The Park Lane Hong Kong - A Pullman Hotel

Customer review rating (ALL Rating) 4.3/5 4,068 reviews

The Park Lane Hong Kong - A Pullman Hotel - Image 1
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Description

Hotel extras

  • Free WIFI

  • Rebranded in 2015, undergoing refurbishment and upgrade since then.

  • New Executive Rooms and Lounge with free breakfast and discounts

  • Rooftop bar with panoramic view of Victoria Harbour and Park

  • In city centre, 2-minutes from closest metro and bus stops

Our accommodation(s)

Hotel location

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road, Causeway Bay
HONG KONG
Hong Kong SAR, China

GPS:22.281154, 114.186267

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

22 

meeting rooms

From 1 to 400 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,068 reviews

TripAdvisor Rating  4.5/5  3,235 reviews

Certificate of excellence 2023

Without Peer in Causeway Bay. Outstanding Check-In Experience.

TripAdvisor rating 5.0/5

Jonathan C TripAdvisor review

Context: Better half and I. 20th Floor Room. 3 Nights. My better half is Accor Platinum, so she made the booking: that gave us lounge (and other) benefits. We have stayed here several times before. We lived in Hong Kong for 15 years, before leaving in the mid 90’s. While it’s moved on, it’s a town we know. I believe this is the best located Causeway Bay 5* Hotel. But what sets it apart from The Regal & other competitors is the customer focus of the Park Lane’s staff (we’ve stayed in The Regal and Excelsior, before it was demolished). Room is functional, housekeeping is tops. A couple of staff I’d like to recognise (the key reason I give The Park Lane 5* is the calibre of their people): + At check-in, Florance was outstanding. This wonderful young lady recognised our mobility issues and patiently explained the available room types and advantages of each. She also clearly outlined the benefits of my beloved’s Platinum Status (too often today reception staff say “here’s your voucher” and that’s it). Florance truly cared and made my wife feel truly valued. Florence’s hospitality-skills drives my wife to be even more loyal to the brand. + Julius, Neo & their colleagues in the 26th Floor Executive Lounge. I never met the Chef but he/she also deserves a mention. Breakfast spread may be not be the greatest but focus is on quality rather than quantity. And the view is great. Evenings were always relaxed: informal but quality service & quality canapés.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Appreciated the recognition given to my accor Platinum status (late check out/great service in the lounge/very good breakfast). Took one mark out of score (to 9 out of 10) given an issue with baby cot which was too high and required a couple of attempts to rectify.

Customer review rating 4.0/5

Edna Business - Confirmed reviews ALL

Very attentive and speedy services to our room requests such as toilet needs and extra blanket

A great team

Customer review rating 4.5/5

Thomas Business - Confirmed reviews ALL

Hotel dated and rooms could need a refurbishment. The location opposite the park is great, though. However, it's the Pullman team that really made all the difference. The service provided by Sandy, Bonnie, Neo, Michelle, Julia, Jack, Joey, Julius, and Rachel at the Executive Lounge was superb which made this stay one of the best of any Accor hotel I have stayed over the past years.

It was a great stay at a fantastic location.

Customer review rating 4.5/5

Pyt Families - Confirmed reviews ALL

Staff were great, friendly and very helpful. I enjoyed my stay at the Pullman.

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Other web-users rate our hotel

  • 2,893 reviews 9.8/10 Location
  • 3,218 reviews 6.9/10 Room
  • 3,200 reviews 8/10 Service
  • 39 reviews 7.6/10 WiFi
  • 1,097 reviews 6.4/10 Amenities
  • 1,034 reviews 7.5/10 Cleanliness
  • 485 reviews 6.6/10 Value
  • 464 reviews 6.6/10 Breakfast

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