Sofitel Noosa Pacific Resort 5 stelle

Giudizio clienti (Valutazione ALL) 4.6/5 3.562 recensioni

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Descrizione

Hotel approvato ALLSAFE

Le nostre sistemazioni

Posizione dell'hotel

Sofitel Noosa Pacific Resort

14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567
4567 NOOSA
Australia

Coordinate GPS:-26.386863, 153.08834

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

NOOSA BEACH HOUSE PETER KURUVITA

Godetevi una cena rilassante sulla costa con un tocco moderno nell'ambiente elegantemente chic del Noosa Beach House. In questa struttura i membri Accor Plus ricevono lo sconto del 15%.

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Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.6/5  3.562 recensioni

Giudizio TripAdvisor  4.5/5  1.524 recensioni

Certificato d'eccellenza 2023

Not 5 star expectation

Punteggio Tripadvisor 1.0/5

Angelina K Recensione certificata TripAdvisor

Really disappointed with our stay The room was not 5 star Breakfast below average felt like I was dining in a canteen environment There is a lot of work to be done to get this Accor brand to the 5 star level it is saying it is Read all the negative reviews as an indicator to make your own judgement For me for what I paid my expectations were higher I note the management only reply to the better reviews on trip advisor and ignore others and should try to listen on how to better improve For us as a couple and world travellers we were so glad to check out and would rate this hotel as 2 to 3 star The pool may be the main attraction but when it rains it means nothing As our room was outdated and had a very musty smell Look elsewhere

Bonjour Angelina K, Thank you for taking the time to share your feedback about your recent stay at Sofitel Noosa Pacific Resort. We sincerely apologize for falling short of your expectations and for any disappointment you experienced during your stay. We understand that the room did not meet your expectations for a 5-star experience. We appreciate your feedback and have taken note of it for future stays. Regarding breakfast, your feedback is most unusual as we get very positive comments generally. I apologize if it did not meet your expectations. We value your feedback about the overall state of the hotel. We have engaged a design company and are planning to commence room enhancements early 2025. We apologize for any inconvenience caused by the weather affecting the pool enjoyment during your stay. Please be assured that we take all guest feedback seriously and use it as an opportunity to continuously improve our services. Thank you for choosing Sofitel Noosa Pacific Resort. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience. Warm regards, Vianne Birrell Rooms Division Manager

Very disappointing, gives a bad name to the Sofitel Brand

Punteggio Tripadvisor 1.0/5

645AndreaC Recensione certificata TripAdvisor

My wife and I had booked a superior river room for Friday 23/2. Unfortunately I was unable to attend due to feeling unwell. I called the morning of this day and requested they update the name to my wifes name to avoid any issues at checkin. Upon checkin there were issues as the staff member mustn't have noted down the change in name for check in and my wife had to muck around trying to explain the situation a few times before they finally agreed to check her in. When my wife arrived, she attended the day spa where she was meant to be greeted with a complimentary glass of bubbles as part of the jet lag massage package. The champagne was never offered and the staff were very rude and unfriendly and the massage was very average with the technician constantly banging into the table, causing what was meant to be a relaxing experience, to be distracting and chaotic. Upon checking to the room my wife was shocked to see ants in the room, a leftover bottle of something that looks like a child had left behind, which leads us to believe the room was not cleaned properly. There was also food crumbs on the chairs in the room. The room looked overall rundown. The mini bar menu was hanging out of the book all tattered, the hotel room door had paint peeling off it and it looked like blood drops or wine stains all over the carpet. We are really disappointed in the level of service she received. Paying such a premium price for a five star hotel. We have planned a stay at sofitel Sydney in the upcoming months and were planning a stay at sofitel Queenstown in June however given the level of service and poor state of the room we experienced at Sofitel Noosa, we're thinking of cancelling our upcoming stays with Sofitel. My wife would have mentioned this upon checkout, however, no one bothered to ask her how her stay was. Instead, rushing her at checkout. The Sofitel responded to this complaint by removing some very small room service charges. They also advised the dayspa would reach out directly, and they never did. We had upcoming stays planned at Sofitel Sydney and Queenstown but will be cancelling and staying elsewhere now.

Bonjour Andrea C, Thank you for taking the time to share your experience at Sofitel Noosa Pacific Resort. We appreciate your feedback and would like to extend our sincere apologies for the issues you encountered during your stay. We understand the importance of a smooth check-in process, and we are sorry for any confusion caused by the name change request. We have taken note of your feedback to ensure that such situations are handled more efficiently in the future. I can see it was noted however we should have completely removed your name from the booking. Regarding the spa experience, we are truly sorry to hear that it did not meet your expectations. We apologize for the lack of hospitality shown and the disturbance caused during the massage. Your comments have been shared with our Spa Manager for their attention. We are also disappointed to learn about the cleanliness issues in your room. Please rest assured that we take hygiene very seriously, and we have addressed your feedback with our housekeeping team to ensure that such oversights are avoided in the future. We understand your disappointment with the overall state of the room, and we want to assure you that we have plans in place to enhance our rooms. We have engaged a design company, and room enhancements are scheduled to commence from early 2025. We regret that our attempts to rectify the situation did not meet your expectations. Sofitel Sydney and Sofitel Queenstown are amazing properties and I genuinely feel you should keep your upcoming bookings. Thank you once again for bringing these matters to our attention. We hope you will reconsider and give us another opportunity to provide you with the exceptional experience that aligns with the Sofitel brand. Kind regards, Vianne Birrell Rooms Division Manager

What's not to love?

Punteggio Tripadvisor 5.0/5

Susie L Recensione certificata TripAdvisor

My 3rd stay and it won't be my last. My partner and I love everything abut this hotel. When you arrive there is complimentary sparkling or juice available. The team are knowledgeable and make great restaurant recommendations. The highlight is the pool area which includes a swim up bar or you can order from the QR code on your lounge table.

Bonjour Susie L, Thank you so much for taking the time to share your wonderful review of your recent stay at Sofitel Noosa Pacific Resort. We are thrilled to hear that this was your third visit and that you and your partner love everything about our hotel. We are delighted that you enjoyed our complimentary sparkling or juice upon arrival and that our team was able to provide you with great restaurant recommendations. It's also fantastic to hear that the pool area, including the swim-up bar and the convenience of ordering from the QR code on your lounge table, was a highlight for you. Your kind words are truly appreciated, and we look forward to welcoming you back for many more enjoyable stays in the future. Warm regards, Vianne Birrell Rooms Division Manager

Top service and Location

Punteggio Tripadvisor 5.0/5

TheJackofswords In coppia - Recensione certificata TripAdvisor

I would like to commend the Sofitel Noosa Pacific on their service level. It was an excellent standard. We loved our stay with you and would gladly stay again in the future. We particularly loved the river view and thought the location and breakfast was excellent. The room itself feels in need of a bit of a refresh as the carpets had a few stains and the couch was poor. The room service burger was decidedly average at best. But overall these points of improvement didn't negatively influence the great stay we had. Highly recommend and would stay again.

Bonjour TheJackofswords, Thank you very much for your kind review of your recent stay at Sofitel Noosa Pacific Resort. We are delighted to hear that you had a great stay and that you were impressed with our attentive service and excellent location. Your recommendation means a lot to us. We appreciate your feedback regarding the room and apologize for any inconvenience caused by the stains on the carpets and the condition of the couch. Your comments have been duly noted, and we will take them into account as we continue to enhance our guests' experience. Furthermore, we apologize if the room service burger did not meet your expectations. We will communicate your feedback to our culinary team for their further consideration. We genuinely value your feedback and look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Warm regards, Vianne Birrell Rooms Division Manager

Great stay at Sofitel Noosa!

Punteggio Tripadvisor 5.0/5

gjaajaa77 In famiglia - Recensione certificata TripAdvisor

Just finished an amazing stay at Sofitel Noosa. The resort location and facilities can’t be faulted, and I’m really looking forward to coming back next Summer. The resort is centrally located just behind Hastings St, but has direct access to it also, making it extremely convenient for night strolls to restaurants etc. The hotel staff were extremely courteous and helpful, and nothing was too much to ask. Would highly recommend

Bonjour Gjaajaa77 Thank you for choosing to stay with us at Sofitel Noosa Pacific Resort and for taking the time to share your positive experience. We are delighted to hear that you had a great stay and enjoyed our convenient location with direct access to Hastings St. Our team takes pride in providing courteous and helpful service, and it is wonderful to know that nothing was too much to ask during your stay. We appreciate your recommendation and look forward to welcoming you back next summer. Warm regards, Vianne Birrell Rooms Division Manager

In collaborazione con TripAdvisor

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