Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 4,526 reviews

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Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea view

  • Culinary delights bound to tempt the appetite & tease the palate

Our accommodation(s)

Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 320 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,526 reviews

TripAdvisor Rating  4.5/5  6,726 reviews

Certificate of excellence 2023

Nice getaway

TripAdvisor rating 5.0/5

Wei-Hsuan W Families - TripAdvisor review

Eidil is very welcoming with a big smile. He informed us that the club Sandwich has fries on the side so no need to order separately and be careful with bird and peacocks 😆 which is very nice of him. We have pleasant experience here. Will recommend.

Sunday Brunch Perfection

TripAdvisor rating 5.0/5

Alex W TripAdvisor review

We had a large group of 50 for Sunday brunch and were looked after by Michelle Cath. 5* service and great fun. The food and alcohol package was good value.

Bonjour ADHW, Thank you for sharing your Sunday brunch experience at Sofitel Singapore Sentosa Resort & Spa. Your feedback is greatly appreciated. Our Ambassadors are dedicated to providing Magnifique service, ensuring that every guest feels welcomed and well taken care of. We look forward to welcoming you back for more memorable experiences. Warm regards, Benny Wong Rooms Division Manager

Chilled afternoon. Good food and relaxing pool

TripAdvisor rating 5.0/5

Miz33t Friends getaway - TripAdvisor review

Amazing vibe pool and food and service. Thank you @Michelle. We have champagne brunch there recently for a bday. The seafood was amazing and the service was lovely. Chilling by the pool after was a lovely ending to the day. Best to go and book a staycation to relax and unwind

Great wedding venue

TripAdvisor rating 5.0/5

Paradise46345589893 TripAdvisor review

My wedding ran very smoothly and it was thanks to JAYDEN and THOMAS for being exceptionally helpful and great service oriented mindset. Room was comfortable and it was a very enjoyable stay.

Bonjour Paradise46345589893, Thank you for choosing Sofitel Singapore Sentosa Resort & Spa for your special day. We are delighted to hear that your wedding ran smoothly and our Ambassadors contributed to making your experience exceptional. At Sofitel, we strive to create unforgettable moments for our guests. Your feedback is greatly appreciated. We look forward to welcoming you back for more memorable experiences in the future. Warm regards, Benny Wong Rooms Division Manager

Clean rooms and that’s about it

TripAdvisor rating 3.0/5

someoneintown Families - TripAdvisor review

I’m still in the luxury room right now. It’s 10.49pm and there is NO ONE at the concierge desk to pick up the phone. I have been ringing the past 15 minutes. If there is any danger or problem with the customer, I think we will all be dead by now. The phone is also constantly engaged and not able to get through. This is terrible service for a place like this. Our check in was also delayed an hour. The room is clean but very worn out. The furnitures look old and needs some upkeeping. The corridors of the rooms are very dirty with leaves and animal poop randomly. Be careful when you walk. And there are many mosquitoes. Spray your repellent!

Dear someoneintown, Thank you for bringing your concerns to our attention. We sincerely apologise for the inconvenience you've experienced with an unanswered call. Your safety and comfort are our top priorities, and we take your feedback seriously. What had happened in your case is not typical of Sofitel's level of customer service and quality standard. We would appreciate the opportunity to address your concerns promptly. Could you kindly get in touch with us at +65 9027 6280 or benny.wong@sofitel.com. Our team is committed to ensuring that your stay with us is comfortable and enjoyable, and we appreciate the opportunity to make things right. We apologise once again for the inconvenience and look forward to resolving these matters for you. Warm regards, Benny Wong Rooms Division Manager

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Other web-users rate our hotel

  • 842 reviews 8.3/10 Location
  • 2,279 reviews 6.6/10 Room
  • 2,875 reviews 7.2/10 Service
  • 31 reviews 6.7/10 WiFi
  • 1,083 reviews 6.8/10 Food
  • 992 reviews 7.2/10 Vibe
  • 760 reviews 5.2/10 Cleanliness
  • 619 reviews 7.8/10 Breakfast

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