Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 432 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Our accommodation(s)

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
UB3 1LP LONDON
United Kingdom

GPS:51.494497, -0.430612

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BORDERS RESTAURANT

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 180 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  432 reviews

TripAdvisor Rating  3.5/5  1,659 reviews

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

There was a problem in the bathroom with dirty water in the sink. Reception tried to free the plug but was unsucessful. I changed rooms, with help, and all was well. I feel though, that had the room been checked by housekeeping this problem shouldn't had happened. Everything else was fine.

Thank you for your feedback following your recent stay at the Mercure London Heathrow Hotel. We appreciate you taking the time to share your complete experience with us. We take all feedback seriously and will use your comments as an opportunity to review and improve our services accordingly. We hope that you can give us another chance in the future so that we can restore your faith in us. Please do not hesitate to contact us should you have any further queries or require further assistance. Kind regards , Mercure London Heathrow Team

Great stay

TripAdvisor rating 5.0/5

Matt G TripAdvisor review

Amin and Saurabh were great during my check in experience at the hotel great reception staff hotel offers 24/7 shop for all essentials including beers and other drinks overall great stay recommended 10/10 close to airport provides shuttle service

Awful

Customer review rating 0.5/5

C Families - Confirmed reviews ALL

It was awful we had our 2 very young children with us, the room stunk of cigarette smoke! Net curtain hanging off the window, carpet looked filthy and was coming up at the edges. When we put the AC on it made the room smell worse! Never ever again for the price we paid.

Thank you for your feedback following your recent stay at the Mercure London Heathrow Hotel. We appreciate you taking the time to share your complete experience with us. We take all feedback seriously and will use your comments as an opportunity to review and improve our services accordingly. We hope that you can give us another chance in the future so that we can restore your faith in us. Please do not hesitate to contact us should you have any further queries or require further assistance. Kind regards , Mercure London Heathrow Team

The hotel is a 3 start hotel at best. The staff were friendly but to be branded a Mercure hotel is bad for Mecure/Accor

Customer review rating 3.0/5

Paul B. Business - Confirmed reviews ALL

It was comfortable, a 3 star level hotel. It was not a s good as every other Mecure Hotel I have stayed at. I would never stay there again.

Thank you for your feedback following your recent stay at the Mercure London Heathrow Hotel. We appreciate you taking the time to share your complete experience with us. We take all feedback seriously and will use your comments as an opportunity to review and improve our services accordingly. We hope that you can give us another chance in the future so that we can restore your faith in us. Please do not hesitate to contact us should you have any further queries or require further assistance. Kind regards , Mercure London Heathrow Team

Great location

Customer review rating 4.0/5

Carl H. Friends - Confirmed reviews ALL

Great location for travelling to The Rugby at twickenham clean and tidy and good breakfast

Thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Mercure Team

In partnership with TripAdvisor

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