Hotel - The Birmingham West Hotel by AccorHotels
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The Birmingham West Hotel by AccorHotels

3.9/5 67 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioning
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 15 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

WBA FC1 km / 1 mi

Congress centre

ICC8 km / 5 mi

Exhibition and convention centre

NEC29 km / 18 mi

Your meetings and events

The Birmingham West Hotel by AccorHotels Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Boardrooms 2, 4, 5, 6, 7 & 8 15 m2 2 m 0 0 8 0 0
The Hawthornes 19 m2 2 m 14 0 10 0 0
Boardroom 1 20 m2 2 m 16 0 10 0 0
Conference Cafe 36 m2 2 m 0 0 10 0 0
Suite 1 42 m2 2 m 30 16 20 20 0
The Albion Suite 49 m2 3 m 50 20 25 30 30
The Chester Suite 57 m2 2 m 60 20 26 30 30
Suite 3 62 m2 2 m 40 16 30 14 0
Suite 2 62 m2 2 m 50 25 30 16 0
The Diane Suite 69 m2 2 m 40 20 25 20 30
The Chase Suite 101 m2 2 m 100 20 30 40 60
The Dartmouth Suite 106 m2 3 m 130 30 40 50 70
The Rothesay Suite 119 m2 2 m 60 20 50 40 50
The Hallard Suite 148 m2 3 m 200 50 60 80 120
PRINCE OF WALES 171 m2 2 m 180 50 60 100 120
    • Screen
    • Flipchart
    • Video camera
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 168 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 15 family rooms
  • 15 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Satellite/cable colour TV
    • Baby bed
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating 67 reviews

Our guest reviews for
The Birmingham West Hotel by AccorHotels

100% genuine reviews from our guests

Find out more
Colin R. Couples - 09/08/2019 AccorHotels review
« trip from Oz »

smooth check in. attentive staff. stayed over 2 nights to visit family whilst in the UK. nice central location. easy access to major travel network and the West midlands Metro system

Our hotel has responded to the review
Our hotel has responded to the review

Dear COLIN R., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Binay D. Deputy Manager

Emma Business - 06/08/2019 AccorHotels review
« Relaxed yet efficient »

We came here for a conference and evening event, and it ticked all the boxes. Our room was newly refurbished with real style. It all went very well. Staff were helpful and friendly. Breakfast was good. Nice to have a swim in the morning. Would recommend to a friend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EMMA H., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by Accor Hotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Binay D. Deputy Manager

Janine Business - 05/08/2019 AccorHotels review
« Appalling level of service and attitude »

I contracted a stomach bug during my stay, the manager was supposed to call me but didn't! and left me on my own with no help or assistance, I had to crawl from my bed to chase him up, he still didn't call me !! Absolutely disgusting level of customer care, I also don't think its professional to call customers darling !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANINE L., I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.I believe the hotel team has already contacted you regarding the issues you have raised. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Accor. Please do not hesitate to contact me during your next visit. Sincerely, Binay D. Deputy Manager

Ajay K. T. Business - 05/08/2019 AccorHotels review
« Not a accor hotel property yet »

The standard room offered @ GBP 110 , was the size of 1 double bed with no space to move. The toilet were so small that the tissue roll hit you in the arm while using the same. ?? One of the worst Hotel rooms in accor portfoloio. The lady at the reception said this is only size and if I need a bigger room pay GBP 20/ day .I had no choice but to accpet.. She al;so set the accor points are not set up in this property yet . So the next upgraded room was 20 sq ft larger. This should be an IBIS property and not a mercure as projected. . The rooms were freshly painted and all the time smelling of chemicals. Truly disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear A K t., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We are looking forward to welcoming you again at Accor. Please do not hesitate to contact me during your next visit. Sincerely, Binay D. Deputy Manager

Helen Couples - 03/08/2019 AccorHotels review
« Everything I was expecting from the stay »

Convenient location, clean rooms (although on the small side); good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear HELEN We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Morgan General Manager

Anonymous Business - 03/08/2019 AccorHotels review
« Mr »

Diner terrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIMON C., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Binay D. Deputy Manager

Anonymous Business - 31/07/2019 AccorHotels review
« It was okay »

Reception was good; comfortable bed but not clean; dirty cup.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NOLA Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason Morgan General Manager

Gerry Business - 29/07/2019 AccorHotels review
« Good week »

I’ve been staying here 4 nights per week for just over 5 years now and have personally spent approximately £40,000 at your hotel. I was delighted to be put in one of your newly refurbished king rooms and it suited me very well. Unfortunately I’ve just checked in again and the Manager has decided that despite me being here 5 years, supporting the hotel when it’s empty, spending approximately £40,000 of my own money and still staying even when there is no loyalty scheme, discounts or free nights that I am not worthy of a refurbished King room and can only stay in an “old one”. Honestly made me feel awful, unappreciated and taken for granted - I was given room 241, with a cracked toilet, stained carpet, non functioning air conditioning, no shower gel and a broken doorstop. I felt special again last week, first time since the hotel had been taken over, but that was very short lived and it was made very plain hoe insignificant I am in your new plans. How not to satisfy a customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerry, I hope you are well. I have tried to call you but I just appear to have a landline number for you at the office. Thank you for your feedback. Firstly I am really sorry that you feel that we have let you down this was certainly not our intention and I hope you can give me the opportunity to put this right. I understand that you were given the option of one of our refurbished double rooms or one of the old style superior king rooms and it was this room that you took the option of. I am sorry there were issues in this room of which I can only apologise for and we do have a duty manager on site 24 hours to ensure that any issues are sorted at the time so that no discomfort is suffered by the guest. I understand that this was not reported but please do allow me to try and rectify this for the remainder of your stay this week. Moving forward we can discuss the supplement to one of our Privilege rooms. I hope this goes some way to restoring your faith in the Birmingham West Hotel and we do appreciate your business If you need to contact me to discuss further please do call me on 01… or ask at reception to call me to come and see you Sincerely, Claire Tether Revenue Office Manager

Anonymous. P. D. N. S. O. N. T. Y. Friends - 28/07/2019 AccorHotels review
« Standard has fallen, compared to previous years »

We have stayed in the past and have enjoyed our stay. The standard this time was not as high as before. We used to have lots of towel in the bathroom. This time, it was only one to share between two adults!!! Asked for Omelette for our breakfast on Sunday. The staff came back to say the hotel was not making Omelette for that morning!!! The bedroom carpet was not cleaned to a good standard as before. No biscuits in the room as before. We understand it is now under a new management. The standard was below that of last year and previous years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROWLAND S., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hayley Front Office Supervisor

Candice L. Solo - 28/07/2019 AccorHotels review
« It was satisfactory »

It was ok. Apart from the bed which was very creaky and uncomfortable to sleep on. I wasn’t 100% satisfied with the cleaning of the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Candice l., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hayley Front Office Supervisor

Ephraim O. Couples - 28/07/2019 AccorHotels review
« Mr Ephraim O. »

It would have been great apart from the fact that it was very hot on the day i stayed in the hotel and the AC wasnt working and staff couldnt get us a fan even after asking couple of times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EPHRAIM O., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hayley Front Office Supervisor

Shaun R. Business - 26/07/2019 AccorHotels review
« Mr »

Air conditioning was great as were the staff. I would have given a 10 but breakfast was not ready at 6.30 as it usually is, I had to make do with fruit as the hot food was not available by the time I had to leave at 6.40. Only a smaalissue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHAUN R., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

Piat P. Business - 18/07/2019 AccorHotels review
« Great place to stay, hotel works well, excellent staff »

The htel works very efficiently, is always clean and the staff are without exception always helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WIESLAW P., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

Anonymous Families - 14/07/2019 AccorHotels review

It was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEORGE B., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Supervisor Hayley

Martha A. Families - 08/07/2019 AccorHotels review
« Mr »

Staff are polite ,hotel is clean , quiet environment and above all beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTHA MBONG A., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

Michael S. Families - 07/07/2019 AccorHotels review
« Helpful staff »

The fabric of the hotel is clearly a bit tired and a refurbishment is in progress. Staff worked hard to make up for this. It took three attempts to find a room with working air con, eventually entailing the maintenance guy visiting empty rooms in turn. All was done cheerfully and courteously. Good breakfast. Hash browns get a particular mention. Only real gripe was signage. Please decide on a name for the hotel ASAP and put the correct name on all the signs. It currently has on name on the road signs another on the website, another on the hotel itself and a fourth name on the presentation in the lobby when entering! Satnav couldn’t find the entrance either.

Anonymous Families - 07/07/2019 AccorHotels review
« Disappointed »

Checked in and went up to one of our two rooms only to find one hadn’t been made up or cleaned, air conditioning didn’t work in either room and no fans available on the hottest day of the year, used the swimming pool and the changing rooms were dirty and none of the lockers locked! Had a sandwich from the bar that had hardly any filling and the bread was stale. Won’t be staying again.

Karen Families - 07/07/2019 AccorHotels review
« Great customer service »

The first room we were put in did not have working AC, it was a very hot day, the duty manager did everything he could to help us including moving us to a new room and carrying our bags for us. He changed our minds about the hotel from one where we were very unhappy and would not stay again to the totally opposite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen E., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

Anonymous Families - 02/07/2019 AccorHotels review

Experience was good, staff were friendly, just thought that the room could have been cleaner, Carpet stains

Our hotel has responded to the review
Our hotel has responded to the review

Dear MANPREET S., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Supervisor Hayley

Rob B. Families - 02/07/2019 AccorHotels review
« Very welcome and friendly staff , perfect hotel »

Very happy with the hotel , perfect in all ways , friendly staff great food and perfect stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROB b., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Supervisor Hayley

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