Fairmont Le Manoir Richelieu 5 stars

Customer review rating (ALL Rating) 4.6/5 7,855 reviews

Fairmont Le Manoir Richelieu - Image 1
Fairmont Le Manoir Richelieu - Image 2
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181 rue Richelieu, G5A 1X7 CHARLEVOIX, Canada

Description

Hotel extras

  • Labeled ALLSAFE

  • A nature retreat, only one hour thirty minutes from Quebec City

  • A historic French castle overlooking the St Lawrence River in the Charlevoix countryside

  • Next door to the Charlevoix Casino, for games and entertainment

  • A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more

Our accommodation(s)

Hotel location

Fairmont Le Manoir Richelieu

181 rue Richelieu
G5A 1X7 CHARLEVOIX
Canada

GPS:47.623469, -70.14308

Telephone
Fax +1 418-665-7736

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

14 

meeting rooms

From 1 to 1,050 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  7,855 reviews

TripAdvisor Rating  4.0/5  3,953 reviews

Great stay, everything good except for room size.

TripAdvisor rating 4.0/5

Moskalewski K TripAdvisor review

Great trip. Loved pool. We like relaxing in the room. This trip is the only time we didn’t like something. The room felt like it was the same size a closet.

Customer review rating 4.5/5

Micheline G. Couples - Confirmed reviews ALL

Confort

Madame G., Nous vous remercions pour vos commentaires suite à votre séjour au Fairmont Le Manoir Richelieu. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Sébastien Issa Directeur Relation Clientèle Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… Se… Sébastien Issa Directeur Expérience Client se… Fairmont Manoir Richelieu

Gorgeous property located 2 hours from Quebec City.

Customer review rating 2.0/5

Laurie K. Friends - Confirmed reviews ALL

We were greeted by a fantastic bellman and valet which gave us the impression that we had chosen the perfect place for our getaway. However, from there it all went down hill. The front desk gals were anything but pleasant, it was as if we were bothering them when we were the only ones there. They did not direct us to the elevators nor did they welcome us to the property. We arrived in our room which was completely run down, no handles on the windows, a burn in the seat, the towel rack falling off. The amenities were divine though. We wanted a drink brought to our room, the phone did not work. We then went to the spa for our treatments. There we were not shown the spa, no idea where the bathroom nor change rooms were. This is supposedly a 5* spa, I would give it a 2* at best. The massage therapist was the worst therapist I have ever had. We went to the pool after. The outdoor pools were fantastic !! The highlight of our trip. The steam room never got steamy at all and was not tended to. We could not order a drink even though there was a drink fridge there. We had to order room service, why you ask, because the pool guy was too young to serve drinks. That evening we went back to the front desk. We were then treated fabulously ! What a difference, this lady could not have been nicer ! The weekend brunch is superb with the best wait staff! Of course confusion when the bill came as the breakfast was included in our stay and there was no note to this on our room. With a few tweeks this could be the level of the Fairmont that I am accustomed to. However the last manager let it run down and no one has been in to fix the issues.

Dear Laurie K., Thank you for taking the time to tell us about your experience at the Fairmont Le Manoir Richelieu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrien Demol Guest Experience Supervisor Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…

Bad stay

Customer review rating 1.5/5

Carla Families - Confirmed reviews ALL

First, after traveling 6 1/2 h, when checking in, My time was frustrating & wasted because I was not advised in advance that I need a casino member for each room even though, The system let me book it with the special promotion price. I organized a trip for the whole family & extend family. Now, I need to get them evolved because they are also casino member. And during all our stay, we were given the run around. Took 4 hours to get slippers. Was told about a great look out near a church in la malbaie, was such a waste of our time. So much traffic and so dangerous with children. Then, wanted to enjoy a fire and marshmallows with my children around 7:15pm. Such a waste of our time and energy again. The fire wasn't lite before 8:15pm. I have a child with autism and this wasn't a reasonnable wait. It was literally the worst service I ever had at a hotel.

Dear Carl J. G., Thank you for taking the time to tell us about your experience at the Fairmont Le Manoir Richelieu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrien Demol Guest Experience Supervisor Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…

It's a Fairmont!!

Customer review rating 4.0/5

Andrew J. (. Business - Confirmed reviews ALL

Had a pretty good stay at one of my favourite brands of hotels. The dining staff and food and wine selections were amazing. The two gals entertaining in the lounge were great as well and very personable. Bartender made FAB whiskey sours. Only real blemish was requesting my room be made up and coming back to nothing done. oh well... not typical fairmont but... oh well... i've made my own bed before.. ha

Dear Andrew J., We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Supervisor Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…

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Other web-users rate our hotel

  • 981 reviews 8.6/10 Location
  • 1,760 reviews 6.6/10 Room
  • 2,240 reviews 8.6/10 Service
  • 35 reviews 4.6/10 WiFi
  • 574 reviews 5.2/10 Comfort
  • 409 reviews 7.9/10 Pool
  • 408 reviews 7/10 Cleanliness
  • 396 reviews 3.9/10 Value

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