Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,229 reviews

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Description

Hotel extras

  • Beautifully designed rooms by Pierre-Yves Rochon

  • The ALLSAFE label represents our cleanliness & prevention standards

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Unparalleled location within walking distance to London's best attractions

  • Grade II listed building with original features

Our accommodation(s)

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

14 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,229 reviews

TripAdvisor Rating  5.0/5  436 reviews

Certificate of excellence 2024

Great location with wonderful staff.

Customer review rating 5.0/5

Sandy Couples - Confirmed reviews ALL

We are always warmly welcomed at the Sofitel, St James.

Dear Mrs E., We very much appreciate your feedback regarding your recent stay at Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services and so glad you always feel warmly welcomed. Thank you for your loyalty and we hope to see you again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Good stay

Customer review rating 5.0/5

Cynthia M. Families - Confirmed reviews ALL

I took my daughter to see Paris and London in celebration of her 40th birthday.This is so far the best hotel experience I ever had ( I’ve travelled to so many places )Everything was just amazing , the room was spotless.The staff were pleasant, polite and friendly and attentive to all our needs. I’m surely coming back here in the future.

Dear Mrs M., On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay. We sincerely value your feedback, and the team is thrilled to have contributed to making your visit with your daughter on this special occasion truly memorable. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 20 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

The best and most memorable hotel experience I’ve ever had in all of my travels.It exceeded my expectations.

TripAdvisor rating 5.0/5

Cynthia M Families - TripAdvisor review

Everything was perfect. It was the best and most memorable hotel stay I’ve ever had in all of my travels.One thing that stood out the most was that we were checked in way much earlier than the regular check in time.I truly will come back in the future.

Bonjour, Thank you for this positive review of your recent stay. We are delighted that Sofitel London St James stood out as the most memorable hotel in all your travels. It is our pleasure to ensure that every stay with us is exceptional, and knowing we exceeded your expectations fills us with great pride. We were thrilled that the early check-in was possible on this occasion and contributed to a seamless experience making such a positive impact on your stay. Your eagerness to return is the highest compliment we could receive, and we eagerly anticipate your next visit. We look forward to welcoming you back on many more occasions. Merci, Marie-Paule Nowlis, General Manager

Overall quite satisfied, recommended

Customer review rating 4.5/5

Grace Families - Confirmed reviews ALL

The hotel is located well, with good room layout, lighting, and city view. The service staff are polite, enthusiastic, and thoughtful, helping to solve some needs.

Dear Mrs. Z., Thank you for taking the time to share your feedback on your recent visit to Sofitel London St James. We're thrilled to learn of your satisfaction and your willingness to recommend us. Your recognition of Marine and Christina's efforts is heart warming, and we're confident that your kind words will inspire our entire team to maintain and enhance our service standards. We appreciate your valuable input and eagerly anticipate the opportunity to welcome you back in the near future. Kindest regards Sally-Ann Jenkinson Director of Guest Experience

Perfect

Customer review rating 5.0/5

Alexander Families - Confirmed reviews ALL

Very friendly and courteous staff!

Dear Mr H., We very much appreciate your feedback regarding your perfect stay at Sofitel London St James. Camille and Gianmaria were thrilled to be recognised and I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

In partnership with TripAdvisor

Other web-users rate our hotel

  • 890 reviews 9.9/10 Location
  • 997 reviews 8.6/10 Room
  • 1,716 reviews 9.5/10 Service
  • 9 reviews 6.5/10 WiFi
  • 390 reviews 8/10 Comfort
  • 373 reviews 8.8/10 Breakfast
  • 321 reviews 9.4/10 Vibe
  • 310 reviews 8.1/10 Food

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