Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 775 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  775 reviews

TripAdvisor Rating  3.5/5  142 reviews

Comfortable

Customer review rating 4.0/5

Paul R. Friends - Confirmed reviews ALL

We had a good stay at the hotel, which was clean and comfortable. It's a shame that it's such an unpleasant walk to the town centre. The alley way at the side of the Range is disgusting. Whilst I appreciate this is outside the control of the hotel, we did ask if there was another way we could walk - other than turning right out of the hotel and were told no! As it happens if you turn left out of the hotel and follow the path you can avoid the alley way, which is better. Other than that all good, though breakfast is a little expensive.

Dear PAUL R., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not a good stay

Customer review rating 1.0/5

Kev Business - Confirmed reviews ALL

The shower tempreture was way to hot, unusable. the sint tap tempreture was cold and the sink was blocked. a grinding noise coming from the roof which kept me up most of the night.

Dear KEVIN V., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 5.0/5

Dave Couples - Confirmed reviews ALL

Happy with the room, comfortable bed, good freshly cooked breakfast in the morning, no complaints at all, presently surprised.

Dear DAVID C., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Steve C. Couples - Confirmed reviews ALL

Well located to hospital but bit far to walk taxi only £5 50 stayed 2 nights very quiet room and room was very clean

Dear STEVE C., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Nukie Couples - Confirmed reviews ALL

Everything was really good except the shower kept running cold intermittently. The man in reception was very helpful and friendly when we had delayed baggage delivery. Nice big room and comfy bed.

Dear PLEASANCE R., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 334 reviews 9.3/10 Location
  • 846 reviews 7/10 Room
  • 730 reviews 8.5/10 Service
  • 7 reviews 5.9/10 WiFi
  • 392 reviews 7.1/10 Cleanliness
  • 259 reviews 6.2/10 Breakfast
  • 239 reviews 5.6/10 Food

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