Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 956 reviews

Mercure Nottingham City Centre George Hotel - Image 1
Mercure Nottingham City Centre George Hotel - Image 2
Mercure Nottingham City Centre George Hotel - Image 3
Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone
Fax +44 115 958 1335

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 100 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  956 reviews

TripAdvisor Rating  4.0/5  1,927 reviews

Certificate of excellence 2023

Poor value, loud.

TripAdvisor rating 1.0/5

Stephanie C TripAdvisor review

We stayed at this hotel in one of the suites on the top floor. The suite was spacious and adequately appointed. The location of the hotel is central and all parts of the city are easily accessible. This for the positive - on the not so positive, the WIFI in the room had to be reconnected up to 10 times a day to keep coverage, the adjacent suites were very loud as younger guests seem to book them on week-ends for just one (party) night, the street below was also very loud - and the pubs nearby close late. The top floor is serviced by one elevator only, and that elevator broke down. The room key got demagnetized daily - we took the stairs back to the reception who offered nothing in way of apology and we had to climb the stairs back up. Breakfast is mediocre and staff inattentive. Good party night hotel if you are young and need a place to crash. If not, find another place.

Dear guest, Thank you so much for your review. May I firstly apologise for the issue experienced with the lift which was unforseen. I am sincerely very sorry should you have felt our team were not apologetic enough with regards to this and also for having to have your key re cut due to it deactivating. This can happen when placed near a mobile phone or other cards. I further apologise for any inconsideration other guests had when in the hotel by way of causing noise and creating a disturbance. If any disturbance is reported, we will always investigate and ask any guest to quieten down. I am sorry we did not get this opportunity. I appreciate your comments about breakfast. I will share this feedback with the team to see where we have failed to impress and make any necessary improvements to our offering and service levels. Your feedback is well received and we will use it in the best possible way to reflect and make improvements. We thank you for having chosen to stay with us on this occasion. Kindest regards Chris Butler General Manager

One of my worst experiences in a hotel

Customer review rating 0.5/5

Eva Business - Confirmed reviews ALL

I am appalled by the condition of the hotel. At first, I was very disappointed to see the situation of the hotel which was covered by scaffolds. It would have been nice to find that info on your website. We were assigned room 407 which was dirty (mouldy windows, dusty) The beds were the most uncomfortable beds me and my colleague have ever slept in and she ended up sleeping on the floor. Breakfast wasn't good either Coffee machine was broken se we could not have a Cappuccino...had to do with filter coffee....The dried fruits I put in my yoghurt was stale and tasted of cupboard. Luckily it was only one night but I definitely will not be staying at the Mercure Hotel ever again when visiting Nottingham again for work.

Good morning Eva, Thank you for your email. May I firstly apologise for the disappointment felt by both your colleague and yourself. I am so sorry to hear this was the experience you had. I am sincerely very grateful for you having not experienced us at our usual very best and for the inconvenience and disappointment this caused you. Following our guests checking out today, I will inspect this room with my head housekeeper and also my maintenance manager. I will use your feedback during this inspection to identify any and all issues found within this room. I further apologise for the issues not having been identified prior to your arrival, thus preventing such a disappointing experience. With regards to the scaffolding, we did indeed have this upon our website. It seems that it has been removed prematurely at some point last week. Our scaffolding is coming down in approximately 10 days’ time so I do apologise that this information has been removed from our website prior to it actually coming down. It has been on our website since November last year. I thank you for bringing this to my attention. While I have not received any similar feedback with regards to our breakfast offering, I thank you for your feedback and will certainly share this with the team to look to see and identify any possible issue. I am aware the coffee machine was out of service limited our coffee to a filter coffee only. I am sorry for not being able to provide a coffee to your preference. Due to the disappointment felt I will certainly have the amount of £89.76 refunded. This will go back to the card which was used to pay, a Mastercard ending 8298. This refund will be completed within the next 72 hours, but may take a few working days longer, depending on the speed your back acknowledges the refunded having been completed. I do thank you for your feedback. I will certainly use it in the best possible in my ongoing efforts to make improvements to both our product and service standards. I apologise once more for the issues experienced and for your disappointment along with your colleagues. Your feedback is very well received Eva and I thank you for taking the time to share it with me. Kindest regards Chris Butler General Manager

Excellent choice

Customer review rating 5.0/5

Alex B. Friends - Confirmed reviews ALL

Friendly staff, great location, and very accommodating (we were a large stag group). Would recommend and would stay again for sure.

Dear Alex, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. I do however wish to apologise for any housekeeping issues you found in the bedroom or bathroom. I thank you for bringing this to my attention. I will certainly share this feedback with the team and have the necessary improvements made. If you have a moment Alex we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Alex for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Fab location, clean.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Lovely hotel. Had a problem with toilet flush and we were moved immediately to another room. Fab location and clean

Dear Andra, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. I do however wish to apologise for the issue experienced in the first rooms, but pleased to hear our team were able to quickly assist with providing you with an alternative room. I do also apologise for any inconvenience caused to you. If you have a moment Andra we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Andra for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Disappointed

Customer review rating 2.5/5

Alison H. Families - Confirmed reviews ALL

We arrived and the hotel was covered in scaffolding and looked unwelcoming. Check in was brief, no information given regarding eating, facilities etc. We stepped into our room and were instantly disappointed. A privilege room it was not. High windows, no view, carpets not very clean, dirty curtains, teaspoons behind desk from previous guests, very noisy music late into the evening, shower over the bath, wonky tap and plug, a trickle of water from the shower, and a very wiry, black hair on two of the towels. We didn’t eat in the hotel at all but had a drink in the bar. Our barman was Vineyard who was the best thing about our stay. We have stayed in many Mercure hotels and this has extremely disappointing.

Dear Alison, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will share your feedback with our team, especially the department heads so we can see where we need to do better. I once again do apologise. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Should we have the pleasure of being able to welcome you back, please do contact me directly. It would be my pleasure to be able to personally assist in your reservation making process. I would ensure the very best rate is provided and also a complimentary upgrade to the best room available at the time of you contacting me. I sincerely hope we can welcome you back in the future so you can experience us at our usual very best. Kindest regards Chris Butler General Manager

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Other web-users rate our hotel

  • 1,167 reviews 9.1/10 Location
  • 1,743 reviews 4.8/10 Room
  • 1,192 reviews 8.8/10 Service
  • 13 reviews 5.4/10 WiFi
  • 1,031 reviews 3.7/10 Comfort
  • 579 reviews 3.4/10 Cleanliness
  • 450 reviews 8.5/10 Breakfast
  • 450 reviews 4.2/10 Amenities

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