Hotel - Mercure Birmingham West Hotel
Mercure Hotel Mercure Hotel

Mercure Birmingham West Hotel

3.8/5 97 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 15 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

WBA FC1 km / 1 mi

Congress centre

ICC8 km / 5 mi

Exhibition and convention centre

NEC29 km / 18 mi

Your meetings and events

Mercure Birmingham West Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Boardrooms 2, 4, 5, 6, 7 & 8 15 m2 2 m 0 0 8 0 0
The Hawthornes 19 m2 2 m 14 0 10 0 0
Boardroom 1 20 m2 2 m 16 0 10 0 0
Conference Cafe 36 m2 2 m 0 0 10 0 0
Suite 1 42 m2 2 m 30 16 20 20 0
The Albion Suite 49 m2 3 m 50 20 25 30 30
The Chester Suite 57 m2 2 m 60 20 26 30 30
Suite 2 62 m2 2 m 50 25 30 16 0
Suite 3 62 m2 2 m 40 16 30 14 0
The Diane Suite 69 m2 2 m 40 20 25 20 30
The Chase Suite 101 m2 2 m 100 20 30 40 60
The Dartmouth Suite 106 m2 3 m 130 30 40 50 70
The Rothesay Suite 119 m2 2 m 60 20 50 40 50
The Hallard Suite 148 m2 3 m 200 50 60 80 120
PRINCE OF WALES 171 m2 2 m 180 50 60 100 120
    • Screen
    • Flipchart
    • Video camera
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 168 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 15 family rooms
  • 15 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Satellite/cable colour TV
    • Baby bed
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.8/5 AccorHotels Rating 97 reviews

Our guest reviews for
Mercure Birmingham West Hotel

100% genuine reviews from our guests

Find out more
William L. Friends - 04/10/2019 AccorHotels review
« very comfortable »

it was a nice hotel but the pool and spa facilities were unavailable so i was quite disappoint

Anonymous Business - 03/10/2019 AccorHotels review
« Clean and comfortable »

My stay was fine except confusing with the hotel renovations going on and I was put in one of your new rooms which was difficult to find. Also my clothing stunk of paint and what smelt like turps. I was aware of the smell at the time but not how strong it was which was evident on clothing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATHEW S., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards, Binay D. Ops. Manager

T. J. Business - 30/09/2019 AccorHotels review
« Home from Home! »

A really pleasant experience with friendly welcoming staff and excellent facilities. At the time of the stay, the hotel was undergoing some minor refurbishment but having said that, it did not impact on the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TIM MR J., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Binay D. Ops.Manager

Jane K. Couples - 29/09/2019 AccorHotels review
« It was average »

The door of our room wouldn’t lock and we couldn’t access the safe. To begin with we were asked to stay in the room and notify the front desk when we went out so they could lock up. It was later decided to move us to the room next door. We chose the hotel because of its sauna and pool but on the Saturday afternoon the pool was out of action, and the sauna had been closed for a while. Only the steam room was available, and on the Sunday the steam room was also closed. When we got home on Sunday I called the hotel to say I had left my dental guard in the room, I also emailed them. A week later I have had no response as to if it has been found. It cost me £180.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANE K., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Binay D. Ops.Manager

Eddie E. Business - 28/09/2019 AccorHotels review
« Fantastic reception staff made me so welcome »

Excellent in every way. Looking forward to the fully re-branded hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDDIE E., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Binay D. Ops. Manager

Kevin L. Business - 28/09/2019 AccorHotels review
« Brum »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEVIN L., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Binay D. Ops.Manager

Lindsay Business - 26/09/2019 AccorHotels review
« Ok could be better »

Room smelt of aftershave on arrival (strong) had to open the window for several hours and it wasn't overly a warm day, so later had to put the heat on. lipstick on towel and crumbs on the bed. Breakfast finishes at 10, arrived at 9 and it wasn't a friendly experience, was told it was all that was left now as they were shutting down, another gentleman arrived 20 mins later and almost told he couldn't dine, not a great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear LINDSAY C., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

G. S. S. Solo - 24/09/2019 AccorHotels review
« Room Double Booked, Disturbed during the night by people banging on the door »

I was in my room at about 11.15 when another resident entered, he had been allocated Room 326, same as me. Then in the middle of the night 2 Men were banging on my door asking if I was Glyn. Obviously woke me and I had to inform them I was not Glyn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEOFF S., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Accor. Please do not hesitate to contact me during your next visit. Sincerely, Binay D. Ops.Manager

Laurie R. Business - 24/09/2019 AccorHotels review
« Distinctly average! »

I booked in at a time when all around me was chaos. The trek to my room due to building work was stressful. Having grabbed some food at the bar I returned to my room to find other guests in there! the room havng been double booked! Complete chaos! I felt sorry for the reception staff who were severely stressed. NOT a good advert and I certainly was not happy. I also felt the breakfast food was poor in conjunction with my usual hotel facilities at the Park Inn Walsall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURIE R., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Binay D.

Hamidoon Q. Business - 21/09/2019 AccorHotels review
« Bathroom and shower were old and not good condition. »

Shower was so tiny and valves were out of order. As per Accor site it was suppose to have a nice rain shower but actually it had worlds tiniest shower. No water was available in the and again misguidance as per website two free water bottles would be available. Bad cleaning in bathroom and pool area including showers. Stream room occupied by staff lying everywhere and no space for hotels guests. Locker area and gym is rundown. Overall not a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HAMIDOON Q., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Accor. Please do not hesitate to contact me during your next visit. Sincerely, Binay D. Ops.Manager

I C. Friends - 17/09/2019 AccorHotels review
« Mrs C. »

Pleasant,comfortably. Bathroom would be better with walk in shower,difficult to get into the bath to use the shower . health/safety issues no rail to hold onto.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Binay D. Ops.Manager

Ade Business - 17/09/2019 AccorHotels review
« Warm environment and Serene environment »

Pleasant experience, will definitely use hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADEOLU A., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Binay D. Ops.Manager

H. Business - 14/09/2019 AccorHotels review
« Dtsy »

Room was poor. Staff were great

Our hotel has responded to the review
Our hotel has responded to the review

Dear CRAIG H., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Binay D. Ops.Manager

Grace P. A. Friends - 09/09/2019 AccorHotels review
« Ms »

Was clean and comfortable staff was polite and helpful as I come from Florida it would have been nice to adjust the heat

Our hotel has responded to the review
Our hotel has responded to the review

Dear GRACE PALMER A., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Binay D. Ops.Manager

Leykm Couples - 03/09/2019 AccorHotels review
« Slightly disappointed »

I had phoned prior to booking the hotel room to check that the room definitely had air conditioning and they confirmed that it did. When we were shown to our room we were pleasantly surprised as it was very modern and well decorated etc. The weather was particularly hot that weekend so we put the air conditioning on which started to work ok and then after a short while it turned off and a fault was shown on the display. We started it again and it worked but then again turned off again with the same fault being displayed. We contacted reception and someone eventually came up to have a look and adjusted something and said it was working but yet again after he left it turned off again, this was repeated yet again and eventually they said they would give us a different room. This was quite late in the evening and we had to pack our cases and relocate. Unfortunately the room we were moved to was nowhere near the standard of the previous room (although the air conditioning worked) and there was a door in the corridor right near our room and every time someone went through the door it would bang loudly. The restaurant was also closed on the first night and this was a Friday! Food was available from the bar but not quite the same as dining in a restaurant. Overall our stay was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LESLEY M., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards, Binay D.

Richardv Friends - 02/09/2019 AccorHotels review
« A great stay »

A great stay But you need to change your address , Birmingham road is a long road My sat nav could not find it Need a more precise location

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD F., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Binay D. Ops.Manager

Anonymous Business - 30/08/2019 AccorHotels review
« I was only on a short work trip but the staff and the room made it very pleasant couple of nights »

The welcome in reception was very friendly and efficient. My room was newly refurbished and very comfortable. The restaurant was very quiet in the evenings, and service was a bit slow, but the staff were pleasant and the food enjoyable. Breakfast was the disappointing element - no sign of the croissants promised on the menu either day, and on the second morning most of the cooked breakfast dishes were either empty or nearly empty. Not really worth £8. Apart from breakfast, overall it was good value for money, the staff were excellent and the new rooms are very nice. I will book again next time I need to stay over to work in our West Bromwich office, and would recommend to my colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIPPA G., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

Linda B. Families - 26/08/2019 AccorHotels review
« Fabulous »

I had a great experience , lovely room , good facilities, good breakfast and very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear LINDA B.-NOJIMA, We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

Anonymous Families - 25/08/2019 AccorHotels review
« Excellent service with a few exceptions »

Excellent service at the reception, very slow in the bar. Great food and service in the restaurant, but the kitchen was out of some items from the menu. No hand soap in the room, had to ask twice for it. Nice and clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNE W., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

Jamie H. Business - 23/08/2019 AccorHotels review
« Good hotel, handy for the motorway »

Very friendly staff, good service and a comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMIE H., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

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