite fitness equipment with adjoining steam and sauna rooms

  • Sit down to an indulgent meal and beverage at Edwin Wine Bar, open 4pm 6pm daily.

  • Level 9 is built for comfort, step onto the patio to take in the city views or fire up the BBQ

Our accommodation(s)

Hotel location

Shadow Play Melbourne by Peppers

308 320 City Road
3000 SOUTHBANK
Australia

GPS:-37.827052, 144.958326

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

EDWIN WINE BAR AND CELLAR

We have a simple philosophy at Edwin: To celebrate and support local people and produce. Our carefully curated list of wines features the best of local growers, while our ever-evolving selection of food stars the freshest seasonal ingredients.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  940 reviews

TripAdvisor Rating  4.0/5  210 reviews

Perfect location

Customer review rating 4.5/5

Michelle B. Friends - Confirmed reviews ALL

Location is perfectly situated for a wonderful day/night out in the city. Walking distance to anything in need or heading out for a special occasion. Only problem.is the reception in the room wasn't as great and if you're planning on having a night to watch a movie, reception to the TV is terrible. Besides that still a wonderful stay!

Dear Mrs. B., Thank you very much for making the effort to leave a detailed review about your stay with us. We are very glad you especially enjoyed the location and surroundings of our hotel. We are sorry to hear that you have been experiencing problems with the TV reception and we will try to follow up on this issue to ensure a better experience for future stays. We are hoping to welcome you back here with us in the near future! Best regards, Hannah Shadow Play by Peppers

Disappointing

Customer review rating 0.5/5

Damian Families - Confirmed reviews ALL

Bedrooms have no air-conditioning, the air-conditioning was extremely load, service in the bistro was not good

Hi Damian, First of all we would like to say thank you for taking your time to write down your opinion about your recent stay at Shadow Play by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Shadow Play, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, and we will get Senior Manager to get in touch with you to get more details. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sahil Bhatia General Manager

Valet Parking Information not up to date

Customer review rating 1.5/5

Friederich S. Business - Confirmed reviews ALL

I have stayed multiple times at this venue however I was not advised or could possibly find for myself that the valet parking arrangement had changed and that their was a size limit of the vehicles that could be parked. I have a standard 2022 Landcruiser Prado and have parked this vehicle in your valet multiple times without any issues. When I arrived at the venue on Friday and attempted to valet park my vehicle I was advised that they couldn't accept my vehicle and that I had to park it in the crown parking around the corner. Considering the majority of vehicles that are on roads today are medium to large SUV's

Dear Mr. S., Thank you for taking your time to write about your stay at Shadow Play by Peppers. We are so sorry to hear about the parking issue. Unfortunately our car stacker has size restrictions and the biggest car that fits and permits is an SUV medium without any external accessory. For bigger cars we sometimes use an external parking, however this weekend it was full. We apologise for the miscommunication and appreciate your feedback. We hope to see you again on your next trip with a better experience. Kindest regards, Mayka S. Front Office Assistant Manager Shadow Play by Peppers

BIG COMFY BEAUTIFUL SCENIC ROOM

TripAdvisor rating 5.0/5

Filomena D TripAdvisor review

Helpful friendly staff, clean big comfy room, each bedroom had a view. Fully equipped kitchen, even had Italian peculator & grinded coffee & Soda stream!!. 360deg view towards the Dandenongs & the bay. Beautiful. Looking forward to return

Hi Filomena D, First of all we would like to say thank you for taking your time to write about your opinion staying at Shadow Play by Peppers. We are truly delightful that you are satisfied with your recent stay. We are looking forward to your future stay which we hope will be as pleasant as this one. Best regards, Sahil Bhatia General Manager

Great breakfast

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

I was lovely having menu options rather than only buffet. The range was small but great quality, and sufficient choice. I was looking forward to using the pool but the water temperature wasn't inviting. I suggest water temp 2 degrees warmer for comfort. The pool is too small to keep warm by exercise so the water temperature should be warm enough to be comfortable when not swimming I.e. sitting in pool.

Good evening, Thank you very much for your detailed feedback regarding your experience at Shadow Play. We are very glad to hear that you were satisfied with the breakfast quality. Moreover, we will definitely reconsider the temperature of our pool and try to amend it to meet our guest's needs as well as possible. We are hoping to welcoming you back here with us soon! Best regards, Hannah Shadow Play by Peppers

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Other web-users rate our hotel

  • 340 reviews 9.1/10 Location
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  • 237 reviews 7.6/10 Cleanliness
  • 153 reviews 7/10 Amenities
  • 126 reviews 7.9/10 Vibe
  • 111 reviews 7.3/10 Breakfast

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