Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,346 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Ideally located for the Frankfurt Trade Fair and the main train station

  • Large rooms with Novotel Live'N'Dream bed and wi-fi

  • NOVO² lounge, bar and eatery - Chat and relax in a living room atmosphere

  • Family-friendly: Kid's Corner, family rooms and much more.

  • Meeting facilities for up to 250 people

Our accommodation(s)

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,346 reviews

TripAdvisor Rating  3.5/5  1,182 reviews

Well located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Short stay. Well maintained and good looking rooms making our stay pleasant

Dear Mr. P., Thank you very much for your review. I am very pleased that you enjoyed your time with us. I hope that we may welcome you again soon with us and we are already looking forward to your next booking. Best regards, Lars Paschold Guest Experience Assistant

Near the Messe conference centre

TripAdvisor rating 4.0/5

md1mm TripAdvisor review

This is not a top of the range Novotel but it is perfectly adequate. It is clean and offers most of what you would want without luxury. It is around 10 minutes walk from the Messe conference centre. There is not much around this hotel and it is around 30 minutes walk to downtown. The hotel has a restaurant which is OK but not at all busy considering the size of the hotel. Breakfast was very good. Would I stay again? Yes if I was attending a meeting at the Messe centre and did not want to pay the Marriott prices.

Hello md1mm, thank you very much for your review and your frank words. I am pleased that we were able to meet your expectations and that you had a good stay with us at the trade fair. We are already looking forward to your next visit and I wish you a wonderful time until then. Best regards, Lars Paschold Guest Experience Assistant

well located

Customer review rating 3.5/5

Reinier Business - Confirmed reviews ALL

The Novotel is at walking distance from the Ambiente fair. But the rooms are very basic without any atmosphere. The staff is not overly interested, no real connection is made with customers. Rate is extremely high during fair for such basic hotel, €350 per night for a stay of 4 nights.

Dear Mr. R., Thank you very much for your feedback. I am pleased that you generally enjoyed your stay with us, but I can certainly see that we could still improve this service. Your feedback will help us to identify the relevant points and derive improvements for the future. I hope that we will be able to welcome you again in the future. Until then, I wish you a great time. Best regards, Lars Paschold Guest Experience Assistant

Good location, but the service can be better.

Customer review rating 2.5/5

Ming Business - Confirmed reviews ALL

Most of the staff is very friendly. But an old woman who works in the breakfast buffet is terrible, very rude and impolite.

Hello Ming, Thank you for your review of your stay. I am very sorry that you did not experience the hospitality you expected from us during your stay. I will share this feedback with the colleague concerned so that she can continue to work on her performance to be more friendly in the future. From your detailed comments, I conclude that the reason was a discussion about whether breakfast is included or not. In order to check this, I have taken a closer look at your booking. In fact, you had split your stay into two bookings. Breakfast was included for the first two nights, but not for the last two nights. If you have any questions about your booking and which services are included, please feel free to contact our reception team at any time. I would be delighted if we had another chance to convince you of our hospitality in the future. Best regards, Lars Paschold Guest Experience Assistant

There is a first time for everything

TripAdvisor rating 1.0/5

Rob L TripAdvisor review

There's a first time for everything. At the Novotel Frankfurt, when you have a confirmed reservation, they will tell you yes, you have a reservation, but no, you can't stay here because other people paid in advance, but your reservation didn't require you to pay in advance. Maybe also you called earlier in the day to confirm your reservation, and they said no problem. Don't worry though if this happens to you, they will book you into a different hotel. It's okay because the other hotel is only two minutes away. Except they meant it is twenty minutes away and nowhere near where you need to stay, and when you try to check in, no one is there.

Hello Rob L, I am very sorry to hear that something went wrong during your stay with us. It is true that we had to move some guests out due to a system error, which we more than regret. This is also not what our guests can usually expect from us. I also understand the upset caused by such a last-minute change of plans and your displeasure. In your case, we have transferred your booking to the Adagio Apart Hotel. This offers the same standards as our hotel and is about 750m and 10 minutes walk away (2 minutes by car). It is located exactly opposite the main entrance to the trade fair, which is why we chose it as the best possible alternative for you due to your expected stay at the trade fair. We transferred your luggage to the other hotel and also offered you a cab transfer, which you did not use. It would have been possible for you to return to our hotel after the first night, but we did not offer this initially due to the additional effort for you. After you contacted us again on the 3rd day of your stay and complained about the circumstances of your accommodation, we offered you a return to our hotel, which you declined. I can only express my regret once again about this incident. We will do everything we can in future to avoid further system errors of this kind. Best regards, Lars Paschold Guest Experience Assistant

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Other web-users rate our hotel

  • 463 reviews 8.9/10 Location
  • 769 reviews 6.7/10 Room
  • 689 reviews 9.1/10 Service
  • 11 reviews 9.2/10 WiFi
  • 428 reviews 8.1/10 Breakfast
  • 340 reviews 6.6/10 Cleanliness
  • 162 reviews 7.3/10 Food
  • 35 reviews 7.8/10 Bar

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