Pullman Santiago Vitacura 5 stars

Customer review rating (ALL Rating) 4.5/5 1,008 reviews

Pullman Santiago Vitacura - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Accessibility for people with reduced mobility

  • 24-hour concierge services

  • Free parking

  • Gym and bike rental

  • Outdoor terrace

Our accommodation(s)

Hotel location

Pullman Santiago Vitacura

Av Vitacura 3201 Vitacura
7630578 SANTIAGO
Chile

GPS:-33.407496, -70.598381

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Non contractual photo

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 180 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,008 reviews

TripAdvisor Rating  4.5/5  2,887 reviews

Certificate of excellence 2023

Met expectations

TripAdvisor rating 5.0/5

Dave H Couples - TripAdvisor review

We stayed here for 4 nights while on our first vacation to Santiago. The hotel was clean and quiet. The beds/pillows were comfortable. Easy walking or Uber to several nice restaurants. The staff was very helpful and we would especially like to praise Hector for his excellent guidance during our stay. The outside courtyard was small put a pleasant place to sit and drink wine in the evening. The pool was too cold for us but we sat and soaked up the sun anyways(snowing back home). The breakfast was tasty and varied everyday we were there. We ate appetizers in the hotel restaurant one night and they were good. Not everyone spoke English but they were patient and gracious to us. Few minor complaints but no big deal(maybe we are spoiled). No wash cloths, no stopper for sink, no coffee machine or ice bucket, room could only be cooled with room key. Again, no big deal to any of these complaints. All in all a very nice hotel

Dear Dave, We appreciate the time you have taken to answer our satisfaction survey and also your valuable comments. We are glad our hotel met your expectations and you had a good experience during your stay with us. Thank you for the positive rating you have given us on this platform, we will share it with our team. We deeply appreciate your valuable feedback, as it allows us to offer our guests a great experience and a high quality service. We hope to host you again at our hotel and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

Great location and amazing view

Customer review rating 3.5/5

Daniel Couples - Confirmed reviews ALL

The hotel itself is amazing, the room is very clean and comfortable and the restaurant is really good (including the drinks). The breakfast was not compatible with a 5 star hotel. The breads and pastries were far from crunchy, it seemed like they were displayed there for days.

Dear Daniel We appreciate the time you have taken to answer our satisfaction survey and your valuable comments. We are very pleased you find our hotel is amazing and your room was comfortable. We are truly sorry you did not have a good experience at breakfast, neither during your Check In and Check Out. We deeply appreciate the valuable feedback you have provided us, as it allows us to offer our guests a good experience and a high quality service. We will share your Feedback with all our team so we can improve our guests experience. We hope you give us the opportunity to host you again at our hotel and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

good stay and well located

Customer review rating 5.0/5

Evair S. Business - Confirmed reviews ALL

Excellent experience, everything works goods.

Dear Evair, We appreciate the time you have taken to answer our satisfaction survey and the score you have given us on this platform. We are glad you had an excellent experience with us. We deeply appreciate the valuable feedback you have provided us, as it allows us to offer our guests a great experience and a high quality service. We expect to see you again very soon to offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

Nice hotel out of the city.

Customer review rating 4.0/5

B Couples - Confirmed reviews ALL

Nice hotel in an area outside of the main city, with a good location to the "other side" of Santiago with good restaurants and a nice area. We received Gold benefits of an early check in, welcome drink (anything you want), some chocolates. I think our upgrade was a higher floor with a mountain view, which was appreciated. There was confusion over breakfast, with us being told it was included, but we were turned away in the morning. The pool was very cold.

Dear Michael, We appreciate the time you have taken to answer our satisfaction survey and your valuable comments. We are happy to know that you enjoyed our hotel and had a good experience. We are sorry for the missunderstanding with your breakfast, we will share your Feedback with our team, so we can prevent this kind of situations in the future. We wish you give us another opportunity to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

Well Located

Customer review rating 4.5/5

Oscar S. Business - Confirmed reviews ALL

The staff was very good.

Dear Oscar, We sincerely appreciate your response to our satisfaction survey and your kind comments. We are very pleased to know that you consider our hotel is well located and our staff was helpful. We appreciate again the positive commentaries you have provided us, as it encourage us to maintain a high quality service. We expect to see you again very soon to offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, TEAM PULLMAN VITACURA

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Other web-users rate our hotel

  • 415 reviews 9.4/10 Location
  • 717 reviews 7/10 Room
  • 799 reviews 8.2/10 Service
  • 14 reviews 3.4/10 WiFi
  • 464 reviews 8.1/10 Breakfast
  • 249 reviews 5.6/10 Cleanliness
  • 225 reviews 8.3/10 Amenities
  • 176 reviews 7.7/10 Vibe

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