Mercure Karawang 4 stars

Customer review rating (ALL Rating) 4.9/5 918 reviews

Mercure Karawang - Image 1
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Description

Hotel extras

  • Swimming Pool

  • Kids Zone

  • Water Park

  • Shopping mall and optional excursions around the city.

Our accommodation(s)

Hotel location

Mercure Karawang

Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia
41361 KARAWANG
Indonesia

GPS:-6.328304, 107.290948

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  918 reviews

TripAdvisor Rating  4.5/5  597 reviews

Certificate of excellence 2024

Well located

Customer review rating 4.5/5

Michel Couples - Confirmed reviews ALL

My last time stay at Mercure Hotel was the first time to come in Karanwang, and I am satisfied with your Hotel. The Hotel is located at the best place, near to the city centre Mall. with nice view.

In the middle of Karawang city

Customer review rating 3.5/5

Yopi S. Families - Confirmed reviews ALL

Friendly for a little child

A not so thrilled experience

TripAdvisor rating 3.0/5

andrewsusanto Families - TripAdvisor review

I less enjoyed the staycation with my family at this hotel. Facility were run down when we stayed here (sauna and ofuro didnot work). Compacted parking lot in the basement. Services and staff's attitude could be improved. However, location is strategic.

Dear Mr. Andrewsusanto, Thank you for taking the time to share your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused. At Mercure, we are committed to providing exceptional service to all our guests, and your feedback is invaluable to us. We have taken immediate action to address the issues you raised and prevent their recurrence in the future. We appreciate your valuable insights and hope to have the opportunity to serve you better in the near future. Best regards, Dodit Hapsoro General Manager

well located, in the heart of the city. Good stay

Customer review rating 3.5/5

Leonardi S. Families - Confirmed reviews ALL

good stay. good breakfast

Dear Mr. Leonardi S., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Revy Gunadi Assistant Front Office Manager

Table manner

TripAdvisor rating 5.0/5

okta viani w TripAdvisor review

It was an extraordinary experience when I was able to carry out a table manner event at Mercure Karawang. the food served is extraordinary, starting from the taste, texture, appearance, aroma. quite satisfied with the food and drinks served. Today I have a table manner event at the Mercure Karawang Hotel. I recommend this place because I believe Mercure Karawang can provide the best service. The staff there were very friendly, the chef immediately explained the process by which the food was made and the composition of the food, Mr. Chandra and Mr. Uung were able to explain the ingredients and serve the menu well, and also prepared the event according to our needs. I am satisfied because I chose the Mercure Karawang Hotel as the venue for this table manner event.

Dear Oktavianiw2024, We greatly appreciate your feedback regarding your visit to Mercure Karawang. Receiving positive feedback is highly gratifying for us. We will ensure that your comments are shared to Mr Chandra, UUng and with our team. We are confident that this feedback will serve as a motivation for all our staff as we continuously strive to enhance the quality of our services. Thank you once again for sharing your experience, and we sincerely hope that your future visits will be equally satisfying. Best regards, Dodit Hapsoro General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 134 reviews 8.9/10 Location
  • 335 reviews 8.6/10 Room
  • 413 reviews 9.2/10 Service
  • 8 reviews 5.9/10 WiFi
  • 245 reviews 9.1/10 Food
  • 168 reviews 8.7/10 Cleanliness
  • 135 reviews 9.3/10 Breakfast
  • 20 reviews 9.4/10 Value

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