Novotel Medellín El Tesoro (Ex Atton)

Customer review rating (ALL Rating) 4.6/5 2,838 reviews

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Cra 25 1 Sur 45 El Poblad, 50022 MEDELLIN, Colombia

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an amazing view of the city (out of use March 1-22)

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro (Ex Atton)

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT EL ALMACÉN

Lunch at El Almacén is always good. Specializing in unique cuisine with a Latin American twist, it has the best food in Medellin. Open 6:00 a.m. to 10 a.m. (breakfast) and then 12:30 p.m. to 10:30 p.m.

Your meetings and events

Room descriptions and layouts

7 

meeting rooms

From 1 to 100 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,838 reviews

TripAdvisor Rating  4.5/5  842 reviews

Good location

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Great location. However, the hotel itself lacks wow factor. We stayed in a suite and it was in the lowest floor looking at a delivery area parking lot. The staff was nice.

Good stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Friendly environment good people.

Good location, clean, friendly staff

Customer review rating 4.5/5

Tania Families - Confirmed reviews ALL

Clean hotel Helpful and friendly staff Good food

Good stay just a couple of issues

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Is the second time I vist the hotel. The first time I notice a couple of things, but I though were related to my room. However these issues continue during my last visit. The flow of water is not consistent. It comes and goes, hotter to colder and back again. If you take a shower from 8 am to 9 am, the water runs cold. Which shouldn't be an issue. The second issue is also in the bathroom. The extractor fan make a lot of noise. There is no way to shut it off when you go to sleep. Closing the door helps, but you can still hear it. The room service team is very nice and helpful. So are the restaurant and bar people.

Subpar and pathetic.

Customer review rating 0.5/5

George W. Business - Confirmed reviews ALL

Again the room was bad. There was no hot water one day at all other days. It was barely lukewarm. The towels stunk. I have a bad odor about them in the room could not get the TV to come on. Call Customer Service. They would not answer at all next day come down to the front desk cannot find anyone that speaks English, if you go into entertain Americans, you need to have someone that speaks English. I was the guest of Bio accelerator and that could speak English. Your service is pathetic. Your staff are rude. Would not stay if it was for free.

Dear Frank, Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Suaza VIP Concierge

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Other web-users rate our hotel

  • 860 reviews 9.5/10 Location
  • 914 reviews 7.9/10 Room
  • 1,406 reviews 8.3/10 Service
  • 16 reviews 6.8/10 WiFi
  • 418 reviews 7/10 Breakfast
  • 374 reviews 7.9/10 Cleanliness
  • 283 reviews 7.5/10 Comfort
  • 196 reviews 8.6/10 Vibe

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