Hotel - Bachleda Luxury Hotel Kraków - MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Bachleda Luxury Hotel Kraków - MGallery

5.0/5 45 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • KRAKOW AIRPORT (Paying)
    • KRAKOW BALICE (Paying)
    • KRK (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
    • Tennis
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ABB3.7 km / 2.3 mi INTERNATIONAL PAPER4.2 km / 2.61 mi QVC5.3 km / 3.29 mi
APTIV5.1 km / 3.17 mi JACOBS2.1 km / 1.3 mi SHELL OPERATIONS7 km / 4.35 mi

Congress centre

EXPO KRAKOW8 km / 4.97 mi

Exhibition and convention centre

ICE KRAKOW1.5 km / 0.93 mi

Exhibition centre

TAURON ARENA KRAKOW7 km / 4.35 mi

Your meetings and events

Bachleda Luxury Hotel Kraków - MGallery Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALA KONFERENCYJNA 60 m2 3 m 50 20 24 30 40
    • Videoconferencing
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 64 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 family rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Suite Box
    • Iron in room
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 44 reviews

Our guest reviews for
Bachleda Luxury Hotel Kraków - MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 45 reviews
Paul K. Couples - 19/08/2019 AccorHotels review
« Commitment to service is lacking »

Bachleda is a beautiful building, but the service is poor. You have to call each day if you want turn down service. Come back to the room and the made has lifted the room card out of the slot...so we came back to a hot room. We requested a 3rd bath towel...and had to make the request each day. English of front desk was poor and we'd often someone would show up at the door with the wrong item requested. We had to call for bath soap, twice. If it is nearly gone, just replacement. In short, this place is far from 5 star service. I did like shower design, but the bath tub is very slippery. You really need to fix that.

Mark Couples - 17/08/2019 AccorHotels review
« Beautifully designed hotel and extremely comfortable »

The hotel was incredible. The spa, the bar, the decor, and the rooms were incredible. I was however extremely disappointed with the quality of the breakfast. I expected so much more from a 5 star hotel.

Philip M. Couples - 17/08/2019 AccorHotels review
« Philip M. »

The hotel was excellent and all the staff were very friendly and very attentive

Anonymous Couples - 06/08/2019 AccorHotels review
« Wonderful »

Everything was perfect. Small change I wasn't given the breakfast menu until I asked for it.

Paul B. Couples - 05/08/2019 AccorHotels review
« 40th Wedding Anniversary »

My wife & I spent 4 nights at this beautiful hotel and found the property almost magical. Everything was meticulously well maintained, clean, welcoming and beautiful. The entire hotel staff was warm and genuine. They were respectful and seemed to honor all of our wishes. Professional, but friendly at the same time. We highly recommend this hotel to anyone wanting a relaxing and romantic getaway in the beautiful city of Krakow.

Kenneth K. Families - 05/08/2019 AccorHotels review
« Our In Krakow »

Great staff! Great spa! Great room! Excellent breakfast! Perfect together at the Bachleda. Thank you for a wonderful stay.

Stephanie R. Couples - 31/07/2019 AccorHotels review
« Very nice hotel »

I stayed at Bachleda with my partner for 2 nights. The staff who did the check-in was super friendly & nice, it was a perfect start to our stay. Unfortunately it really depends on who you have in front of you. The next day we wanted to chill on the beautiful terrace outside and order some drinks from the bar. We had to go get the menu from the bar ourselves. We thought that a waiter would come to get our order: MISTAKE! We had to go to the bar another time to order ourselves. This shouldn't happen in a 5* hotel, especially since we already went to the bar twice and no one told us that we'd have to come back. On the last day, I requested some gluten-free bread at breakfast since I am a coeliac. My partner already finished his meal and 30 min after enquiring, I went back to the waitress to ask where my bread was. She told me she forgot about it and brought it 10mn later. I had to wait 40mn to get 3 slices of bread and got no apologies. The rooms are nicely furbished and the room service is super efficient. I would stay again, but I would definitely expect a higher level service for a 5* hotel.

Klaus J. Families - 29/07/2019 AccorHotels review
« Real 5 star »

We stayed 4 days in Bachleda and everything was great

Anonymous Friends - 22/07/2019 AccorHotels review
« very comfortable--great room; great staff »

Really terrific. I had reservations to stay at Stary Hotel for five nights; moved out after one because it was dark, noisy and uncomfortable. The Bachleda was great: clean, quiet, supercomforfortable bed; luxurious shower and bath. I loved it.

Couple F. F. Couples - 19/07/2019 AccorHotels review
« Excellent hotel experience »

We really enjoyed our stay in Bachleda hotel. Brand new hotel with really friendly and helpful staff, room had a lot of space and was really nicely furnitured. We also enjoyed the spa every morning. Breakfast was delicious in a really nice atmosphere.

Anonymous Families - 18/07/2019 AccorHotels review

Was ok. Breakfast was good. It had a nice style. Really no service outside the restaurant. Definitely not 5 star. Called Sofitel because the reservation would not take on line. I have 6 year old twins. I told the guy on the phone and he told me that i would need 2 rooms. Which i could see from the website that the rooms were small and I had no problem with that. I asked to make sure that the rooms were connected. He said definitely not but he would try to make sure they were on the same floor. LOL!!!! I have 6 year old twins! So i told him no problem i would try someplace else. He then told me that he could get me a suite for cheaper than the 2 rooms. He said lets see what happens when i take the kids out. He asked if they could both sleep on the couch bed and i told that i likely would be sleeping there and the kids would sleep with my wife in the bed. Had a chuckle about it. He then asked if i wanted to have breakfast included. It would be cheaper to do it upfront than to pay at the hotel. I asked about the kids and he said they were included in the price so i said sure. So when i checked in and was treated as if i came from FLorida to Krakow and was trying to smuggle my kids into the room, i was a bit insulted and then annoyed by the cost of $300 zl per day for them to sleep on the couch bed. My wife decided to cancel the breakfast and was told me could not but the manager said she would only charge for one child. However, there was an aire of hauteur about the whole thing. I did not care enough to say anything but if you are going to send this i will tell you. There was nothing at all luxurious about the hotel other than the painted gold trim. The bed was extremely uncomfortable. It seemed like the center of the bed was 6 inches higher than the side i was sleeping so if i wanted to rollover and give my wife a hug it was like rolling up a hill and it felt like rolling back down when i turned over. The pillows were clearly very cheap not down and the same goes for the comforter. There was some fancy C. lacroix batch gel and shampoo. YIPPEEE! LOL. We then stayed at the Bristol hotel in Warsaw and while that was not the Ritz Carlton or the Four Seasons, it was pretty luxurious and dollar for dollar was probably the best hotel ever stayed and dollar for dollar yours was the worst. Would never stay at that hotel again. The hotel was booked on the Sofitel number that was on the website

Marilyn M. Families - 15/07/2019 AccorHotels review
« Family vacation in Krakow . »

Amazing Hotel and staff!! Truly amazing place.

Lynnete Families - 14/07/2019 AccorHotels review
« Lovely experience »

Lovely hotel.

Khalid A. Business - 10/07/2019 AccorHotels review
« Mr. Khalid »

all services provided are great.

Anonymous Couples - 06/07/2019 AccorHotels review
« Wonderful stay at a beautiful hotel! »

A delightful experience. The hotel is beautifully decorated, the bed was so comfortable and the service was extraordinary!

R&m Couples - 03/07/2019 AccorHotels review
« Quality »

A very enjoyable stay. Although the weather was extremely hot, the hotel and bedroom air temperatures were very refreshing and cool. Very helpful and pleasant staff, a good location, nice food. Thanks to the other clients, the hotel was peaceful and calm. We think 5 stars is realistic for this hotel, and it is ideal for couples & singles who appreciate quality.

Couples - 02/07/2019 TripAdvisor review
« A uniquely beautiful place. Very attentive staff, good food and homely. »

Bachleda hotel is beautifully decorated. It is seen that every detail must be carefully done. Location is accessible, easy to get to old town and castle. It is quiet. Our room is spacious, clean and homely. Bed is not bad but I have experienced Sofitel bed is normally softer. However it is still comfortable. Staff are very attentive,helpful and polite. They represent the hotel professionally. Food is very good, a good composed menu. The restaurant is stunning but at the same time relaxing and not too formal. This hotel is a destination itself. There is no hesitation to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, Thank you for the nice opinion about Bachleda Luxury Hotel Krakow MGallery by Sofitel. We were very pleased that you were our Guest. Best regards, General Manager, Krzysztof Sowa

Couples - 26/05/2019 TripAdvisor review
« Four days visit »

Hotel is brand new and you can feel it. Overall quality was excellent, but some from some of the employees you can see that they are not in good "service mode". If we return to Krakow we will choose the same hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, Thank you for the nice opinion about Bachleda Luxury Hotel Krakow MGallery by Sofitel. We were very pleased that you were our Guest. Best regards, General Manager, Krzysztof Sowa

Business - 13/04/2019 TripAdvisor review
« Ultimate Luxury Experience »

This is a beautiful hotel . The bed was fit for a princess. The wardrobe space more than ample. The staff very friendly and helpful and n o thing was a problem. I look forward to my next stay in Krakow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir or Madam, We are very pleased that you enjoyed your stay in Bachleda Luxury Hotel Krakow MGallery by Sofitel. Our hotel was created to make our Guests feel like kings and queens. It is great to read that you felt special with us, and you liked our interiors. It will be a pleasure to welcome you again very soon. General Manager - Krzysztof Sowa

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates