Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 3,862 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

22 

meeting rooms

From 1 to 1,368 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,862 reviews

TripAdvisor Rating  4.5/5  5,099 reviews

Great location- some miss-haps though

TripAdvisor rating 4.0/5

Jillian H TripAdvisor review

Great location. The hotel is in a great, walkable area and we have felt very safe here. The service is great as well, and the lobby and room are beautiful. Some cons to be aware of, the water pressure in our shower is terrible. It could be due to the old nature of the hotel but it is not great. Secondly the drapes have an add thing where they’re stapled to the wall and you can’t draw them. We have wanted to do a midday rest and the sun has been brightly in our eyes and we have been unable to rest because we’re not permitted to draw the curtains. Prices here are pretty wild. We paid $110 for room service which was just a salad and half a roasted chicken. Cocktails in the bar are around $25 each. Keep in mind we have been to other places in the city and see that prices are not like this elsewhere.

Rushed out of the hotel room

TripAdvisor rating 2.0/5

Nathan K TripAdvisor review

We enjoyed our stay at the Fairmont hotel for my wife's birthday but experienced glitches at every point. Service was professional and kind with cake and snacks for her birthday but the front desk forgot to put our 4 pm check out time on the reservation so we got 2 door knocks and a phone call (at 12 p.m., 2:30 p.m., and 3:30 p.m.) asking us to leave. The front desk was very apologetic at check out, owned up to their mistake, and said they would make it up to us but we have not heard back (>1 week). Tonga room was an excellent experience for the food, music, and vibes even though the food was mediocre and overpriced. Breakfast at Laurel Court was delicious but they forgot our juice order and we had to get it at the end in paper cups. The concierge hyped up the gym but forgot to tell us that there was a fee for hotel guests to use it. Still, a good experience but with a lot of hiccups.

Good hotel

TripAdvisor rating 4.0/5

katy6706 Families - TripAdvisor review

Good location . Very good size room . But dated We didn’t like the carpet , very old and could do with cleaning. The check in and check out was very quick and efficient. Staff all very friendly and helpful. We generally enjoyed our stay specially because the room size was perfect for 3 of us .

Great hospitality. Hotel has a Black mold problem.

Customer review rating 2.0/5

Brealand T. Families - Confirmed reviews ALL

Had an issue with mold in our hotel room. Had to move rooms, the management did great. But not what I would ever expect to find at a Fairmont hotel.

Dear Brealand T., We appreciate your kind words regarding our hospitality. We sincerely apologize for the inconvenience caused by the mold issue in your room. We are glad our management could assist you promptly. Rest assured; we have strict cleanliness protocols in place. Thank you for bringing this to our attention. Kind Regards, Fairmont San Francisco.

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The hotel was comfortable and staff was friendly. There were a few things that caused me to lower my overall experience score: 1) the water pressure in the shower is incredibly low 2) the blinds in my room were jammed and I was unable to see the view or get natural sunlight in the room 3) the rooms are a bit dated and could use a refresh

Greetings, Thank you for sharing your feedback. We are delighted to hear that you found our hotel comfortable and our staff friendly. We apologize for the inconvenience you faced with the water pressure in the shower and the issue with the blinds in your room. Your comments about the room's condition will be shared with the relevant team for further improvement. We hope to welcome you back for an enhanced experience. Warm regards, Fairmont San Francisco

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Other web-users rate our hotel

  • 789 reviews 8.7/10 Location
  • 2,022 reviews 7.1/10 Room
  • 1,874 reviews 7.6/10 Service
  • 106 reviews 6/10 WiFi
  • 778 reviews 7.7/10 Vibe
  • 741 reviews 7.3/10 Amenities
  • 487 reviews 5/10 Cleanliness
  • 441 reviews 3.7/10 Value

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