Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 493 reviews

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Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bay Restaurant

Discover a range of locally inspired dishes at The Bay Restaurant. Inspired by the historic Tiger Bay docklands district, you'll find a flavoursome menu, including steaks, burgers and pizza.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  493 reviews

TripAdvisor Rating  4.0/5  260 reviews

Clean, quick, friendly.

Customer review rating 4.0/5

Nick Business - Confirmed reviews ALL

Quick check in, friendly service, nice atmosphere. The sausages at breakfast could have done with a few more minutes. Other than that all good.

Dear Nick, Many thanks for your feedback. We are delighted to hear that you found the check-in process to be efficient and our service friendly. It is our aim to provide a welcoming atmosphere, and we are glad that this resonated with you during your visit. However, we regret to hear that the sausages served at breakfast did not entirely meet your expectations. We take pride in our breakfast buffet and will look into this matter to ensure that all items are prepared to satisfaction. Once again, we thank you for your positive remarks and for choosing Mercure Cardiff North for your stay. We hope to have the opportunity to welcome you back. With very best wishes, Dorota Price, General Manager hb…, T.: +4…

Good location and clean

Customer review rating 4.5/5

Martin Couples - Confirmed reviews ALL

Excellent reception staff and bed mattress was extremely comfortable

Good hotel, ok for the price.

TripAdvisor rating 4.0/5

Romain F TripAdvisor review

Hotel was good, but the parking fee of £8 a day is not really justified due to its remote location. The large car park is managed by a private company. Room was clean and the shower ok. The english breakfast buffet was good too. Nothing exceptional overall.

Dear Romain, Thank you for your feedback about your stay. It is great to hear that you found our rooms clean and the breakfast to your satisfaction. These are aspects of our service we are particularly proud of. We regret to hear that the parking fee did not meet your expectations. Please understand that our parking is managed by a private company to ensure the highest security and convenience for our guests. We hope to welcome you back. Best wishes, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Genuine customer service wins again!!

TripAdvisor rating 5.0/5

Tomm T TripAdvisor review

Outstanding service in the restaurant and bar. Very well looked after. The team on site could not do enough for me and with all my years of working in hospitality it was great to have such a personal experience. I would happily come here just for dinner or to entertain friends and family. I really felt welcome and Saidur and his team were top tier!

Pukka g

TripAdvisor rating 5.0/5

George W TripAdvisor review

The biscuits were top tier, best hotel in the CF23 postcode. Saidur and his team were on another level, they go above and beyond and they have unbelievable craic. Get them pillows a bit more fluffy and it’s a 10/10. Would highly recommend. The absolute dons.

Dear George, Thank you for reviewing your recent stay. It is truly rewarding to hear that our biscuits were a highlight during your stay and that you consider Mercure Cardiff North to be the best hotel in the CF23 postcode. Our team, led by Saidur, is overjoyed to know that their efforts to provide exceptional service did not go unnoticed, and we thank you for acknowledging their dedication. We take note of your comment regarding the pillows. At Mercure Cardiff North, our goal is to ensure that every aspect of your stay is comfortable, and we apologise if the pillows did not meet your preference. We are always looking for ways to improve and your feedback is valuable to us. Our team strives to create memorable experiences for our guests, and it's heartening to hear that we've made a positive impression on you. We will continue to deliver high-quality service and hospitality to all our guests. We hope that we have the pleasure of seeing you again in the future. Best regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

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Other web-users rate our hotel

  • 583 reviews 8/10 Location
  • 1,387 reviews 7.3/10 Room
  • 1,023 reviews 7.7/10 Service
  • 25 reviews 7.8/10 WiFi
  • 627 reviews 7/10 Cleanliness
  • 452 reviews 7.5/10 Breakfast
  • 382 reviews 6.1/10 Food
  • 314 reviews 5.8/10 Amenities

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