Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 899 reviews

Mercure Darwin Airport Resort - Image 1
Mercure Darwin Airport Resort - Image 2
Mercure Darwin Airport Resort - Image 3
Mercure Darwin Airport Resort - Image 4
1 Sir Norman Brearly Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 150 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  899 reviews

TripAdvisor Rating  3.5/5  944 reviews

Location

Customer review rating 3.5/5

Kr Business - Confirmed reviews ALL

It was a good stay

Dear Kila Kaile Mr R., Thank you for sharing your feedback with us. We're delighted to hear that you had a good stay and that you found our staff to be top-notch. Providing excellent service to our guests is always our priority, and we're thrilled that our team met your expectations. We hope to welcome you back for another enjoyable stay in the future. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Convenient proximity to Darwin airport.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Customer service was excellent, the room was clean and comfortable, and air-conditioned. The hallway and stairwell were noisy late at night, likely because they were outdoors. It would be useful to remind other patrons to be quiet late in the evening outside resort rooms. The food was very good in the restaurant and prepared quickly. More options for those with significant digestive issues would be awesome.

Dear Desiree J., Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel conveniently located near the Darwin airport and that you received excellent customer service. However, we apologize for any inconvenience caused by noise disturbances in the hallway and stairwell. We will certainly take your suggestion into consideration and implement measures to remind guests to be mindful of noise levels, especially during late hours. We're glad you enjoyed the cleanliness and comfort of your room, as well as the quality of food in our restaurant. Your suggestion for offering more options for guests with specific dietary needs will be passed along to our culinary team for review. We appreciate your valuable feedback and hope to welcome you back for another pleasant stay in the future. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Handy Location

Customer review rating 4.5/5

Pamela M. Couples - Confirmed reviews ALL

Beautiful grounds & pool. Room a little tired but very clean. Good staff service.

Dear Gordon M., Thank you for your review. We're glad to hear that you appreciated our convenient location and enjoyed the beautiful grounds and pool area. Your satisfaction is our priority, and we're pleased to know that you found our staff to be helpful and provided good service. We appreciate your feedback regarding the room condition, and we will take this into consideration for future improvements. We hope to have the pleasure of welcoming you back for another enjoyable stay. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Great stay, just followup on verbal agreements to avoid uneccessary administrative overheads

Customer review rating 0.5/5

Tony P. Business - Confirmed reviews ALL

Great stay, very comfortable and so close to Darwin International Airport. I thought this review was the quickest way for the hotel to email me my tax invoice as was promised at the front desk upon checkout

Dear P. Tony Mr, Thank you for reaching out and sharing your feedback. We're glad you had a comfortable stay and found our location convenient. We apologize for any inconvenience caused by the delay in receiving your tax invoice. It appears there may have been a mix-up with the email address, which could have led to the delay however, we have sent you the invoice as per your requested. Thank you for your understanding, and we appreciate your patience. Please don't hesitate to reach out if you have any further questions. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Unacceptable!

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I tried to check in at midnight and there is no signage to find the check in reception for the Mercure. As it turns out the Mercure and Novotel share a reception area but there is no signage nor are the staff in uniforms. Also only 2 workers checking guests in and the 1/2 hour waiting time.

Dear Brett M., We sincerely apologize for the unacceptable experience you encountered during your check-in at midnight. It's deeply concerning to hear about the lack of signage to find the reception area and the absence of clear identification for the shared Mercure and Novotel reception. We understand how frustrating and inconvenient this must have been, especially after a long journey. Your feedback is incredibly valuable to us, and we will address these issues immediately with our team to ensure that appropriate signage is in place and that staff are easily identifiable. Additionally, we will review our staffing levels and procedures to ensure that wait times are minimized, particularly during peak arrival periods. We sincerely regret any inconvenience or frustration this experience may have caused you. Please know that we take your feedback seriously, and we are committed to making the necessary improvements to prevent similar situations from occurring in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 456 reviews 8.9/10 Location
  • 896 reviews 5.7/10 Room
  • 669 reviews 7/10 Service
  • 18 reviews 5.1/10 WiFi
  • 371 reviews 4/10 Comfort
  • 346 reviews 8.8/10 Pool
  • 342 reviews 6.1/10 Food
  • 286 reviews 5.1/10 Cleanliness

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