ibis Mackay 4 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 1.443 recensioni

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Descrizione

I plus dell'hotel

  • Peaceful rooms.

  • 20 metre walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Taverna in loco

  • Reception 24 ore su 24

Le nostre sistemazioni

Posizione dell'hotel

ibis Mackay

Boundary Rd East, Mackay Airport
4740 MACKAY
Australia

Coordinate GPS:-21.178058, 149.181637

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

TURBARLENCE TAVERN

La TurBARlence Tavern offre colazione "à la carte" dal lunedì alla domenica (sabato dalle 05:00 e domenica dalle 06:00). Il ristorante è aperto dalle 10:00 alle 21:00. Arredi moderni e atmosfera allegra la rendono perfetta per trascorrere il vostro tempo.

Le tue riunioni ed eventi

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Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  1.443 recensioni

Giudizio TripAdvisor  4.5/5  389 recensioni

Don't bother

Punteggio Tripadvisor 1.0/5

kerrianne0 Recensione certificata TripAdvisor

So incredibly rude. We walked in and said Hi he said Name I told him he then said Name again hence I said it louder. He said credit card I said here you are and got nothing back no response. He said room 999 and my husband said where do we park can we go in and out he said yes. That's the conversation. I very quietly pop my head over and asked if he was always rude? He said no and off we went. We paymkney kn the Accor club for the last 20 years. Seems yoy getctreated poor everywhere qith accor.

Ok, for one night only.

Punteggio Tripadvisor 1.0/5

CoalDust Recensione certificata TripAdvisor

Been coming for years as it’s at the airport. Now Cheap for a reason. Cleanliness - poor at best, glass ring marks and even hair on bedsides, greasy food marks on bench, dirty hand marks on walls. Carpet stains next to bed. The jug had water in it for lord knows how long as it had floaters in it. Dust on all areas that don’t get touched, bathroom wall light fittings, towel rails, showers getting mouldy. Maintenance - Mattress so worn you are on the base, ended up sleeping on the floor. Directional bedside lights not working. Bench seat next to table missing the cushion. Food - Seriously for a $25 schnitzel, you would expect not to get a highly process lump of so called chicken that I think there was more oil running out than meat. Complained at the bar and all I got was a smile and sorry sir, chips was good but you get more at Maccas small fries!! This was a nice place, but slipping away, locals used to come to eat at times here but is now they don’t for a reason and when I speak to locals (have an office here) they laugh at me when I say I eat there.

Dear Coaldust, Thank you for taking the time to share your feedback. I am sorry to hear that your experience has not been up to the standard that we usually provide. I can assure you that I have already discussed this feedback with them, and have already put additional checks in place to ensure that the cleanliness in the rooms and the service in the restaurant improve. I hope you will give us another chance to better serve you, and I hope to welcome you back soon. Kind Regards,

Charged Credit card for cancelled stay

Punteggio Tripadvisor 1.0/5

lma752004 Recensione certificata TripAdvisor

Booked 4 rooms for myself and work colleagues however had to cancel and rebook for the following week. Cancelled with 4 days notice before stay on a flexible booking only to find the charge on my card.

Dear lma752004, Thank you for your feedback. I apologise for the charge on your credit card, and I understand this has been refunded. I hope you will give us another chance to better serve you in the future. Kind Regards,

Great hotel, great options, great staff. And. . . great food in the restaurant. Service??

Punteggio Tripadvisor 3.0/5

Q7109MOrossm Recensione certificata TripAdvisor

Sorry but. . . . you guys need a Customer Service person to clean out the internal systems so people can get served. Check in is fine, as is check out, but the bar service is TERRIBLE. There are queues and queues, and when you have one person doing meals and drinks, it takes a LONG time to serve 6 people. By that I mean 20 minutes! I only wanted a beer, but the girl on the bar had to do room service, so off she went! Gone. Really bad I am sorry. . . .

Thank you for your feedback and I am sorry to hear about your experience. We will certainly investigate what happened as this is not how the restaurant usually operates. I appreciate you sharing your feedback, giving us an opportunity to improve. I hope you will give us another chance to better serve you, and we look forward to welcome you back. Kind Regards,

Peccato sia stato un breve passaggio

Punteggio Tripadvisor 5.0/5

Valentino D Recensione certificata TripAdvisor

L'hotel è comodo, le stanze davvero ben curate e moderne. Il ristorante è all'altezza dell'hotel ed offre una colazione varia e di buonissima qualità. Il personale è cordiale e disponibile. L'aeroporto è a 0 metri ed il parcheggio del car rental è giusto a 2 passi. Ideale per viaggi di lavoro. Comfort e Cortesia.

Valentino D, Thank you for the great review of our hotel and we are glad you enjoyed your ibis Mackay experience. Don't hesitate to tell all your friends who are headed to this part of the world. Regards, Scott Grant General Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 445 recensioni 9.2/10 Posizione
  • 886 recensioni 7.3/10 Camera
  • 790 recensioni 8.4/10 Servizio
  • 11 recensioni 3.6/10 Internet
  • 473 recensioni 6.7/10 Cibo
  • 363 recensioni 7.5/10 Pulizia
  • 110 recensioni 5.6/10 Colazione
  • 90 recensioni 9.1/10 Atmosfera

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Nostre ulteriori strutture nelle vicinanze

Mantra Mackay 4 stelle

Giudizio clienti (Valutazione ALL) 4.4/5 (870 recensioni)

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