Pullman Melbourne City Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 2,911 reviews

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Description

Hotel extras

  • The perfect destination for work and pleasure, in the heart of Melbourne city.

  • With the city's best food and fashion on our doorstep, exploring Melbourne's many delights.

  • Home to Melbourne CBD's highest rooftop bar, Blossom.

  • Elevate Club Lounge & Room 1954 on Level 15, offer guests & private events breathtaking views.

  • Fully equipped, state-of-the-art-gym

Our accommodation(s)

Hotel location

Pullman Melbourne City Centre

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812876, 144.96526

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,911 reviews

TripAdvisor Rating  4.0/5  196 reviews

Certificate of excellence 2023

Fair can be better

Customer review rating 2.0/5

Irene L. Families - Confirmed reviews ALL

Being a 5star hotel - poor service rendered can do better with the right SOP

Dear Irene L., We apologize for the inconvenience you experienced during your stay. Rest assured, we'll address the issues with our staff and ensure proper procedures are followed. Your loyalty status should have been recognized, and we'll work on improving our processes. Thank you for bringing this to our attention, and we hope to welcome you back in the future. Regards, Alex Mihardja Executive Assistant

Well located.

Customer review rating 2.0/5

Karen Friends - Confirmed reviews ALL

The location was great. Went we checked in and went to our room our safe and air conditioning wasn’t working. It was difficult to get in touch with reception. I ended up having to go up and down the elevator to get some service. I ended up dealing with Natalia at guest services, who was lovely. She had the safe fixed and air conditioner fixed to a little satisfactory condition. It took a long time for our room to cool down. It wasn’t a pleasant experience. We were give. A bottle of sparkling wine and some water to compensate and our valet parking waived. Which was lovely and appreciated. We did book a luxury escape and was meant to get a bottle of sparking in each room which we didn’t receive. Which was very dissapointing. I didn’t realize till I read my email when I returned home. That should have been in our room upon check in 😟 I have stayed at the Pullman on the park previously and had a much better experience. The breakfast is much better there also. Our room wasn’t made up till very late in the afternoon after having to request it be done. Overall I’m not sure if I would stay there again. I stay in the city a lot. Do this is disappointing.

Well located

Customer review rating 3.5/5

Audrey Y. Families - Confirmed reviews ALL

Overall a comfortable stay. However I am really unhappy with an extra unknown charge made to my card a few days after checking out.

Dear Audrey Y., We apologize for any inconvenience caused by the unexpected charge. Our Front Office manager has reached out to address this issue. Thank you for bringing it to our attention, and we appreciate your patience and understanding as we resolve this matter. Regards, Alex Mihardja Executive Assistant

Too noisy

TripAdvisor rating 3.0/5

debbie046 Families - TripAdvisor review

Was excited to be staying in this hotel but something of a let down. Room was nice but incredibly noisy. The windows are not double glazed so you can hear everything on the street, including the buskers who go on into the night. The banging of doors in the hotel is particularly bad. Reception was slow.

Dear debbie046, We're truly sorry to hear about the noise disturbances you experienced during your stay. Your feedback is invaluable to us, and we'll definitely look into ways to address these issues to ensure a more peaceful experience for our guests in the future. Thank you for bringing this to our attention. Sincerely, Alex Mihardja Executive Assistant

Fair

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

General speaking, I enjoyed my stay for 4 nights. Very convenient location and friendly staff all the time. Just some minor flaws annoyed me a bit. The public area should be more 5-star hotel standards and have self-check out option for the city branch. I waited for the lady in front of me chitchat with the reception for half hour and a queue lining up, no one did anything about that, and the reception was encouraging her to talk more. Eventually, I am super late for my appointment and have to put my room key on the other side of the reception and wispier to the staff that I gonna run and put my room keys here.

Thank you for your feedback. We're glad to hear that you enjoyed your overall stay and found our location convenient with friendly staff. We appreciate your suggestions regarding the public areas and express check-out option. Rest assured, we are currently in the process of implementing an express check-out box to enhance the guest experience. We apologize for any inconvenience you experienced during check-out and appreciate your patience. We hope to welcome you back for another stay in the future. Sincerely, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 1,307 reviews 9.4/10 Location
  • 1,618 reviews 7.9/10 Room
  • 1,627 reviews 7.5/10 Service
  • 26 reviews 5.1/10 WiFi
  • 515 reviews 7.3/10 Amenities
  • 513 reviews 8.5/10 Vibe
  • 496 reviews 7.8/10 Cleanliness
  • 370 reviews 7.3/10 Breakfast

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