Sofitel Zhengzhou International 5 stars

Customer review rating (ALL Rating) 4.8/5 625 reviews

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Description

Hotel extras

  • Conference space in elegant French style which can be customized to suit your business needs

  • 6-story atrium lobby, French street scenery western restaurant, customized Sofitel "Mybed"

  • Within 10 mins walking of subway lines linked to major train stations, city center and airport

  • Near Zi Jing Shan Pk. and shopping center with 150 stores and restaurants.

  • Secure Car Park, full Concierge service, High-speed WIFI, Sofitel Amenities and Rituals

Our accommodation(s)

Hotel location

Sofitel Zhengzhou International

No 115 Jinshui Road, Henan Province
450003 ZHENGZHOU
China

GPS:34.761949, 113.692725

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 450 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  625 reviews

TripAdvisor Rating  5.0/5  2,001 reviews

Excellent 4 days weth a good food and services

TripAdvisor rating 5.0/5

Khalil A TripAdvisor review

It was a good accommodation in the hotel and I remember lady name miaomiao she give Us many areas for shopping and many places to visit and help us to book our flight to Shanghai and agentleman Antoni both was very helpful and nice and there English language is very good.

Dear Guest, Bonjour! Thank you very much for sharing your experience about your last stay with us. Receiving your feedback is very constructive and helps us to understand more your experience and satisfaction. We are delighted to see that our team members Miaomiao and Antoni helped you through your stay and made you feel even more welcomed. I will share them your feedback and I am sure everyone will be motivated to see your words. Thanks again for taking the time to share your feedback. We are looking forward to meeting you again soon at Sofitel Zhengzhou!

Great Customer Satisfaction

Customer review rating 5.0/5

J. K. Business - Confirmed reviews ALL

I am writing to express my enthusiastic recommendation for Anthony for his exceptional customer service skills. During our stay at the hotel, Anthony consistently demonstrated an extraordinary level of dedication, professionalism, and proficiency in handling all our needs and any concerns. Anthony possesses a unique ability to empathize with customers, actively listen to their needs, and provide timely and effective solutions. His strong communication skills, coupled with a deep understanding of our needs, allowed him to address even the most challenging situations with grace and tact. I have received numerous positive feedback from my colleagues who have commended Anthony's professionalism, patience, and willingness to go the extra mile. His dedication to delivering outstanding customer service has undoubtedly contributed to your company's reputation for excellence. In conclusion, I wholeheartedly recommend Anthony for exceptional customer service skills. He has proven himself to be a valuable asset to your team. On behalf of the STS Team, we like to thank you for the great hospitality. Please feel free to contact me if you require any further information.

Dear J., Theresa, and Jinqiong, I am very pleased to express my profound gratitude for your warm and heartfelt feedback, as well as your generous praise for Antony. Your kind words of encouragement are not just a boost to his morale, but also a source of inspiration for our entire team and myself. I assure you that I will personally convey your recognition to Antony and share this remarkable story with our team. Your commendation of "professionalism, patience, and willingness to go the extra mile to deliver outstanding customer service" as the keys to excellence is our service belief, we all strive to pursue. Once again, I extend my sincerest thanks for your inspiration, recognition and support. Our team eagerly anticipates the warm welcome of your return to ZZ in the near future, where we will have the opportunity to express our gratitude to you all in person. If there is anything further that you require from us, please do not hesitate to contact us. We are always at your service and eager to assist you in any way we can. Warm regards, Samantha Yu General Manager

Best service

Customer review rating 5.0/5

Dhrumil S. Business - Confirmed reviews ALL

Best staff service best cheif best room service everything 100/100

Dear Dhrumil Dharnendral S., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasmine Wu Guest Relations Manager

Good service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Miss Kim Xu provide good service to us.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel with the best staff!

TripAdvisor rating 5.0/5

dgrier TripAdvisor review

We spent a very enjoyable night at Sofitel Zhengzhou. We were warmly greeted upon arrival and offered a free room upgrade! Alice and Rita spoke excellent English and were helpful throughout our stay. Our room was spacious, elegant and very comfortable. Rooms were well sound-proofed and we had a nice view of the city. The manager, a very pleasant Frenchman, greeted us at breakfast and came to say good-bye as we were checking out. I can't imagine a more professional, helpful staff.

尊敬的宾客:您好!非常感谢您的入住与赞赏!很高兴能为您的出游带来美好的时光。 您的赞赏给予酒店很大的鼓舞,也是我们进步的动力,我们会继续保持热忱,致力让每 一位宾客享有宾至如归的入住感受,热切期待您的再次光临!欢迎您再回来体验,祝生活愉快!

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Other web-users rate our hotel

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