Hotel - Mercure Penang Beach
Mercure Hotel Mercure Hotel

Mercure Penang Beach

4.0/5 1,381 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 4 meeting room(s)
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Hotel location

Companies and event centres nearby

Company

CISCO17 km / 10 mi GENERAL ELECTRIC4 km / 2 mi INTEL TECHNOLOGY19 km / 11 mi MOTOROLA SOLUTIONS24 km / 15 mi
DELL21 km / 13 mi HONEYWELL25 km / 15 mi MERCK SHARPS AND DO6 km / 4 mi P A BAYAN LEPAS25 km / 15 mi

Congress centre

STRAITS QUAY1 km / 1 mi

Exhibition and convention centre

SETIA SPICE20 km / 12 mi

Your meetings and events

Mercure Penang Beach offers 4 multifunctional pillarless meeting and event spaces overlooking the Tanjung Bungah Beach. Perfect for business functions and special celebrations of up to 500 guests.

Mercure Penang Beach Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 54 m2 7 m 20 0 14 9 0
GOVERNER ROOM 171 m2 8 m 80 32 32 36 50
PINANG BALLROOM 375 m2 2.1 m 200 45 45 150 150
PEARL BALLROOM 532 m2 10 m 500 100 100 240 350
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Mercure Penang Beach features 220 cosy rooms and a wide variety of room configurations, overlooking the Andaman Sea. Perfect for rest and relaxation.

  • 220 rooms
  • 177 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 21 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 318 reviews

Our guest reviews for
Mercure Penang Beach

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,381 reviews
Business - 16/10/2019 TripAdvisor review
« Excellent Service »

Staff has provided excellent service from the point of check in at reception till we check out . They are helpful and pay close attention to our needs . There is one incident that we informed the front desk of strong cigarette smell in our room even though its a non smoking room , the staff reacted with air deodorizer to ensure that we could cope with the conditions.

Mey Families - 09/10/2019 AccorHotels review
« Satisfied and felt good »

Warm-welcome by your concierge, they are friendly and fast response to my request when i requested to change my room to sea view although there was a little bit dissatisfied on your house keeping side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEE L., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

John C. Couples - 09/10/2019 AccorHotels review
« Great staff at Mercure Penang Beach »

Stay was very enjoyable. Staff were outstanding and helpful at all times. Food quality and selection was average. Location was ok - nothing to do close to hotel. Apparently no swimming - we saw no signs but decided not to take a chance.

Farhan N. Families - 08/10/2019 AccorHotels review
« relaxing and enjoying »

It was a great stay for my family especially my children. The beach frontage is very wonderful and the kids love it so much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FARHAN N. KAMARUL ZAMAN, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Anonymous Couples - 08/10/2019 AccorHotels review
« Pleasant »

Room was very nice. Housekeeping staff kept forgetting to give our supply of towels or water. But once we called Reception they would organise these items to be brought to us. So that was acceptable. Food was good and bad. Your chef needs to learn how to make oatmeal!

Our hotel has responded to the review
Our hotel has responded to the review

Dear TUAN D., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team.We strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Kk Couples - 07/10/2019 AccorHotels review
« Dissapointed »

We found 4 crocoroches in our room toilet, we called to the front they send someone which bring only cleaning spray and can't communicate neither English nor Malay. We had cached 3 small one, still 1 big one in the toilet and he couldn't find then he just walked away. We need to call front again which they offer to change us the room. The new room also not clean. Toilet has left with a lot of hair on the floor! Last time I stayed here it was much better. I stayed here because this hotel is under AccorHotels, but this hotel the standard is getting lower!

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAWANYAPORN B., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Dillon (Front Office Manager)

Anis Families - 07/10/2019 AccorHotels review
« Pleasant experience »

Checkin was smooth but the frontdesk can improve on their soft skills. Highlight for our trip was the food and breakfast. Lounge chairs should be made available on the beachfront as advertised on hotel gallery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SULIANIS S., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Roxanne E. Families - 06/10/2019 AccorHotels review
« Beautiful location, great food, so clean »

As above & lovely staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROXANNE E. ROXANNE JEAN, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Terrie Couples - 05/10/2019 AccorHotels review
« Excellent place »

I love the Mercure Hotel...

Our hotel has responded to the review
Our hotel has responded to the review

Dear TERICIA T., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Brigid Friends - 05/10/2019 AccorHotels review
« Fantastic »

Was a really pleasant, relaxing stay! Hotel was spotlessly clean and customer service went above and beyond. Facilities were great and everything that we wanted to visit was only a short taxi ride from hotel location. Very happy with my stay. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIGID T., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Ashraf Families - 01/10/2019 AccorHotels review
« nice hotel »

hotel is great because near the beach. and the pool also near the coffee shop so can breakfast while waiting children to swim

Our hotel has responded to the review
Our hotel has responded to the review

Dear KHAIRUL ASHRAF K., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Aakp Solo - 01/10/2019 AccorHotels review
« Limited choices for breakfast »

There were limited choices for breakfast as well as the food serve is not compatible to the price paid for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDY A., We were truly honoured that you spend your time at Mercure Penang beach and delighted to see you enjoy your stay, and also by not forgetting with your comment on the Breakfast choices we will look into this matter. We look forward to welcome you again for your next visit in Penang. Kind regards, Dennis Dillon (Front Office Manager)

D.fahzeta B. M. Families - 30/09/2019 AccorHotels review
« overall good service n room also clean n im very satisfying.. »

overall good service n room also clean n im very satisfying..highly recommended

Lynn Families - 30/09/2019 AccorHotels review
« Amazing »

Room was well-maintained, the gym facilities in good condition. Swimming pool is also clean and safe for kids. Overall, the hotel looks new and well-maintained despite it has been in operation for many years now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NUR AMALINA T., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Jason &. J. ,. Couples - 30/09/2019 AccorHotels review
« Quiet getaway. »

Great Hotel, all the usual levels of cleanliness and hospitality you would expect from the Accor group. We were lucky enough to get a upgrade to a junior suite. Very spacious with a kitchenette, big sitting area and a king size bed. My only moan is the bathroom is too small it doesn’t match the size of the rooms. The staff are friendly and courteous. Again my only moan is they was lacking in knowledge of the loyalty program nobody seemed to know what discount were applicable and to what. Overall a quiet and pleasant relaxing stay.

Nurul S. B. A. N. Families - 29/09/2019 AccorHotels review

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NURUL SYAFIQAH SYAFIQAHBINT AHMAD N., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Wendy Families - 29/09/2019 AccorHotels review

We arrived early and the staff provided us an early check-in. The breakfast was very nice. I love the dried mangoes & pineapples, could you share with me where i can buy those dried fruits? I tried finding it at Chowrasta as well as the market in the mall but couldn’t find the exact same product.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WENDY FEBRINA K., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the adress to get the dried fruits would be at Cheow Guan Sdn Bhd 290 Jalan Burma 10350 Penang. Its a supplier place, but u can able to but some fruits there. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Ikhwan Business - 29/09/2019 AccorHotels review
« nice »

the security help me with the parking spot,nice guy. the charkueyteow chef is also very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khairuddin M., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

James Business - 28/09/2019 AccorHotels review
« Lovely location, friendly and helpful staff »

Beautiful view of the sea and a lovely beach for a stroll. Rooms a little old and tired but excellent value for money. Staff friendly, helpful and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES B., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Anonymous Couples - 27/09/2019 AccorHotels review
« very good »

it was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio S., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Offcie Manager)

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