Novotel Athenes 4 stars

Customer review rating (ALL Rating) 4.3/5 1,807 reviews

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Description

Hotel extras

  • Rooftop pool with panoramic 360° view of Athens and Acropolis Hill

  • 5 minutes' walk from the closest metro station; easily access to airport and port of Piraeus.

  • Onsite indoor parking and fitness center

  • Food & Drink options with international and Mediterranean flavors

  • Congress Hotel with 8 ergonomic meeting rooms from 10-620sp.m, suitable for up to 1.300 people

Our accommodation(s)

Hotel location

Novotel Athenes

4 Michail Voda Str
104 39 ATHENS
Greece

GPS:37.989586, 23.724928

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 800 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,807 reviews

TripAdvisor Rating  4.0/5  3,025 reviews

Average hotel in a poor area

Customer review rating 3.5/5

Peter Couples - Confirmed reviews ALL

The hotel is clean and tidy. It is not in a very good area with little of interest around it. The hotel seems to cater for a lot of tour groups so the food, although wholesome, is limited in choice. It surprises us that the rooms have a Nespresso machine and a mini bar, but there is only paper cups. The staff were very polite and helpful.

Dear Peter G., We very much appreciate your comments regarding your stay at Novotel Athens. First of all, we are all grateful for your kind comments about our team; we strive to provide our guests with a convenient stay. In addition, we are very happy that you found the cleanliness of our hotel to your liking. Last but not least, we have shared your remarks about the food to the F&B department. We hope you give us a chance to better serve you in the near future. We remain at your disposal, Georgios KRITIKOPOULOS, General Manager

Good Stay

Customer review rating 4.5/5

Samir K. D. Couples - Confirmed reviews ALL

Had a lovely experience with my stay. The asset is one of the very nice property in Athens. Omonia Square is just ten minutes walk. Taxi/cabs are available outside the hotel. Overall the stay was good.

Dear Samir kumar D., Thank you for sharing your experience about your stay at Novotel Athens. We're delighted to hear that you had a lovely stay with us and that you found our property to be nice. We hope to welcome you back again in the future. Sincerely, Georgios KRITIKOPOULOS, General Manager

location unsafe

Customer review rating 2.5/5

Mehmet Families - Confirmed reviews ALL

Location is very unsafe to reach anywhere on foot.

Dear Mehmet D., We apologize that your experience did not meet your expectations. Please, in case that you have any suggestions regarding our hotel, feel free to share them with us. We strive to provide our guests with a comfort stay and we are more than sorry to note the rating you have posted. We remain at your disposal, Georgios KRITIKOPOULOS, General Manager

Lovely hotel

Customer review rating 5.0/5

Anne Families - Confirmed reviews ALL

Helpful and friendly staff, clean. Good breakfast. Ideally situated for access to metro. Stunning rooftop pool with views of the Acropolis

Dear Anne Louise P., We want to thank you for your comments regarding your stay at Novotel Athens. We are delighted that our location near the metro made it convenient for you to explore the city. Also, it is very important for us to read the positive comments about the breakfast and cleanliness of our hotel. Last but not least, we are all grateful to see that you were satisfied with our service friendliness; we all try to fulfill our guests' wishes and provide any information in case of needed. We look forward to hosting you back in Athens. We remain at your disposal, Georgios KRITIKOPOULOS, General Manager

Really bad experience

Customer review rating 0.5/5

Gaurav P. Families - Confirmed reviews ALL

We reached early around 9.30am to the hotel and requested for early Checkin as we had a 3 year old kid who was very sleepy. Your receptionist ELENA first told us to wait for 2 hours and told us we will try to give the room by 11.30am. So we stayed at the hotel reception for 2 hours. At 12 noon, she said that the room is not available and she started saying I don’t know how much time will it take, it can take 15mins or 30mins or 1 hour. Then she told us to take the standard room while I paid for executive room. We asked your another receptionist and she told us it will take time. Then I left for the market at I already wasted my 2 hours in the morning. The way she was talking to us was very unprofessional and rude. She didn’t have the empathy as to how we were feeling and still had the same rude response. I just stayed for 1 day but I stayed in another hotel for 3 days near acropolis. It was a far better experience than staying in Novotel.

Dear Gaurav P., We are very sorry to read the review you have shared with us and we want to apologize that your experience did not meet your expectations. Please know that we take your feedback seriously, and we will address this matter with our staff to ensure that similar situations are handled more efficiently and courteously in the future. After investigating your case, we would like to let you know that, as it is written also in our hotel's policy, Check-In time starts at 15.00 and Check-Out time is at 12.00. Early Check-In (before 15.00) may be given to our guests only upon availability. Unfortunately, the day of your reservation, we were fully booked and there were not any empty and cleaned rooms -of the type of room you had booked- at the time of your arrival, 9.00. Our colleagues were trying to find a solution, understanding that you were tired, and this is the reason they advised you either to wait at the restaurant or rooftop, or enter to another type of room. This was only proposed to you for your convenience. Once the room of your booking was available, around 12:30, we called you to the phone we had in our system to inform you about that, but unfortunately we could not find you. Once again, we appreciate your understanding and patience during this time and regret that we were unable to meet your expectations. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Please, accept our sincere apologies. We remain at your disposal, Georgios KRITIKOPOULOS, General Manager

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Other web-users rate our hotel

  • 811 reviews 6.2/10 Location
  • 1,029 reviews 6.9/10 Room
  • 1,043 reviews 8.8/10 Service
  • 30 reviews 5/10 WiFi
  • 508 reviews 7.9/10 Breakfast
  • 414 reviews 6.9/10 Cleanliness
  • 405 reviews 5.2/10 Comfort
  • 7 reviews 0/10 Beach

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