Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.3/5 2,798 reviews

Fairmont Le Château Montebello - Image 1
Fairmont Le Château Montebello - Image 2
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392 Notre Dame, J0V 1L0 MONTEBELLO, Canada

Description

Hotel extras

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

Our accommodation(s)

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

Telephone
Fax +1 819-423-1133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

31 

meeting rooms

From 1 to 560 

attendees

  • m / m²
  • ft / sq ft
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,798 reviews

TripAdvisor Rating  4.0/5  3,139 reviews

Good stay, average experience

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

We stayed at a Pampineau room. Service was great, but the rooms itself was mediocre. Temperature control was inconsistent, amenities were average, and it definitely showed its age.

Dear Mr. T., Thank you for taking the time to provide feedback on your recent stay at Fairmont Le Château Montebello. We are pleased to hear that you found our service to be great; however, we regret that the room did not meet your expectations in terms of comfort and amenities. We take your comments seriously and are committed to providing our guests with the highest quality of service and accommodations. We will be reaching out to you via email to discuss your concerns in more detail and explore how we might improve your experience in the future. Thank you once again for your feedback. We value your input and look forward to the opportunity to serve you better in the future. Warm regards, Grégoire

Customer review rating 4.0/5

Joel J. Couples - Confirmed reviews ALL

Warm personel, nice cozy place and lots of things to do.

Dear Mr. J., Thank you for sharing your kind feedback about your recent stay at Fairmont Le Château Montebello. We're thrilled to hear that you found our hotel cozy and enjoyed the warm hospitality of our staff with also all of our activities, adding enjoyment to your visit with us. We look forward to welcoming you back soon for another memorable experience at Fairmont Le Château Montebello. Warm regards, Grégoire

Beautiful site and central common space. Horrible room.

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

The site is beautiful and the common central space is amazing. We enjoyed spending time outside and having a drink in the common area with the fireplace (gorgeous). We booked a king room with a jacuzzi, but nowhere it was indicated that these rooms felt like a dungeon and were in the basement. We asked to switch room after seeing. However, the state of the second room was also disconcerting for a place that we thought prestigious. The paint in the bathroom was peeling and the ceiling looked moldy. The shower was really small and old. The furniture was really old and faded as well. Renovation need to be carried out. We should have asked for a third room, but by then I didn't want to ruin our arrival so we decided to keep it and spend our time in the common area. I wouldn't recommend to stay at the Chateau Montebello, but only to visit the site.

Great service

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

We enjoyed our visit/stay at the Fairmont Le Château Montebello very much. The location was great and the service was outstanding. We did have an issue with our bill but the issue was resolved within several days.

Dear Mr. P., Thank you for taking the time to share your experience at Fairmont Le Château Montebello. We are delighted to hear that you enjoyed our beautiful location and the outstanding service provided by our team. We also appreciate your understanding regarding the billing issue you encountered during your stay. We are pleased that this matter was resolved promptly and thank you for your patience as we worked to correct it. We look forward to the opportunity to welcome you back to our hotel. Please do not hesitate to contact us if you need assistance with future bookings. Warm regards, Grégoire

Dissapoining from previous visits

Customer review rating 2.0/5

Gerald Business - Confirmed reviews ALL

I have stayed at Montebello no less that 20 times. The lunch and breakfast buffets were not even close to previous years. I bet you know that. One issue I have always had with the Chateau: there should be complementary tea and coffee in the main lobby, particularly in the morning. Add an additional cost to the room if necessary, but the absence of this service is notable when it is offered at Best Western and Holiday Inn. To pay for a coffee is simply gouging. BTW: my room was very nice, recently renovated and very comfortable.

Dear Mr. Y., Thank you for taking the time to tell us about your experience at the Fairmont Le Château Montebello and for your continued loyalty. We truly value your feedback and take your concerns seriously, especially from our frequent guests. We are disappointed to hear that our breakfast and lunch buffets did not meet the high standards you’ve come to expect from us. Continuous improvement is crucial, and your insights are instrumental in helping us enhance our offerings. Please be assured that we are reviewing your comments with our culinary team to understand where adjustments may be necessary. Regarding your suggestion for complimentary tea and coffee in the lobby, we appreciate your perspective and understand the convenience and value such a service can provide. We are considering various options to enhance our guests' experience, and your input is particularly valuable as we evaluate these amenities. We are glad, however, to hear that you found your room to be very comfortable and nicely renovated. It is heartening to know that some aspects of your stay were enjoyable. Thank you once again for your candid feedback. We hope to have the opportunity to restore your full confidence in our buffet and overall service during your next visit. Warm regards, Grégoire

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Other web-users rate our hotel

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  • 597 reviews 7.8/10 Vibe
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  • 321 reviews 3.4/10 Value

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