Mövenpick Hotel And Convention Centre Klia 5 stars

Customer review rating (ALL Rating) 4.3/5 3,259 reviews

Mövenpick Hotel And Convention Centre Klia - Image 1
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Kompleks TH Sepang, Jalan Masjid KLIA, Sepang, 64000 Selangor Darul Ehsan, Malaysia

Description

Hotel extras

  • Convenient daily airport transfers and pre-bookable shuttle service are available.

  • Muslim-friendly hotel serving delectable non-alcoholic food and beverages.

  • Kids' club and outdoor play area

  • Choice of family and female swimming pool for guests

  • Close to Kuala Lumpur International Airport KLIA1 and KLIA2 terminals

Our accommodation(s)

Hotel location

Mövenpick Hotel And Convention Centre Klia

Kompleks TH Sepang, Jalan Masjid KLIA, Sepang
64000 Selangor Darul Ehsan
Malaysia

GPS:2.78842, 101.678655

Telephone
Fax +60 3-8661 8600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

17 

meeting rooms

From 1 to 30 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,259 reviews

TripAdvisor Rating  3.5/5  206 reviews

Good stay

Customer review rating 4.5/5

Afnan Business - Confirmed reviews ALL

All staffs are friendly, and the accommodation is very convenience.

Dear Mohd Afnan M., Warm greetings from Movenpick KLIA Hotel and Convention Centre! We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit. We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further. Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional. Sincerely, Sangar Gopal @ Shawne

Good Stay

Customer review rating 4.5/5

Neil G. Couples - Confirmed reviews ALL

Very helpful staff

Dear Neil G., Warm greetings from Movenpick KLIA Hotel and Convention Centre! We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit. We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further. Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional. Sincerely, Sangar Gopal @ Shawne

Disappointing

Customer review rating 2.5/5

Madelyn Families - Confirmed reviews ALL

There were a few hiccups during our stay, right from check-in. For a five-star property, the hospitality standard expected was just not there as a whole.

Dear Madelyn T., We would like to extend our sincerest apologies for the issues you encountered during your recent stay at Mövenpick Hotel & Convention Centre KLIA. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We are truly sorry that one of your rooms was not made up upon check-in and that there were items missing from the new room assigned to you. This is not the level of service we strive to provide, and we have addressed this with our housekeeping team to ensure it does not happen again. We also apologize for the issues with the air conditioning in one of your rooms and the key card failures. Our maintenance team has been notified and will work to resolve these issues promptly. We are delighted to hear that Shawne provided you with courteous and helpful service during check-in. However, we acknowledge that there is room for improvement in the training of our other staff members, and we will take steps to enhance their skills and service delivery. Your comfort and satisfaction are our top priorities, and we regret any inconvenience these issues may have caused. We hope that you will consider staying with us again in the future so that we may have the opportunity to provide you with a more seamless and enjoyable experience. Thank you for choosing Mövenpick Hotel & Convention Centre KLIA, and we look forward to welcoming you back soon. Sincerely , Sangar Gopal

Not the Movenpick quality I was expecting

Customer review rating 1.5/5

Brian Couples - Confirmed reviews ALL

Tired looking hotel with many attention to detail issues. Not the quality I expect from Mövenpick, let alone a 5 star establishment. - Shower head in the bath tub didn’t work. Light switches were all wired up incorrectly, none working as it should. I had to even get ready in the dark as I couldn’t find a way to ‘only’ keep the bathroom light on. Either all on, the corridor only, or the bedroom only. The AC couldn’t be set lower than 22.5, which is way too warm for us. The internet connection throughout the room was insufferably slow. Pool was slippery and full of algae, many missing pool tiles, cracked edges and whatnot. Felt like a 3-star hotel more than anything. - Upon check out, we were greeted by not one, not two, not three, but no less than 10 false fire alarms. As it was clear there’s no real emergency, we had to struggle to get down with all of our suitcases. - The staff at the check out was not even acknowledging the discomfort this caused to the guests, no sorry, no nothing - didn’t even ask how the stay was, she couldn’t be bothered. A simple professional apologies and a pair of listening ears to the customer - regardless if a flying flip was given - would really change how I look at my stay experience here. - Shouldn’t complain too much for the price, I guess, but this left me with a big question mark if Mövenpick is a hotel brand I can trust for quality stay moving forward.

Dear Brian P., First and foremost, I want to express our sincere appreciation for choosing Mövenpick as your preferred place to stay during your visit. Thank you for sharing your feedback regarding your recent stay at Mövenpick Hotel & Convention Centre KLIA. We sincerely apologize for the disappointing experience you had during your visit. We understand your frustration with the various issues you encountered, such as the malfunctioning shower head, incorrect light switches, and inadequate temperature control in the room. These are certainly not up to the standards we strive to maintain at our hotel. Your feedback regarding the pool conditions has also been noted, and we will address this with our maintenance team to ensure that such issues are rectified promptly. We sincerely apologize for the inconvenience caused by the false fire alarms during your check-out. We understand how disruptive this must have been, and we regret that our staff did not handle the situation more effectively. Please be assured that we will use your feedback to improve our processes and ensure that our guests are not inconvenienced in the future. Mr P. , we are disappointed to hear that your overall experience did not meet your expectations and that it has left you questioning the quality of the Mövenpick brand. We assure you that your feedback is taken seriously, and we will strive to make improvements to ensure that all our guests have a pleasant and comfortable stay with us. To make amends for the inconvenience you have experienced, we would like to offer you a complimentary upgrade to a higher room category for your next stay with us. Additionally, you can enjoy a late check-out at 4:00 p.m. or an early check-in as early as 12:00 p.m. We sincerely hope that this experience will not deter you from visiting us again in the future. Should you decide to give us another chance, please do not hesitate to contact me directly at sa… or +60… so that I may personally assist with your reservation and ensure that your next stay is truly memorable. Thank you . Sincerely , Sangar Gopal @ Shawne

Location

Customer review rating 4.5/5

Mal R. Couples - Confirmed reviews ALL

Enjoyed our stay at the hotel. Staff were very polite and helpful

Dear Maljhon R., Warm greetings from Movenpick KLIA Hotel and Convention Centre! We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit. We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further. Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional. Sincerely, Sangar Gopal @ Shawne

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Other web-users rate our hotel

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