Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.6/5 5,212 reviews

Fairmont Empress - Image 1
Fairmont Empress - Image 2
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721 Government Street, V8W 1W5 VICTORIA, Canada

Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Luxury spa treatment with first-class service at Willow Stream Spa

  • Q at the Empress: Restaurant and bar with locally sourced cuisine

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Telephone
Fax +1 250-381-4334

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Q AT THE FAIRMONT EMPRESS

Q at the Empress, located in the most storied room in Victoria, is a must-visit culinary experience. The cuisine is based on regional ingredients, partnerships with local farmers and artisans, and utilizes our own chef's herb and vegetable garden.

Your meetings and events

Room descriptions and layouts

14 

meeting rooms

From 1 to 450 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,212 reviews

TripAdvisor Rating  4.0/5  5,394 reviews

Certificate of excellence 2023

30th Anniversary

TripAdvisor rating 5.0/5

GlobaltravelD TripAdvisor review

We went for our 30th anniversary to Victoria and we reserved a Run of House, but as they knew it was a special date they upgraded us to a room with a beautiful view to the inner Harbour, and in addition they gave us a special present, great detail from the Manager, those are the special things that make a remarkable service. All the personnel is fantastic starting with bell boys, front desk, room cleaners, waiters, and so on, thanks a lot We had a wonderful anniversary, by the way they gave us a great recommendation for dinner. Best of the best.

Bucket List

TripAdvisor rating 5.0/5

O3907OIjuliam TripAdvisor review

This was a bucket list trip. My parents brought me back a key chain from the Empress when they stayed here in the 70’s. I have always wanted to stay there and have their High Tea. It was all worth the wait. Wonderful reception, friendly staff, and nice accommodations, made for a most pleasant experience. High Tea was elegant, delicious and lots of fun. Location is perfect. Thoroughly enjoyed my visit.

Good stay

TripAdvisor rating 4.0/5

eddysywu TripAdvisor review

Stayed 4 nights for the conference held in the hotel and conference center. Great location, room was very clean and well equipped. However it's quiet a walk from the lobby to my room, and to the swimming pool also. This did not help with my bad knee unfortunately or whoever have difficulty walking. I paid extra for an ocean view room, but rather disappointed with the amount of ocean I could see from my room, not worth this upgrade for sure.

We greatly value and appreciate your positive and constructive feedback, I will be happy to share it with our team. Thank you again for sharing your experience, and hope to see you again very soon.

Where pampered meets luxury!

Customer review rating 5.0/5

Debby Families - Confirmed reviews ALL

My daughter and I went to the Fairmont for her 40th birthday. I cannot even begin to describe the service that the staff gave to us. They made her birthday a very special weekend to be remembered! We went for tea and then in the evening we spent time listening to an incredible guitarist in the lounge. In the morning we had a massage and facial in the spa. It was such a luxurious and pampering break! The hotel is such an amazing piece of history! Thank you for our visit!

Good Stay

Customer review rating 4.0/5

Prem M. Business - Confirmed reviews ALL

Fine stay, no issues.

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Other web-users rate our hotel

  • 1,145 reviews 9.3/10 Location
  • 2,158 reviews 7/10 Room
  • 2,510 reviews 8.7/10 Service
  • 29 reviews 6.2/10 WiFi
  • 888 reviews 8.2/10 Amenities
  • 783 reviews 4.9/10 Comfort
  • 453 reviews 6.5/10 Cleanliness
  • 193 reviews 8/10 Breakfast

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