Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stars

Customer review rating (ALL Rating) 4.1/5 706 reviews

Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 1
Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 2
Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 3
Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 4
Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • Restaurants, bars, convention spaces, and entertainment facilities in the Seoul Dragon City co

Our accommodation(s)

Hotel location

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

7 

meeting rooms

From 1 to 1,800 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  706 reviews

TripAdvisor Rating  4.0/5  196 reviews

Disappointing Experience at Novotel Seoul Ambassador

Customer review rating 0.5/5

Neville B. Families - Confirmed reviews ALL

**Disappointing Experience at Novotel Seoul Ambassador** As a frequent traveler and a gold status member, I had high expectations for my stay at Novotel Seoul Ambassador. However, my recent experience left much to be desired. The first issue arose when I had to check out a day early due to unforeseen circumstances. Despite my loyalty and long-term commitment to the brand, the hotel refused to provide a refund for the unused night. While I understand that some rates may be non-refundable, I expected more flexibility and accommodation as a valued customer. The second incident occurred on a Sunday morning when I encountered difficulties with the included breakfast. To my surprise, the hotel had failed to register my name or room number for the complimentary meal. This oversight led to a chaotic situation, with a long line forming behind me as staff attempted to rectify the error. The lack of organization and attention to detail was both frustrating and stressful. Overall, my experience at Novotel Seoul Ambassador fell short of my expectations. Despite being a loyal customer, I did not feel valued or appreciated during my stay. Moving forward, I hope the hotel takes steps to improve their customer service and address these issues to ensure a more enjoyable experience for all guests.

felt like a second home in seoul for foreigners like us

Customer review rating 4.5/5

Cg Families - Confirmed reviews ALL

my family and I stayed in the hotel for a week. it was our first time to visit Korea and we were very excited so we planned a lot of activities going to different places. it was a HUGE BLESSING that the hotel was beside Yongsan station and therefore it was so easy for us to move around. after our activities it was such a delight to rest and sleep in your rooms. the bed, the lighting, the shower, even the TV that showed a lot of Korean shows and a couple of English ones, the aircon and the heater - they were very comforting for people who're exhausted from travelling. i especially loved the location and design of the sink in the room.

Dear Cerise Crudo G., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially Lily. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ted Sin Guest Experience Manager

Customer review rating 0.5/5

N. T. N. Families - Confirmed reviews ALL

In overall, I found the staff to be unhelpful in addressing guest inquiries, here are some bad experience from my side: 1) Upon arrival, there was no indication that complimentary gifts were available for Accor members (just a box left in the mini bar table until I specifically inquired if it's a gift? 2) When I called to provide feedback about the lack of instructions regarding toothbrush and toothpaste availability due to policy causing we did not prepare for that - the staff just say like Uh huh what's next :)) 2) Regarding the lunch discount policy for Accor members, I was initially informed of a 20% discount, but upon questioning, the staff simply mentioned with attitude that yes, it just changed policy and walked away. 3) The Premier Lounge on the 26th floor, intended for premier guests, was used during buffet lunch hours for a waiting place for lunch buffet. 4) I was surprised that there was long queue for breakfast earlier and there was a strict 20-minute time limit the food exchange floor :)))

Dear N. Thi N., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ted Sin Guest Experience Manager

Room for improvement

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Floor needed more cleaning, walls were visibly scratched throughout unit, body soap was low on arrival, shower was difficult to get in and out of.

Dear Alejandra P., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ted Sin Guest Experience Manager

Could be better.

Customer review rating 1.0/5

F. K. S. Families - Confirmed reviews ALL

Stayed there for 3 nights with the family over my birthday. Wife got 2 of her white long sleeves sleeping wear missing after wearing it the first night after housekeeping. No coffee/ tea after the 2nd night.

Dear Kok S. F., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ted Sin Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 559 reviews 9.5/10 Location
  • 683 reviews 7.6/10 Room
  • 503 reviews 7.3/10 Service
  • 6 reviews 7.1/10 WiFi
  • 305 reviews 7.4/10 Cleanliness
  • 163 reviews 8/10 Breakfast
  • 152 reviews 8.8/10 Vibe
  • 108 reviews 8.1/10 Food

Powered by Trustyou

Our other establishments nearby