Swissôtel Amsterdam 4 stars

Customer review rating (ALL Rating) 4.3/5 1,214 reviews

Swissôtel Amsterdam - Image 1
Swissôtel Amsterdam - Image 2
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Damrak 96, 1012 LP AMSTERDAM, Netherlands

Description

Hotel extras

  • Central location, just a few steps from Dam Square and Central Station

  • On foot, discover the hidden treasures of Amsterdam within walking distance

  • Modern amenities, a fitness center and conference rooms

  • International cuisine with a view at the Royal 98 restaurant

  • Situated in a historically significant landmark building

Our accommodation(s)

Hotel location

Swissôtel Amsterdam

Damrak 96
1012 LP AMSTERDAM
Netherlands

GPS:52.373403, 4.893462

Telephone
Fax +31 20 522 3225

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROYAL98

ROYAL98 is an Italian food concept in the centre of Amsterdam where pasta's, thin-crust wood oven pizza and freshly made salads play a central role. Guests can enjoy an all-day menu and being ensured of fresh and organic ingredients from local suppliers.

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 10 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,214 reviews

TripAdvisor Rating  4.5/5  1,673 reviews

Certificate of excellence 2023

Great stay

Customer review rating 4.0/5

Dr V. P. S. Business - Confirmed reviews ALL

The staff were courteous and polite

Dear Mr P s., Thank you for sharing your experience with us. We are delighted to hear that you appreciate our loyalty program and the recognition you received as a member of ALL – Accor Live Limitless. It's rewarding to know that the efforts to provide a distinguished service are being noticed. However, we regret to hear that the waiting time upon arrival did not meet your expectations. We take pride in our efficient guest services and rest assured, we continuously strive to manage arrivals more swiftly. Regarding the ease of access, please be informed that our central location aims to provide convenience for our guests. We apologize if this was not your experience and will consider how we can better communicate accessibility to our facilities. We also note your comments on the quality of our food and beverages; while we receive many compliments on our culinary offerings, we will certainly take your feedback into account as we seek to improve our guest experience. On a positive note, we were pleased to learn that our colleague Steven at the reception made a significant contribution to your satisfaction. Our team takes great pride in delivering personalized service, and such acknowledgments are a testament to their dedication. Furthermore, your positive remarks on the cleanliness and our sustainable practices are much appreciated. At Swissotel Amsterdam, we are committed to maintaining a pristine environment and adhering to eco-friendly standards. Once again, thank you for your candid feedback. We are confident that on your next stay, you will experience all the qualities that Swissotel Amsterdam is known for. We are looking forward to welcoming you again. All the best! Wencke Bolsius, General Manager

Ripoff

TripAdvisor rating 1.0/5

Ravenclaw27 Couples - TripAdvisor review

Stayed one night before our tour began. At $550 for just one night, Was overcharged--twice their customary rate. And it didn't even include breakfast!! To make matters worse, housekeeping never showed up and cleaned our room the first day. The hotel insisted that I had put out a sign saying I didn't want the room cleaned, which is absolutely NOT true. I've noticed from reading other reviews for this hotel on Tripadvisor that we are not the only guests that the hotel has pulled this with. Also noticed that the curtains in our room were stained. Would never recommend this hotel

Good stay

Customer review rating 4.0/5

Albert G. Business - Confirmed reviews ALL

My room was quite big and very comfortable. Some nights it can be noisy because it was on the side of the little street (facing McDonalds) and you can hear some music. The breakfast could be better for the price (eggs were pretty bad, a cook preparing omelets would be a plus, increase the fruit offer, better orange juice). Pastries and bread are good.

Dear Mr G., Thank you for sharing your experience with us. We are delighted to hear that you found your room spacious and comfortable, reflecting the high standards we strive to uphold. Our team is also thrilled to have been recognized for their efforts, with special mentions of Albert and the front desk personnel. We regret to hear that the noise from the street disturbed your peace and that the breakfast offerings did not meet your expectations. Swissotel Amsterdam is indeed centrally located in the vibrant heart of the city, which can sometimes lead to external sounds, despite our soundproofed rooms. Moreover, we continuously work towards enhancing our breakfast experience and appreciate your suggestions on how we might further improve it. Your appreciation for the option to choose whether your room is serviced is a testament to our commitment to sustainable development, and we are pleased to see this initiative positively received. Furthermore, we take pride in maintaining impeccable cleanliness throughout our property, and your perfect rating in this regard is truly gratifying. We are looking forward to welcoming you again. All the best! Wencke Bolsius, General Manager

Customer review rating 4.0/5

Richard Z. Families - Confirmed reviews ALL

Experience was great with exception of bed which was uncomfortable = way too soft! Breakfast was great!

Dear Mr Z., Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our breakfast offerings and appreciated the cleanliness of our hotel, alongside our commitment to sustainable development. However, we regret to hear that the bed comfort did not meet your expectations. While our beds are designed to provide optimal comfort with luxury bed linens and a pillow menu, we understand that comfort is subjective and varies from guest to guest. Please rest assured that we strive to cater to all of our guests' comfort needs. It is always encouraging to learn that our efforts to provide the best possible service have been recognized. We take pride in maintaining high standards in all that we offer at Swissotel Amsterdam. We are looking forward to welcoming you again. All the best! Wencke Bolsius, General Manager

Not recommended at all

TripAdvisor rating 1.0/5

Daniel G TripAdvisor review

Location is nice, in the centre of the city. But very poor service, rooms are due of maintenance and staff are not friendly at all. Didn’t recognise my Accor Diamond status even thought I’ve talked to the Manager Mr Andrea but noting change. There are many options around an a much better price.

Dear Mr Daniel G, Thank you for taking the time to share your review. We are delighted to hear that you appreciated our central location in the vibrant heart of Amsterdam. However, it concerns us that you felt the service did not live up to the high standards we strive to uphold. While we constantly aim to maintain our facilities to the best possible standard, we regret any impression that our rooms require maintenance. We also take great pride in our staff's professionalism and are disheartened to learn that you found their demeanor to be less than friendly. Concerning your loyalty status with Accor, we genuinely value our loyal guests and apologize for any oversight in acknowledging your Diamond status. Please be assured that we are committed to providing personalized service and an exceptional guest experience. We would be grateful for the opportunity to regain your trust. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Wencke Bolsius, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,347 reviews 9.7/10 Location
  • 1,336 reviews 6.7/10 Room
  • 1,306 reviews 8.6/10 Service
  • 17 reviews 8.7/10 WiFi
  • 500 reviews 6.7/10 Cleanliness
  • 456 reviews 6.8/10 Breakfast
  • 178 reviews 4.5/10 Amenities
  • 29 reviews 5.7/10 Bar

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