Mercure Paris Velizy Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 1,456 reviews

Mercure Paris Velizy Hotel - Image 1
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Description

Hotel extras

  • Certified ALLSAFE

  • Just outside Paris and Versailles

  • Heated indoor pool and sunny terrace

  • Opposite Westfield Vélizy 2 shopping centre - 180 shops open 7 days a week

  • 875 yards from the T6 tram for Paris and direct bus to the Palace of Versailles by the hotel.

Our accommodation(s)

Hotel location

Mercure Paris Velizy Hotel

22 Avenue de l Europe
78140 VELIZY VILLACOUBLAY
France

GPS:48.778812, 2.21573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT M22

Our restaurant, M22, offers simple, tasty cuisine with cosmopolitan influences.

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,456 reviews

TripAdvisor Rating  4.0/5  846 reviews

Very average

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Used to be one of my preferred hotels in the area. No longer the case. Quite run down in the last few years. On this occasion there appeared to a minor water leak in the bathroom.

Dear valued guest, Thank you for taking the time to share your recent experience at our hotel. I am truly sorry to read that your stay did not meet your usual expectations. I regret to hear that the hotel seems to have deteriorated in your eyes, and that you encountered a problem with a water leak in your bathroom. I want to assure you that we do regularly maintain our facilities, and unexpected problems such as this are certainly not the norm. I would like to have the opportunity to learn more about your stay, and hopefully restore your faith in our hotel. I am available to discuss this further at your earliest convenience. Thank you once again for your feedback - it truly helps us improve. Best regards,

located within a building site

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

A few unfortunate experiences in this hotel. The first being the fact that it is currently in a big, messy building site. Secondly, many rooms still remain unrenovated, such as the one I stayed in. Thirdly, breakfast with a limited selection, and not replenished regularly enough. Forthly, sometimes it is complex to find a place to park, and in the lower level, the roof is leaking and the spaces are small, even for a small european-size car!

Dear Guest, Thank you for taking the time to share your feedback. We deeply regret that your experience did not match your expectations and we apologize for any inconvenience you encountered during your stay. Currently, we are amidst renovations striving to improve our services and facilities. This is, unfortunately, causing some disruptions. For this, we are genuinely sorry. We assure you that the completion of the renovation works are aimed at providing better comfort for our valued guests like yourself. Regarding your point about breakfast and the parking issues, your comments have been noted and shared with the appropriate team for necessary improvements. We do aim to provide a variety of food options and a comfortable stay, and clearly, we missed meeting those expectations in your case. If your travels bring you back to our area, we would be honored to have you stay with us again so we may better deliver on the guest experience you deserve. Sincerely,

Bad experience

Customer review rating 0.5/5

Rene Business - Confirmed reviews ALL

Freezing restaurant. Steak was tough and not edible Duck was cold, not cooked, reheated in microwave and tough afterward White wine was late and had to ask 3 times Bottle of red wine was spilled on colleague, nothing was done and had to ask for manager One plate was badly chipped Meal was offered free of charge and 3 glasses of wine Presented with a bill of 181€ Was extremely surprised as meal was offered, then told it was only the main course we had to pay for the rest of the food and drink! We discussed with the manager but no satisfactory agreement was reached!!! One phrase by the manager “What do you want me to do, I haven’t good all night” Was shocking and rude! The room 614 had hairs on the pillow cases and the wallpaper was peeling. The exterior was in bad repair and dirty, the parking was disrupted by road works So in general extremely dissatisfied!!

Subject: Our Sincere Apologies for Your Recent Experience Dear Customer, I am deeply sorry to hear about the negative experiences you had with us. It is our aim to provide the highest quality service and I am truly regretful that we failed to meet these expectations. Your feedback regarding the quality of food and the poor service you encountered is highly alarming and this is not the standard we set for our establishment. I assure you we take your concerns seriously and this is currently being investigated. We will be taking strict measures against any faults in our service. Moreover, I want to apologize for the unacceptable state of room 614 and the surrounding areas. It's clear that we overlooked several important aspects and I promise that immediate action will be taken to rectify the issues you have pointed out. The behavior of our manager does not in any way reflect our values and the level of respect that we believe every customer deserves. I am sincerely sorry for the rudeness displayed to you and guarantee that this matter will be addressed appropriately. Please accept our deepest apologies and reach out to me directly at ja… so we can further discuss the ways we can rectify your experience. This is not indicative of our usually high standard of operations and I would like to extend the invitation for you to return, so that we can provide the kind of service that you expect. Thank you for bringing this to our attention. Your feedback helps us improve and we are thankful for this opportunity. Best regards, Jayce Dumont Front Desk Manager

old dirty feeling

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

price range does not match offer. should be 3 star. old room full of stains. whole hotel feels dirty and old. weird that deposit is actually withdrrawn and not just prre-authorized

Dear Guest, Thank you for taking the time to share your valuable feedback. I am very sorry to hear that your stay at our hotel did not meet your expectations. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of our goals. Please accept our sincere apologies for the inconveniences you experienced. The cleanliness and maintenance of our rooms has always been a priority, and it is unacceptable that you were given a room that did not meet our usual high standards. Immediate actions will be taken to address this issue. Furthermore, regarding the deposit, it is a standard hotel procedure to secure any potential incidental charges. However, we understand your dissatisfaction and will definitely review our procedures to avoid such confusion in the future. Again, we deeply apologize for the issues you faced. We hope to have another opportunity to serve you better in the future. Best Regards,

Excellent

TripAdvisor rating 5.0/5

Nafisa Y Families - TripAdvisor review

Excellent experience we were greeted by a lovely man Owais Goub. Who greeted us with great customer service. He made us feel very welcomed and relaxed. Will definitely visit again.It was very nice to be next to a big shopping mall with lots of nice places to eat. It was a big bonus knowing we also had a lovely heated pool in the pool. The kids loved it.

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Other web-users rate our hotel

  • 455 reviews 7.8/10 Location
  • 1,408 reviews 5.2/10 Room
  • 1,073 reviews 6.5/10 Service
  • 31 reviews 5.1/10 WiFi
  • 571 reviews 8.1/10 Breakfast
  • 517 reviews 3.1/10 Cleanliness
  • 418 reviews 3.7/10 Vibe
  • 393 reviews 4.1/10 Food

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