Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.7/5 1,363 reviews

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Jl Gajah Mada No 188, Jakarta Barat, 11120 JAKARTA, Indonesia

Description

Hotel extras

  • 15 minutes away to Central Business District

  • Heritage building as a popular spot

  • A 30-minute drive to Soekarno-Hatta International Airport

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Kemayoran,Ancol

  • 12 minutes away to very popular Mangga Dua Shopping Center

Our accommodation(s)

Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

GPS:-6.147345, 106.815573

Telephone
Fax +62 21 29365555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

Entertain your palate with Novotel. Discover the thrilling simplicity of flavorful contemporary cuisine. Inventive yet well-balanced dishes for wholly delightful meals to enjoy at the hotel restaurant or in the privacy of your room

Your meetings and events

Room descriptions and layouts

7 

meeting rooms

From 1 to 600 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,363 reviews

TripAdvisor Rating  4.5/5  3,592 reviews

Bad condition and not friendly staff

Customer review rating 2.0/5

Robert V. B. Families - Confirmed reviews ALL

The experience is not what you expect of a brand like Novotel. I visit many Accorr group facilities each year but this hotel fits in the category Ibis or lower. It starts upon arrival, people at the door do not collect your bags and the reception is not really friendly. The hotel looks run-down, and not cozy at all. In principle the rooms are quite big. Breakfast is so-so. I still can not believe why the French group Accorr cannot provide good croissants and serves 'Blue Band' butter, which is no butter but just an awful margarine.

Great Location, Poor Service

Customer review rating 3.0/5

D D. Families - Confirmed reviews ALL

Title: Mixed Feelings About My Stay at Novotel Gajah Mada Jakarta I recently stayed at the Novotel Gajah Mada in Jakarta, and I have mixed feelings about my experience. The hotel boasts a prime location which indeed made my stay more convenient, but there were several aspects that fell short of my expectations. Firstly, the service was underwhelming. The staff's responsiveness and attention to detail did not meet the standards I anticipated for a hotel of Novotel's reputation. A specific instance that left me disappointed was the housekeeping service. Despite my request for a bedsheet change, it was overlooked, raising concerns about the overall attentiveness and efficiency of the housekeeping staff. The breakfast offered was just mediocre. While I understand that catering to a wide range of tastes can be challenging, the variety and quality of food did not live up to the standard I've come to expect from a hotel breakfast buffet. It was, in a word, unremarkable. Another aspect that added a layer of inconvenience to my stay was the complicated parking situation. Navigating the parking arrangements was more challenging than anticipated, which, in my opinion, could be streamlined for a smoother guest experience. One of the reasons I chose Novotel Gajah Mada was its promising location, and on that front, it did not disappoint. The hotel's location is indeed its saving grace, offering easy access to various points of interest in Jakarta. This convenience was a significant factor that enhanced my stay. However, I was particularly let down by the inclusive packages that were advertised in conjunction with Mothercare. The offerings and benefits were not as described on the hotel's website, which was misleading and resulted in unmet expectations. In conclusion, while the advantageous location of Novotel Gajah Mada in Jakarta provided a solid base for my visit, the overall service, housekeeping, breakfast quality, parking arrangement, and discrepancy in advertised packages left much to be desired. I hope the hotel takes this feedback into consideration and makes the necessary improvements to elevate the guest experience to the high standard Novotel is known for.

Disappointing Stay for Platinum Member: Lackluster Service and Parking Woes at Novotel Gajah Mada

Customer review rating 2.0/5

Andrey Solo - Confirmed reviews ALL

The stay at this hotel was highly disappointing. Despite being a platinum member of the Accor Group, I did not receive the expected treatment. Tier amenities were lacking, and there was no communication regarding this issue. Additionally, obtaining technical assistance for fixing the smart TV internet connection took nearly an hour and required two calls to reception. Furthermore, the parking experience was extremely poor. Despite the hotel's awareness of insufficient parking, there were no attendants to direct guests to alternative spaces when the hotel parking was full. I had to navigate parking on my own, spending nearly 30 minutes circling the hotel complex and eventually parking in a distant building. I urge the hotel to improve its service, particularly in communication with top-tier members and providing expedited technical support. I'm not demanding excessive service, but if you're unable to provide what's entitled to my tier membership, at the very least, you should inform me. Additionally, dedicated parking attendants are necessary to ensure a more comfortable and enjoyable stay for guests.

Staycation

TripAdvisor rating 5.0/5

listiara TripAdvisor review

Terima kasih novotel gajah mada to taking care my family during staycation, room tidy, clean. Love the interior. Staff was friendly and helpful, special thanks to Dira and pak erik, handle check in by grace also fast and smooth. Location great for family we love it

Bapak / Ibu Listiara yang terhormat, Sebelumnya, terima kasih banyak atas kepercayaan dan kesetiaan Anda terhadap Novotel Jakarta Gajah Mada Terima kasih telah meluangkan waktu untuk berbagi ulasan Anda dengan kami. Kami telah membagi pengalaman Anda kepada tim dan menekankan pentingnya memberikan tingkat layanan yang tulus dan proaktif yang identik dengan keramahan khas Novotel Jakarta Gajah Mada. Terima kasih juga kami sampaikan atas penilaian positif Anda mengenai kamar, interior hotel, serta pelayanan dan keramahanan para staf kami dan serta lokasi yang strategis. Dalam hal ini, akan kami sampaikan secara pribadi kepada Chandira, Grace dan Frederick. Kami sangat berharap bahwa anda dapat mengunjungi kami kembali di lain kesempatan. Jika kami dapat membantu dengan pengaturan apa pun sebelum kunjungan Anda di masa mendatang, silakan hubungi kami secara langsung. Salam hormat, Christiaan JONES General Manager

Not my favorite. But maybe could be better ?

TripAdvisor rating 1.0/5

Triplederby Business - TripAdvisor review

Hotel needs alot of improvement. Management is very bad. Never answer calls and the room service is very slow. Check in time takes longer. Not to mention the Room is very dark and is in a bad condition too. I checked in at 11pm. Air conditioning was leaking from the ceiling and the sound was waking me up at 1am. I didn’t bother to change the room as it was very late. Turn off the AC and the i was asleep with no AC the whole night. Luckily i only stayed for a night. No soundproof. It was tiring night.

Dear Mr/Ms. Triplederby, Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience related with our Room short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

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Other web-users rate our hotel

  • 272 reviews 7.9/10 Location
  • 846 reviews 7/10 Room
  • 937 reviews 8.4/10 Service
  • 49 reviews 6.6/10 WiFi
  • 460 reviews 7/10 Cleanliness
  • 300 reviews 6.3/10 Amenities
  • 267 reviews 6.4/10 Breakfast

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