Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.3/5 2,786 reviews

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Description

Hotel extras

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

Our accommodation(s)

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

31 

meeting rooms

From 1 to 560 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,786 reviews

TripAdvisor Rating  4.0/5  3,139 reviews

Great for Celiac Safe Family Holiday

TripAdvisor rating 5.0/5

Kreb76 Families - TripAdvisor review

We really enjoyed our stay, but noticed a few differences since our 2017 visit that made it not as fantastic as it once was - no bistro serving kid approved food in a kid friendly atmosphere. Aux chantignoles is lovely, but not the place for kids at dinner time; not enough robes in our room at the start of our stay; less seating around the fireplace; hotel looking a little rundown. However, the staff were all wonderful, friendly, and helpful. The pool was lovely and the March Break activities for kids were great. We particularly appreciated how easy it was to order gluten free food for my son with celiac disease.

Thank you for taking the time to share your valuable feedback with us regarding your recent stay at Fairmont Le Château Montebello. We are delighted to hear that you spent a wonderful stay with us! We appreciate your observations and we regret any inconvenience caused by the absence of a kid-friendly dining option and the decreased availability of robes and seating by the fireplace. Please rest assured that your comments are essential for us as we strive to enhance our facilities and services. While it is disheartening to learn that some aspects of our hotel did not meet your expectations, we are grateful for the kind words about our staff! We take pride in taking care of our guests. We truly hope to see you back for another memorable experience at Fairmont Le Château Montebello! Warm regards, Grégoire Fairmont Le Château Montebello

This hotel feels like home for us

Customer review rating 5.0/5

Terry B. Couples - Confirmed reviews ALL

We usually spend special occasions at the hotel. This stay was for my 74th birthday.

Cher Mr. B., Nous vous remercions d'avoir encore choisi notre hôtel pour célébrer vos occasions spéciales. Créer des expériences mémorables pour nos clients, surtout lors de célébrations importantes, est quelque chose dont nous sommes très fiers. Nous espérons que votre séjour parmi nous a été rempli de joie, de détente et de beaux souvenirs. N'hésitez pas à nous contacter à tout moment si vous avez besoin d'aide ou si nous pouvons faire quelque chose pour rendre vos prochains séjours encore plus spéciaux! Merci encore pour votre fidélité et pour nous avoir inclus dans vos célébrations. Nous avons hâte de vous accueillir à nouveau très bientôt. Cordialement, Grégoire

Beautiful Property and Service

Customer review rating 5.0/5

Mike A. Couples - Confirmed reviews ALL

My wife and I came for our milestone anniversary. The service was excellent, we especially appreciated the relaxed atmosphere and the ability to bring along our pup. All the food we tried was most excellent, which was all room service because we didn’t want to leave the dog unattended in the room. The only disappointment for us was that many outdoor amenities were not up and running. It would have been nice to sit outside by a fire pit, or to enjoy some bar-b-q outside. However, I understand that we are in between seasons so there is a transition at this time. Many thanks, Mike and Andrea.

Dear Mr. A., Thank you for choosing to celebrate your milestone anniversary with us! We're delighted to hear that you enjoyed the excellent service and our premises during your stay. We apologize for any disappointment regarding the outdoor amenities not being fully operational during your visit. As you mentioned, this transition period between seasons can sometimes affect certain facilities. However, we appreciate your understanding and patience in this matter. We hope to have the pleasure of welcoming you back in the future, perhaps during a season like summer when all our outdoor amenities are fully available for you to enjoy! Warm regards, Grégoire

Belle hotel

Customer review rating 5.0/5

Annie Families - Confirmed reviews ALL

Nice and elegant hotel

Dear Mrs. I., Thank you for choosing our hotel and for the wonderful feedback! We are thrilled to hear that you found our hotel nice and elegant. Your excellent rating and kind words mean a lot to us. We strive to provide a comfortable and enjoyable experience for all our guests, and we are glad to know that we met your expectations. We look forward to welcoming you back to our hotel in the future. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Thank you once again for your feedback and for choosing Fairmont Le Château Montebello! Best regards, Grégoire

Very clean, friendly staff and nice ambiance

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The premises are very clean, the staff are all friendly, helpful and bilingual however I was extremely disappointed in the quality of my mattress (extremely worn and uncomfortable), the pillows were flat and also very worn. The food in the restaurant was sub-par for the prices although the buffet food (I was with a conference) was excellent, the dessert selection was top-notch! The additional $40 per day room charge for "amenities" is terrible considering the nightly cost of the rooms - especially in the off-season. Overall it was enjoyable but I likely wouldn't return for a personal stay as the bed and pillows were extremely uncomfortable and the costs are exorbitant.

Dear Mrs. C., Thank you for taking the time to share your feedback about your recent stay at Fairmont Le Château Montebello. We greatly value your input as it helps us to continually improve our services and facilities. We are pleased to hear that you found excellent our facilities and our staff. However, we apologize for any discomfort you experienced with the quality of your mattress and pillows. Rest assured, we will address this issue promptly to ensure a comfortable stay for all our guests. We appreciate your positive comments about the buffet food and dessert selection during your conference. Your compliments will be shared with our culinary team. Regarding the additional room charge for amenities, we apologize for any inconvenience this may have caused. We understand your concerns and regret that your overall experience did not meet your expectations. We would like to invite you to reach out to us directly at ch… with your reservation details so that we can further discuss your feedback and find ways to make your future stays more enjoyable. Once again, thank you for choosing Fairmont Le Château Montebello, and we hope to have the opportunity to welcome you back in the future. Best regards, Grégoire

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Other web-users rate our hotel

  • 424 reviews 8.7/10 Location
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  • 1,133 reviews 8.3/10 Service
  • 14 reviews 4.7/10 WiFi
  • 771 reviews 5.4/10 Food
  • 593 reviews 7.8/10 Vibe
  • 320 reviews 3.5/10 Value
  • 319 reviews 3.6/10 Comfort

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