Mantra on View Surfers Paradise 4 stars

Customer review rating (ALL Rating) 3.8/5 4,825 reviews

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Description

Hotel extras

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Outdoor spa deck.

  • Nine multi-purpose conference rooms

Our accommodation(s)

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

Your meetings and events

Room descriptions and layouts

11 

meeting rooms

From 1 to 450 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  4,825 reviews

TripAdvisor Rating  4.0/5  4,864 reviews

Great location

TripAdvisor rating 4.0/5

Neddysja Solo travel - TripAdvisor review

Great location, close to beach, tram and the heart of Surfers. Clean rooms. Showers were great. Unfortunately noisy so needed ear plugs. The Beach club is located next door, so if you are after a bit of quiet ish downtime, I wouldn’t recommend staying here.

Dear Neddysja, Thank you for taking the time to leave a 4 star review about your stay with us at Mantra on View Surfers Paradise. We are thrilled to see that our prime location, cleanliness standards and bathroom facilities were among your favourite aspects. We strive ourselves on constantly updating our services so that all of our guests can have memorable stays with us. With that being said, we would like to take this time to apologise for the noise in which you had to endure throughout your stay. Please note that your words have not gone unheard, and that we are working closely with the relevant teams to ensure that this issue is addressed and minimised for all future guests. We hope that you consider us for your next visit to Surfers Paradise, as we would very much like to welcome you again in the near future. Kind Regards, Mantra on View Surfers Paradise | Hotel Management Team

Bugs galore

TripAdvisor rating 2.0/5

Daydream23892417022 TripAdvisor review

First night we woke up to bed bugs. Changed rooms, and spent the following 6 nights with cockroaches. Photos featuring bed bug, and cockroaches we squished (also a toe nail? From a previous guest). To the hotels credit, they did wash our stuff following my request. Very disappointed to pay what we did for the week and have to deal with this though, and the hassle of sanitizing and ensuring we don't bring an infestation home

Dear Daydream23892417022, Thank you for taking the time to write a review based on your recent experience with us at Mantra on View Surfers Paradise. We are sorry to see that your stay did not meet your expectations; please accept our sincerest apologies. At Accor, we strive ourselves on constantly improving our services so that all of our guests can enjoy memorable stays with us. With this being said, please be assured that your comments on the cleanliness of our hotel rooms have not gone unheard. We are working closely with the relevant in-house teams to ensure that this issue is addressed and dealt with so that we do not have any future issues of this kind. It is our sincere hope that you choose to stay with us again in the near future so that we may better serve you and leave a better lasting impression. Kind Regards, Mantra on View Surfers Paradise | Hotel Management Team

Cheap , dirty, rundown, good location

Customer review rating 2.5/5

Nikki S. Families - Confirmed reviews ALL

Our room was on level 6. At around 9pm, we saw cockroach coming out from under the stool. We called reception who said that she will come up. At 9.30pm, a house man came up with 2 bottle of cockroach spray. We were shocked at how they responded. We have 6 months old baby with us, but a man came with 2 bottles of spray? So we requested a room change. We got given room in high floor but overall still have dust here and there everywhere. Good location though, can easily walk to shops and restaurants. No bottle water provided in the room. Dental kit need to be purchased.

Dear NIKKI S., Thank you for taking the time to tell us about your experience at the Mantra on View Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ritesh Sura

Great location. Fantastic service

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Was only a brief visit, but was uncomplicated and enjoyable.

Dear Jozef, Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest. Sincerely,

Well located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Second time staying there just as good

Dear Dianne, Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest. Sincerely,

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Other web-users rate our hotel

  • 3,024 reviews 9/10 Location
  • 4,631 reviews 5.1/10 Room
  • 2,767 reviews 7.4/10 Service
  • 193 reviews 3.7/10 WiFi
  • 1,865 reviews 3.6/10 Cleanliness
  • 1,794 reviews 3.8/10 Comfort
  • 1,184 reviews 3.8/10 Amenities
  • 811 reviews 6.1/10 Value

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