Novotel Toronto Vaughan 3 stars

Customer review rating (ALL Rating) 4.2/5 1,364 reviews

Novotel Toronto Vaughan - Image 1
Novotel Toronto Vaughan - Image 2
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200 Bass Pro Mills Drive, L4K 0B9 VAUGHAN, Canada

Description

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Our accommodation(s)

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 VAUGHAN
Canada

GPS:43.822082, -79.539375

Telephone
Fax +1 905-695-1750

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL TRIO

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,364 reviews

TripAdvisor Rating  4.0/5  630 reviews

Excellent location, clean quiet room.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Easy check in, good meal service in conference room. Clean quiet room

Dear Tom B., Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at Novotel Vaughan. Providing a comfortable and convenient experience is always our priority, and we're glad to know that you found our location excellent and your room clean and quiet. It's fantastic that your check-in process was smooth and that you were satisfied with our meal service in the conference room. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon! If you have any further comments or requests, feel free to reach out to us. Sincerely, Jeffy Mathew

Business stay with our company of sales

Customer review rating 4.0/5

Jacqueline S. Business - Confirmed reviews ALL

We had a meeting room for two days and I stayed one night. The food was amazing when we were having our meetings and service was fantastic. I would suggest the screens In The meeting rooms. It seemed very high. Also in our room the material over the desk tables was nice but not really functional, we couldn’t sit well at the tables for a long day of meetings. Couldn’t put your legs under very well and stretch out. Also feel the seats were uncomfortable after a few hours in the meetings. Exceptional service and snacks and food. Thank you. Hope we are there for our next sales meetings.

Dear Jackie S., Thank you so much for your valuable feedback regarding your recent stay and meetings at Novotel Vaughan. We're thrilled to hear that you enjoyed the exceptional service and delicious food during your time with us. Your satisfaction is our top priority, and we're delighted that we could contribute positively to your business stay. We appreciate your suggestions regarding the meeting room screens and the functionality of the desk tables. Your input is essential for us to continuously improve our facilities and ensure they meet the needs of our guests. We'll definitely look into adjusting the screen height and exploring options to enhance the comfort and functionality of our meeting room furniture. Regarding your experience with the additional hotel services, we're pleased to see your high ratings for both lunch and dinner. Your satisfaction with our culinary offerings is fantastic to hear. Your recommendations for breakfast and lunch in the meeting room are duly noted, and we'll strive to maintain and even exceed the quality of our offerings in those areas for your future visits. Once again, thank you for choosing Novotel Vaughan for your business stay, and we look forward to welcoming you back for your next sales meetings. If there's anything else you'd like to share or if you have any further suggestions, please don't hesitate to reach out. We're here to ensure your next stay is even more enjoyable. Sincerely, Jeffy Mathew

It was fine

Customer review rating 4.0/5

Amyn Business - Confirmed reviews ALL

Had an issue with the room smelling very musty. U fortunately the hotel could not do anything to switch rooms as they were fully booked. However they did someone to turn off the heating and deodorize the space

Dear Amyn K., Thank you for providing us with your feedback regarding your recent stay at Novotel Vaughan. We sincerely apologize for the inconvenience you experienced with the musty smell in your room. While we're glad our team was able to promptly address the issue by turning off the heating and deodorizing the space, we understand that this situation may have impacted your overall experience. Ensuring our guests have a comfortable and enjoyable stay is our utmost priority, and we take your feedback seriously. To address your suggestion for improvement, we will certainly explore the possibility of implementing a system to provide text or email confirmations to guests once their room is ready. This proactive communication will not only enhance convenience but also help manage expectations, ensuring a smoother check-in experience for our guests. Your feedback is invaluable to us as it guides us in continuously improving our services and facilities. We genuinely appreciate your input and thank you for bringing this matter to our attention. Should you have any further suggestions or if there's anything else we can do to make your future experiences with us even better, please don't hesitate to reach out. We value your patronage and look forward to welcoming you back to Novotel Vaughan in the future. Sincerely, Jeffy Mathew

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Brutal. Our hairdryer caught fire in our room when our daughter was drying her hair. No fire alarm went off , our room smelt like burning plastic and was smokey and nobody from the hotel asked us if we wanted to change our room that evening. They came and took out our hair dryer and left us a portable one. It was horrible trying to sleep with that smell and cloud of smoke. They credited us breakfast sorry that isn't compensation . And I would love to know why a fire alarm wouldnt go off

Dear Nikki F., I'm truly sorry to hear about the distressing experience you had during your stay with us. Safety is our top priority, and incidents like this are taken extremely seriously. I apologize for the inconvenience caused and the lack of immediate action taken to ensure your comfort and safety. Rest assured, I will personally address this matter with our team to investigate why the fire alarm did not go off and why appropriate measures were not taken promptly. Your feedback is crucial in helping us identify areas for improvement and prevent such incidents from occurring in the future. Regarding the compensation offered, I completely understand that breakfast credits may not adequately address the inconvenience and discomfort you experienced. We sincerely apologize for falling short of your expectations in this regard. Your satisfaction and safety are of the utmost importance to us. Please don't hesitate to reach out if there's anything else we can do to make amends or assist you further Sincerely, Jeffy Mathew

Quiet, nice stay for work meeting

Customer review rating 4.5/5

Nancy Business - Confirmed reviews ALL

was here for a two day meeting - check in was friendly and efficient, they even shredded my work material for me - thank you. room is large, though more lighting would be nice. good bathroom and comfy beds. hotel is quiet, food during meeting was beyond expectations. touch light switch next to bed was excellent. one towel had holes - but that's ok as there were other towels. was hoping to have had body lotion and containers for plastic bottle recycling. good desk and chairs and table. tv is slow to change channels. pillows are comfy. OH and very conveniently located across Vaughan mills mall - huge mall - within a 10 minute walk. very quiet and empty area

Dear Nancy E., Thank you for sharing your detailed feedback on your recent stay at Novotel Vaughan. We're delighted to hear that your check-in experience was friendly and efficient, and that you found our team helpful in shredding your work materials. It's great to know that you enjoyed the spacious room, comfortable beds, and good bathroom facilities. We appreciate your suggestions for improvement regarding lighting, body lotion availability, and plastic bottle recycling containers. Your comments about the excellent food during your meeting and the convenience of our location near Vaughan Mills mall are also wonderful to hear. We apologize for the inconvenience caused by the slow TV channel changing and the presence of a towel with holes. Your feedback regarding cleanliness is noted, and we'll continue to ensure that our facilities meet the highest standards. We're especially grateful for your recognition of our team member who assisted you during your check-in. Although you didn't catch his name, we'll make sure to pass along your compliments to him. In terms of sustainable development initiatives, we understand your desire for improved recycling options in the room. Your input is valuable, and we'll explore ways to enhance our efforts in this area. Once again, thank you for choosing Novotel Vaughan for your work meeting. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can assist you with, please don't hesitate to reach out. Sincerely, Jeffy Mathew

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Other web-users rate our hotel

  • 319 reviews 9.5/10 Location
  • 796 reviews 6.7/10 Room
  • 748 reviews 8.2/10 Service
  • 14 reviews 3.8/10 WiFi
  • 409 reviews 7.9/10 Cleanliness
  • 252 reviews 8/10 Food
  • 146 reviews 6.2/10 Breakfast
  • 136 reviews 8.2/10 Vibe

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