Pullman Santiago Vitacura 5 stars

Customer review rating (ALL Rating) 4.5/5 1,005 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • 24-hour concierge services

  • Free parking

  • Gym and bike rental

  • Outdoor terrace

Our accommodation(s)

Hotel location

Pullman Santiago Vitacura

Av Vitacura 3201 Vitacura
7630578 SANTIAGO
Chile

GPS:-33.407496, -70.598381

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Non contractual photo

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 180 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,005 reviews

TripAdvisor Rating  4.5/5  2,889 reviews

Certificate of excellence 2023

Customer review rating 4.0/5

Andre F. R. Business - Confirmed reviews ALL

At a conference, experienced breakfast and room which were all right clean and well organised

Dear Andre, We appreciate the time you have taken to answer our satisfaction survey and also your valuable comments. We will share your Feedback with our Front Office and Food&Beverage teams. We deeply appreciate our guests opinion, as it allows us to offer our guests a great experience and a high quality service. We hope to host you again at our hotel and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

OK stay

Customer review rating 3.5/5

Katier Solo - Confirmed reviews ALL

My room was fine with king bed and golf course view as booked, however despite the air-conditioning having a temperature dial that showed a temperature as low as 10*C, and setting it low, I found the room quite warm (April, so not summer) and as is the case in many hotels, the bed only had a doona. I had to remove the doona from the casing in order not to be overheated. On arrival the bathroom had two normal thinnish bath towels, but when I used one a couple of times and it was very wet and left it on the floor as indicated by the notice, it was not replaced. I utilised room service on the first night after arriving from a long day of travel, but the advertised bill prices were not the same as those charged. When I queried this, the bill was amended, but it was quite uncomfortable having to do this.

Dear Frances, We appreciate the time you have taken to answer our satisfaction survey and your comments. We are pleased you liked your room, especially the golf view. Nevertheless, we are deeply sorry the air conditioning did not work properly, and that your towels were not replaced on time. We are also sorry your Room Service consumptions were not properly charged. We will share this information with all our team, so they can prevent this kind of situations. We deeply appreciate the valuable feedback you have provided us, as it allows us to offer our guests a great experience and a high quality service. We hope you will give us another opportunity to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

Top tier with excellent customer service

Customer review rating 5.0/5

Eden Business - Confirmed reviews ALL

Great food, good amenities, staff was very warm, friendly and helpful. Great location. Highly recommended

Dear Eden, We appreciate the time you have taken to answer our satisfaction survey and the score you have given us on this platform. We are very pleased you enjoyed our food and our location, and you received an excellent customer service from our staff. We will share your comments with all our team. We deeply appreciate the valuable feedback you have provided us, as it allows us to offer our guests a great experience and a high quality service. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

excelent place in Santiago

Customer review rating 4.5/5

Peter H. Couples - Confirmed reviews ALL

I’ ve stayed many times at this Pullman and as usual YOUR TOWELLS are a shame in SIZE and QUALITY

Dear Peter, We appreciate the time you have taken to answer our satisfaction survey and your comments. We are really sorry you were not satisfied with the quality of our towels. We will share your opinion with our Housekeeping team. We appreciate the valuable feedback you have provided us, as it allows us to offer our guests a great experience and a high quality service. We hope you give us another opportunity to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

the staff was very attentive and helpful

Customer review rating 5.0/5

Julio G. Families - Confirmed reviews ALL

My experience was very satisfactory. The staff was very helpful in solving situations on my trip.

Dear Julio, We appreciate the time you have taken to answer our satisfaction survey and your comments. We are very pleased to know that our staff was very attentive and helpful, and your experience was very satisfactory. We will share your comments with all our team. We deeply appreciate the valuable feedback you have provided us, as it allows us to offer our guests a great experience and a high quality service. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

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Other web-users rate our hotel

  • 419 reviews 9.4/10 Location
  • 685 reviews 7.1/10 Room
  • 771 reviews 8.2/10 Service
  • 11 reviews 3.4/10 WiFi
  • 441 reviews 8.1/10 Breakfast
  • 316 reviews 7.2/10 Comfort
  • 233 reviews 5.8/10 Cleanliness
  • 214 reviews 8.1/10 Amenities

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