Fairmont Kea Lani - Maui 5 stars

Customer review rating (ALL Rating) 4.7/5 1,200 reviews

Fairmont Kea Lani - Maui - Image 1
Fairmont Kea Lani - Maui - Image 2
Fairmont Kea Lani - Maui - Image 3
Fairmont Kea Lani - Maui - Image 4
4100 Wailea Alanui Drive, 96753 MAUI, United States

Description

Hotel extras

  • Three pools, including an exclusive adults-only option.

  • Expansive suites with private lanais and luxury villas mere steps from the beach.

  • Renowned restaurant, Ko serving fine Hawaiian cuisine.

  • Experience Hawaiian culture at Hale Kukuna, Fairmont Kea Lani's unique cultural center.

  • Elevate wellness with our fitness and Willow Stream Spa for a healthier lifestyle.

Our accommodation(s)

Hotel location

Fairmont Kea Lani - Maui

4100 Wailea Alanui Drive
96753 MAUI
United States

GPS:20.675896, -156.440422

Telephone
Fax +1 808-875-1200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 750 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,200 reviews

TripAdvisor Rating  4.5/5  6,149 reviews

Certificate of excellence 2023

New Favorite Hotel in Wailea

TripAdvisor rating 5.0/5

Happiness5020 Families - TripAdvisor review

This hotel is incredible! They went above and beyond to make sure that we had an amazing experience. It’s the simple things that mean so much.. Like when I said I was chilly and the staff at the sushi bar handed me a shawl to keep me warm… or when the turndown service team neatly folded my pajamas and laid them across the bed. Every person I encountered was top notch and the service was impeccable! Thanks for a wonderful stay!

obscene cost cutting measures in a property showing its age

TripAdvisor rating 3.0/5

SK1212000 Couples - TripAdvisor review

i find this truly appalling- a high end fairmont resort in maui charging nearly a thousand bucks a night for a room but at 10 pm you literally have ZERO options to get a beverage of any sort in this hotel. you literally can’t even get a sparkling water or a coke anywhere in the hotel! room service closed, restaurants closed, retail outlets closed, not even a vending machine anywhere in the hotel!! are you kidding me??

Great place to stay!

Customer review rating 5.0/5

Klg1985 Families - Confirmed reviews ALL

This was our first time to this Fairmont and it did not disappoint. The accommodations, staff and food were all amazing.

Aloha, Thank you for choosing Fairmont Kea Lani for your recent family vacation and for sharing your wonderful experience with us! We are delighted to hear that your first visit to our resort was nothing short of amazing. It brings us joy to know that you found our accommodations, staff, and dining at Nick's to be exceptional. We regret to hear that you did not feel acknowledged for your loyalty program status. Your feedback is valuable, and we will ensure our team is more attentive to recognizing our loyal Classic members in the future. We are thrilled that you enjoyed the great drinks and the warm hospitality from our staff at Nick's. We hope this visit was just the beginning of many more memorable stays with us. Looking forward to welcoming you back for another fantastic experience! Mahalo nui loa, Cameron - Guest Experience Manager

beautiful property, love how it's been re-done.

Customer review rating 4.5/5

Happy T. Families - Confirmed reviews ALL

Our family had a wonderful time at your property. Beautiful spot and well taken care of.

Aloha, Thank you for choosing Fairmont Kea Lani for your family getaway and for sharing your feedback with us. We are thrilled to hear that you found our property beautiful and well-maintained. It brings us joy to know that your family had a wonderful time with us. However, we apologize for the inconvenience you experienced with the speed of our WiFi and the lapse in housekeeping service on one particular day. Your comments have been noted, and we will certainly address these areas for improvement. We regret to hear about the encounter with one of our team members at the beach area. This is not reflective of the warm hospitality we aim to provide, and we will address this promptly. We appreciate your kind words about our housekeeping team and are glad to hear that overall cleanliness met your expectations. Thank you for choosing Fairmont Kea Lani, and we hope to welcome you back soon for another memorable stay. Mahalo nui loa, Cameron - Guest Experience Manager

Overall our experience was fine.

Customer review rating 3.0/5

Mark C. Families - Confirmed reviews ALL

Your customer service was spot on. I own a business myself and can tell you, you have wonderful people. The few complaints were the room we had (389) was on a road. You miss represented the ocean view. Yes you could see the ocean, but for 1500 a night we shouldn't hear cars. We should here waves. My other complaint was the AMA restaurant closing at 5pm. Your staff said it was do to lack of staff? Regardless, a 5 star resort should have every restaurant open at least until 9. Thanks

Aloha, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our customer service to be exceptional. It's wonderful to know that our team made a positive impact on your stay. We apologize for any disappointment regarding the room location and the representation of the ocean view. Your comments are truly valuable to us, and we will look into ways to ensure our room descriptions are accurate and reflective of our guests' expectations. Regarding the closure of AMA restaurant, we sincerely apologize for any inconvenience this may have caused. We are considering extending the restaurant hours to provide more dining options for our guests. We are sorry to hear about the issues with breakfast quality and the check-out experience. We will certainly review these areas internally to make necessary improvements. Thank you once again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Mahalo nui loa, Cameron - Guest Experience Manager

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Other web-users rate our hotel

  • 245 reviews 9/10 Location
  • 516 reviews 9/10 Room
  • 643 reviews 8.9/10 Service
  • 167 reviews 8.1/10 Pool
  • 92 reviews 8/10 Cleanliness
  • 91 reviews 7.3/10 Breakfast
  • 7 reviews 10/10 Sustainability

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