Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.2/5 5,919 reviews

Grand Mercure Singapore Roxy - Image 1
Grand Mercure Singapore Roxy - Image 2
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50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • Outdoor Swimming Pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

Our accommodation(s)

Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

9 

meeting rooms

From 1 to 400 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,919 reviews

TripAdvisor Rating  4.0/5  5,704 reviews

Great place for a layover in Singapore

Customer review rating 5.0/5

Gary B. Couples - Confirmed reviews ALL

While on our stopover between flights we took advantage of the Grand Mercure Singapore Roxy. The staff were very helpful and friendly. We enjoyed the use of the executive lounge and related services. The staff thoughtfully moved our room to the quietest part of the hotel as noisy street works were in progress. With the beach and local markets so close it was great to stretch our legs and be so close to the shopping and food outlets. This will be an even more attractive stay with the opening of the MRT station right out side the front door.

Dear Mr Gary Niels B., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Basic hotel but the awareness of important thing is very little

Customer review rating 0.5/5

N. R. Families - Confirmed reviews ALL

I’ve stupidly left my keyless Range Rover key which I need it most to get my car from Perth Long Term car park and head home 250km to Busselton. I rang the hotel directly around 7pm from BALI (two days transit before head to perth). The staff did say they have my key. But why waiting for me to reach them first???? I was still wondering around in Singapore after checked out! Why no one send me an email if calling overseas number is too much? Why???

Dear Nila R., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Below expectation

Customer review rating 2.0/5

Wai L. Couples - Confirmed reviews ALL

One night stay but everything failed to impress

Dear Wai Kuen L., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Good stay

Customer review rating 5.0/5

Freddy L. Friends - Confirmed reviews ALL

Check in was easy and was given an introduction to the facilities. Breakfast was good everyday of my stAY

Dear Freddy Keok Kung L., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

nice service of front desk

Customer review rating 4.5/5

Jack Couples - Confirmed reviews ALL

Two gentlemen who checked me in are very friendly and helpful.

Dear Liang J., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

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Other web-users rate our hotel

  • 1,625 reviews 9/10 Location
  • 2,579 reviews 6.9/10 Room
  • 2,574 reviews 8.6/10 Service
  • 94 reviews 4.1/10 WiFi
  • 1,112 reviews 6.7/10 Cleanliness
  • 725 reviews 4.9/10 Amenities
  • 659 reviews 4.6/10 Vibe
  • 644 reviews 6.5/10 Breakfast

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