Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 2,250 reviews

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Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Your meetings and events

Room descriptions and layouts

28 

meeting rooms

From 1 to 1,353 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,250 reviews

TripAdvisor Rating  3.5/5  909 reviews

Good stay

Customer review rating 4.5/5

Alkira-rain B. Solo - Confirmed reviews ALL

Lovely clean facilities. Staff were kind and assisted me with luggage. I still haven’t received my cleaning deposit back though.

Staff lovely A/C completely useless

Customer review rating 1.5/5

Michelle V. Solo - Confirmed reviews ALL

The only reason this doesn't have a rating of 1 is because the staff were very friendly and lovely. The hotel itself is nice, rooms could be a bit nicer, but all good. I was there because the convention I was going to was in the attached Pullman convention centre. The weather was very hot that weekend. 38 degrees + and the air conditioning did not work in my room. It was completely unbearable and i had to sleep with a damp towel to try and get any sleep whatsoever. I went to the front desk twice to complain about the aircon. I don't make complaints generally. I just suffer through it and then don't go back if I'm not happy with my stay. This was unbearable though and with multiple nights there, I had no choice. My room was so unbearably hot, I just could not sleep. This needs to be dealt with or you need to reduce your prices and star rating.

Good stay

Customer review rating 3.0/5

Acacia Solo - Confirmed reviews ALL

Check in is put down for 2 pm on day of arrival but had to wait 2 and a half hours to be finally checked into my room at 4:30 pm

Very clean, great service, well located

Customer review rating 5.0/5

Rebeka Families - Confirmed reviews ALL

Fantastic!! Very clean, great customer service, great location, has its own carpark. Will be back!

Need some improvement

Customer review rating 1.5/5

Sam Solo - Confirmed reviews ALL

Need improvement in cleaning the room. Couple of hair in the shower and the bed sheets weren't changed from previous guest. Had about 20 small body hairs in the sheets. Told front desk and they said to me, "Sorry, housecleaning will change it for you today." Besides that it is a Beautiful place for functions and the food was good 👍

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Other web-users rate our hotel

  • 718 reviews 8.3/10 Location
  • 1,702 reviews 5.2/10 Room
  • 1,271 reviews 7.1/10 Service
  • 50 reviews 3.7/10 WiFi
  • 767 reviews 5.2/10 Comfort
  • 703 reviews 4.4/10 Cleanliness
  • 391 reviews 7.5/10 Breakfast
  • 374 reviews 5.7/10 Value

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