Hotel - Hôtel Mercure Chantilly Resort & Conventions
Mercure Hotel Mercure Hotel

Hôtel Mercure Chantilly Resort & Conventions

4.0/5 532 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AGCO30 km / 18.64 mi ATLAS COPCO35 km / 21.75 mi KLX AEROSPACE10 km / 6.21 mi TAMRON10 km / 6.21 mi
AMAZON8 km / 4.97 mi IMERYS15 km / 9.32 mi SAINT GOBAIN6 km / 3.73 mi

Exhibition centre

VILLEPINTE CDG30 km / 18.64 mi

Your meetings and events

In the heart of the forest, organize an exceptional seminar in complete serenity. Resolutely modern with daylight, our 2,000m² conference center has 22 rooms for up to 280 people, theater-style.Fully equipped: projector, screen, sound system in the main roomDedicated conference coordinator

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANDRE MARE 24 m2 3 m 20 12 12 0 0
SEURAT 24 m2 2 m 25 12 12 0 0
GERICAULT 30 m2 3 m 25 14 12 12 0
TURNER 30 m2 2 m 20 12 12 12 0
MONET 31 m2 3 m 25 14 12 12 0
VELASQUEZ 31 m2 2 m 25 12 12 12 0
GAUGUIN 32 m2 2 m 20 12 12 0 0
TOULOUSE LAUTREC 36 m2 2 m 25 18 14 21 0
VERMEER 36 m2 2 m 25 18 20 16 0
CEZANNE 39 m2 3 m 25 18 14 21 0
DE LA TOUR 39 m2 3 m 25 18 14 16 0
RUBENS 39 m2 2 m 25 18 20 16 0
BELLINI (A) 75 m2 3 m 50 24 24 32 40
BOTICELLI (B) 75 m2 3 m 50 24 24 32 40
DUFY 95 m2 3 m 100 36 30 50 0
VAN GOGH 95 m2 2 m 100 36 30 50 0
DEGAS 96 m2 3 m 100 36 30 50 0
RIOULT 96 m2 2 m 100 36 30 50 0
RENOIR 132 m2 2 m 120 40 30 60 0
MEISSONNIER 134 m2 2 m 120 40 30 60 0
CELLINI (A+B) 150 m2 3 m 180 50 36 78 80
ALBATROS 175 m2 6 m 160 46 34 96 80
CHANTILLY 296 m2 3 m 280 60 60 160 260
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Syndicate rooms
    • Video equipment
    • Conference hotel
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 200 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 24 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Bouquet TV Canal+ and Canalsat
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.0/5 AccorHotels Rating 532 reviews

Our guest reviews for
Hôtel Mercure Chantilly Resort & Conventions

100% genuine reviews from our guests

Find out more
B. Business - 05/11/2019 Confirmed reviews AccorHotels
« Overall good. »

Good rooms, good lobby, well located, quiet. Good food at the restaurant. The Spa, swimming pool, fitness is not at the level I expect from this type of hotel. Old, small, no staff, lack of towels & changing cabinet. Only one shower in the changing room... Some staff very nice, some not so nice

Kader Families - 28/10/2019 Confirmed reviews AccorHotels

It was very dirty clothes and the service he was poor and we had to pay for a glass of milk

De M. Families - 08/10/2019 Confirmed reviews AccorHotels
« EXCELLENTE SITUATION »

EXCELLENT ACCUEIL BELLES CHAMBRES PISCINE MUSCULATION ADAPTEES CUISINE REMARQUABLE

Sylvio M. J. Couples - 30/09/2019 Confirmed reviews AccorHotels
« A night in Chantilly »

Very beautiful hotel with a quick and easy check in The room was sized well and with a nice view Breakfast was ok However the Wifi did not work on Saturday, until we left at all. And when I asked the reason for one of the Hotel’s employees I’ve heard “we are in the middle of a forest”. Totally BS.

Anonymous Business - 29/09/2019 Confirmed reviews AccorHotels
« good but old place to stay »

Very nice place in an old building that need a smal renovation. The Swimmingpool inside isn't up to date anymore, but also many "litle corner" arn't state of the art anymore. A litle refrechment (painting, ...) would be nice.

G S. Couples - 01/09/2019 Confirmed reviews AccorHotels
« No restaurant, no service, no welcome, tired room »

Disappointing

S V. Families - 01/09/2019 Confirmed reviews AccorHotels

Could not fault anything

W. Friends - 27/08/2019 Confirmed reviews AccorHotels
« Very good »

Excellent room. Pity that no tea is served at breakfast (when I asked I was told it isn't). Also that (1) there was no decaffeinated coffee or (2) no lactose-free milk (in other parts of the world, the latter is increasingly offered to clients with lactose allergies or issues).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for your comments further to your stay at the Mercure Chantilly Resort & Conventions. We are happy to read that you enjoyed your room and hotel facitilies. Also we are very sorry to hear that the service at Breakfast was not satisfying and up to our usual standard. Rest reassured that the items you are mentioning are available on a daliy basis and that this point will be shared with our team to make sure this will note reoccur. We hope we will have the chance to welcome you again in Chantilly. Kind Regards, Audrey Minier Quality & training

Josef R. Business - 26/08/2019 Confirmed reviews AccorHotels
« Perfect »

Serene Location, good for a relaxing after work stroll through the premises. I enjoyed the outdoor pool very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for submitting your comments in regards to your last stay with us. We are very happy to read that you enjoyed your time with us. I hope we will have the chance to welcome you back again in Chantilly. Kind Regards, Audrey Minier Quality & Training

Philip G. Friends - 12/08/2019 Confirmed reviews AccorHotels
« Extremely disappointing »

Please refer to my letter of complaint already submitted

Anonymous Business - 22/07/2019 Confirmed reviews AccorHotels

Pretty good! However, there seemed to be difficulties with English overall as in a licensed esl instructor but do speak other languages.

Massimo 6. Business - 19/07/2019 Confirmed reviews AccorHotels
« Charming and silent, but a little bit 'cold' »

The location is charming, the building is new and elegant, but theree's a need of little more 'life' in it: too little animation in the bar in the evening (none, actually), and the kitchen closes at 22! We arrived at 21.58 and only the kindness of the waitress allowed us to have a club sandwich!

Anonymous Business - 07/07/2019 Confirmed reviews AccorHotels
« Practical hotel for the Arts and Elegance event at Chantilly 30/6/19 »

The room was adequate. Breakfast was lovely.

Tim (. U. Friends - 03/07/2019 Confirmed reviews AccorHotels
« A comfortable, well appointed hotel with excellent breakfast but very pricey drinks (and odd reception) »

The hotel is in lovely parkland. Checking in was very odd. No reception desk meant that you had to catch the eye of the very busy people who looked like staff (fairly easy to spot as they were in black). It could have been a long wait on this particularly busy day without any type of queueing system (some pushiness needed to ensure that later, more vocal arrivers did not keep jumping in!) Rooms fine - normal international type standard. Fridge in room was useless and there are no ice machines on the floors. (Maybe a ploy to encourage spending at the very expensive bar?) It is too far to walk to Chantilly town (but only about 8 Euros in an Uber) .... but being just 5 minutes away the cost of the taxi was swiftly recouped compared to using the bar/restaurant in the hotel. 3 rooms booked through Booking.com but 1 had not moved across to Mercure booking system properly so had to spend 30 minutes plus convincing the staff that it was inclusive of breakfast (otherwise that would have been an extra 49 Euros for 2 of us) Probably a particularly good location for golfers, swimmers or fitness seekers Chantilly itself is wonderful.

John T. Couples - 03/07/2019 Confirmed reviews AccorHotels
« Stay in Chantilly »

Accommodation was good however evening buffet was the same on both evenings and was unfortunately quite poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chantilly Resort & Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Audrey Minier in charge of Quality & Training

Mathias E. Couples - 03/07/2019 Confirmed reviews AccorHotels
« Amazing Place. Pitiful service. »

The place has a lot of potential. Gorgeous Calm Could be an amazing resort for short breaks BUT Horrible inexperienced staff Long wait at check-in, completely lost with the rooms organisation Very kind lady at the bar BUT completely over saturated with clients Very kind lady at the restaurant BUT ALONE for all, and completely over over over over saturated Resort completely under staffed Very very very very sad to see this ! because there is soooo much potential

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chantilly Resort & Conventions. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Audrey Minier in charge of quality & training

Luc Friends - 02/07/2019 Confirmed reviews AccorHotels

Alles was ok

Anonymous Families - 10/06/2019 Confirmed reviews AccorHotels
« enjoyed the outside swimming pool and nature surrounding »

nice weekend enjoying outside swimming pool, nature. Nice location next to Chantilly and all it's things to see.

Malcolm Couples - 08/06/2019 Confirmed reviews AccorHotels
« Should be a great hotel but standards are low »

On arrival hotel looks impressive. Not sure about no hotel reception desk. Room was okay but getting into Bath which is very high and not easy (why not replaced when refurbished ?). Bar area is pleasant except for some people walking around in just shorts and sweating (should enforce people to wear a top). Was attending Prix du jockey Club and had ordered a taxi which was easy. As we started to get changed we realised we had water leak into the cupboard which had got my suit and shirt wet and some other clothes. We had to wear them because Taxi had arrived to take us to the racecourse. We notified reception as we left. On return the water leak had been fixed but our clothes which we had moved were still wet and nobody told what had occured or apologised. Then overnight it became apparent that the air conditioning was not working (presume this is what caused leak) which made sleeping difficult as it was very warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chantilly Resort & Conventions. We are sincelery sorry that your experience did not meet your expectations and more particularly for the technical issue in your room and the inconvenience caused. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and we are sincerely sorry that this time we failded. Please rest assured that we are taking the appropriate measures to address the problem, prevent future occurrence and proper follow up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Audrey Minier Quality & Training

A. Families - 03/06/2019 Confirmed reviews AccorHotels
« Pleasant hotel in a beautiful location underserved by woefully inadequate staff »

The hotel is comfortable, well located, and in line with what you would expect from Mercure Hotels. The service however, wasn't. There was an utter lack of management presence while very junior and inexperienced staff were left to their own devices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., Thank you for taking the time to tell us about your experience at the Hotel Mercure Chantilly Resort & Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Audrey Minier Quality & Training

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