Mama Shelter Bordeaux 3 stars

Customer review rating (ALL Rating) 4.2/5 2,349 reviews

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Description

Hotel extras

  • An ideal location in the downtown area

  • A 360-degree rooftop view of Bordeaux

  • Colorful design

  • Various dining areas: restaurant, terrace and rooftop

  • Adaptable and modular conference rooms

Our accommodation(s)

Hotel location

Mama Shelter Bordeaux

19 Rue Poquelin Molière
33000 BORDEAUX
France

GPS:44.839901, -0.577184

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 70 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,349 reviews

TripAdvisor Rating  4.0/5  1,625 reviews

Excellent location, friendly staff, nice bar & restaurant

Customer review rating 4.0/5

Sharon Couples - Confirmed reviews ALL

Bedroom was nice & quiet, compact but had everything we needed. Staff were all super friendly, good selection on the continental breakfast buffet with lots of bread/ cheese/ pastries/ juices/ fruit/ yogurt etc. The hot buffet items however did not look very appealing. Good buzz in the hotel bar & restaurant at weekends with DJ & live music on several evenings. Rooftop bar would be great in summer but just a little too early in the year to enjoy in March.

Dear Sharon, We very much appreciate your comments regarding your stay at Mama Shelter Bordeaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely day! MAMA LOVES YOU ! Cédric

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

SITE TRES AGREABLE ET CHAMBRE CONFORTABLE

Dear Veronique, We very much appreciate your comments regarding your stay at the Mama Shelter Bordeaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely day, MAMA LOVES YOU ! Cédric

Friendly staff; clean and spacious rooms

Customer review rating 5.0/5

Kathy Friends - Confirmed reviews ALL

Loved the hotel

Dear Kathy, We very much appreciate your comments regarding your stay at the Mama Shelter Bordeaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely day, MAMA LOVES YOU ! Cédric

Great team great location

Customer review rating 4.5/5

Louise Solo - Confirmed reviews ALL

The hotel team are great when I arrived they were suffering from a key system being down but they handled it like a pro and the bar was super busy so they could have done without the extra hassle but they were great

Hello Louise, We very much appreciate your comments regarding your stay at the Mama Shelter Bordeaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry regarding our keycard problem during your stay :( Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely day, MAMA LOVES YOU ! Cédric

Okay.

Customer review rating 3.0/5

Jordan Business - Confirmed reviews ALL

I've been a guest in a lot of Mama Shelters for a lot of trips since many years. I also prefer to book directly on the Mama website to give you the most value of my booking. Unfortunately I had to cancel 1 night (of 3) to get back earlier to Belgium. But it was not possible to do because of the 'non flexible rate' I booked. I do understand your policies, but I also appreciate loyalty and long term value in both ways. I got an upgrade (thanks for that), but finally I'm disappointed in the way you act. I can read everywhere 'mama loves you', but I do not feel it's true. Probably I'll try another place. Best, Jordan.

Dear Jordan A., Thank you for taking the time to tell us about your experience at the Mama Shelter Bordeaux. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately regarding the flexibility, our team cannot take any decision wihout the manager, an usually we are very flexible about last minute changes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophie

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Other web-users rate our hotel

  • 648 reviews 8.9/10 Location
  • 1,217 reviews 5.9/10 Room
  • 1,170 reviews 8.6/10 Service
  • 6 reviews 4/10 WiFi
  • 543 reviews 8.6/10 Vibe
  • 393 reviews 9.1/10 Breakfast
  • 327 reviews 8.2/10 Bar
  • 202 reviews 3.5/10 Value

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