The Sebel Melbourne Docklands 4.5 stars

Customer review rating (ALL Rating) 4.3/5 853 reviews

The Sebel Melbourne Docklands - Image 1
The Sebel Melbourne Docklands - Image 2
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The Sebel Melbourne Docklands - Image 4

Description

Hotel extras

  • Offering spectacular waterfront views, this is Melbourne's most elegant, iconic destination.

Our accommodation(s)

Hotel location

The Sebel Melbourne Docklands

18 Aquitania Way
3008 DOCKLANDS
Australia

GPS:-37.813809, 144.942245

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Capri Café & Lounge

Non contractual photo

Serving a unique cuisine blended with modern Australian and Asian influences, Capri Café & Lounge offers a warm, and inviting environment for everything from a coffee to a full feed breakfast and lunch.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 12 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  853 reviews

TripAdvisor Rating  4.0/5  934 reviews

Staff friendly and helpful but room not ideal

Customer review rating 2.0/5

Dl Business - Confirmed reviews ALL

First off, staff were very friendly and helpful. In saying that, the room was average. Shower dribbled on day 1 and this was unacceptable. I advised staff who booked maintenance but nothing was done that day and on day 2 I asked for another room to shower in (which was provided). So out of 3 nights, I had one shower in the room I paid for. There was also a constant beep every 2 mins in the room and the ironing board needs a better undercover.

Dear Daniel L., Thank you for taking the time to tell us about your experience at the The Sebel Melbourne Docklands. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry for the shower pressure issues which Maintenance fixed it the next day, but my apology that you had to shower in a different room. The beeping sound would have been from the dishwasher which can be fixed by pressing and holding the power button for few seconds. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mason Billah Front Office Manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Apartment is clean and comfortable. Location is great

great location but..

Customer review rating 3.5/5

Paul Families - Confirmed reviews ALL

As a diamond ALL member it was a little disparriaging to have the receptionist say at check in that most Daimond and Platinum members were just homeless people. Left a sour taste from the start

excelent stay

Customer review rating 4.5/5

Terry Business - Confirmed reviews ALL

great location helpful staff and clean with plenty on the TV

great spot pool spa and sauna great views rooms to dockland fantastic

Customer review rating 3.5/5

Jason E. Couples - Confirmed reviews ALL

was great time

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Other web-users rate our hotel

  • 601 reviews 9.1/10 Location
  • 887 reviews 6.7/10 Room
  • 653 reviews 7.3/10 Service
  • 21 reviews 4.9/10 WiFi
  • 350 reviews 6/10 Cleanliness
  • 119 reviews 8.1/10 Pool
  • 88 reviews 9/10 Wellness Area
  • 45 reviews 6.4/10 Breakfast

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