Fairmont The Norfolk 5 stars

Name: Fairmont The Norfolk - 5 star Hotel in Nairobi | ALL - Meetings
Address: 00200, PO Box 58581, NAIROBI, 00200, Kenya
Telephone: +254202265000
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 657 reviews

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00200, PO Box 58581, 00200 NAIROBI, Kenya

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Fairmont The Norfolk

Iconic landmark in the heart of Nairobi city set amongst tropical gardens, Fairmont The Norfolk offers luxury accommodation in an early 20th-century colonial building. Dine at the elegant terrace restaurant or experience the stylish lounge bar serving signature cocktails and a vast selection of premium spirits and wines. Whether you're in Nairobi on business or going on safari, find time to swim in our heated pool and enhance your well-being with a treatment in the tranquil spa or at our fitness centre.

Located opposite the University of Nairobi, our hotel is in a cultural hub near the National Museum. It's about a five-minute drive to city-center highlights like Uhuru Park and Kenya Railways Golf Club, a unique nine-hole course crossed by a rail line.

Hotel extras

Convenient location for both sightseeing and business, minutes from the city center
Convenient location for both sightseeing and business, minutes from the city center
Tranquil tropical garden setting with a heated outdoor pool and spa
Unique dining options from the iconic historical Terrace to a stylish organic steak house.
10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Room

Fairmont Room with Queen Bed

2 persons
30 m² / 322 sq ft

Bedding 1 x Queen size bed(s)

Room

Fairmont Room with 2 Single Beds

2 persons
30 m² / 322 sq ft

Bedding 2 x Single bed(s)

Room

Deluxe Room with King Bed

3 persons
35 m² / 376 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)

Room

Deluxe Room with 2 Single Beds

3 persons
35 m² / 376 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)

Room

Deluxe Courtyard Room with King Bed

3 persons
35 m² / 376 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
Views: Courtyard View

Room

Deluxe Courtyard Room with 2 Single Beds

3 persons
35 m² / 376 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)
Views: Courtyard View

Room

Deluxe Verandah Room with King Bed

2 persons
35 m² / 376 sq ft

Bedding 1 x King size bed(s)

Suite

Junior Suite with Queen Bed

2 persons
40 m² / 430 sq ft

Bedding 1 x Queen size bed(s)

Suite

1937 Suite

3 persons
65 m² / 699 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
Views: Courtyard View

Suite

Karura Suite with Queen Bed

2 persons
59 m² / 635 sq ft

Bedding 1 x Queen size bed(s)
Views: Courtyard View

Suite

Norfolk Signature Suite with King Bed

4 persons
79 m² / 850 sq ft

Bedding 1 x King size bed(s) and 2 x Single sofa bed(s)
Views: Courtyard View

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

+254 20 2265000

+254 20 2216796

KENYA WILDLIFE SAFARI

Zoo

Access: 1 km / 0.62 mi

MUSEUMS AND GALLERIES

Museums

Access: 1 km / 0.62 mi

NAIROBI NATIONAL PARK

Tourist attraction

Access: 15 km / 9.32 mi

GIRAFFE CENTRE

Zoo

Access: 18 km / 11.18 mi

NAKUMATT LIFESTYLE NAIROBI

Shopping centre/mall

Access: 500 m / 0.31 mi

Hotel services

Check-in from 12:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Bar
Meeting rooms

CIN CIN BAR

This elegant sophisticated social lounge serves snacks, afternoon high tea, coffees, a variety of hot or cold chocolate drinks, cakes, pastries, light refreshments, snacks and sandwiches starting from 8am and continuing for the rest of the day.

TATU RESTAURANT

Award-winning restaurant serving the finest seafood, premium cuts of meat and delicious vegetarian dishes. Fashioned in contemporary African style, the restaurant benefits from a patio ideal for dining alfresco whilst overlooking the tropical herb garden.

LORD DELAMARE TERRACE

All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.

THE POOL RESTAURANT

Offering a casual dining experience serving international comfort food dishes complimented with refreshing signature alcoholic cocktails, mocktails, juices and smoothies in addition to a wide array of soft drinks and other alcoholic beverages.

CIN CIN WINE BAR

Cin Cin Wine Bar serves upscale signature delicacies, extensive array of whiskies and premium alcoholic beverages and wines, a wide selection of Whiskies and cognac. Enjoy bar food that takes on a Tapas/Meze style and approach.

Spa : "Soon to reopen", fill in your email address to be kept informed

Weddings

Non contractual photo

We are here to turn your dreams into reality, you will find everything you need to fulfill your wedding ,from an out door wedding at a location of your choice, or in our Ballroom for that great reception to designing a seamless and memorable wedding.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 225

attendees

Configuration is not available for these requirements

- Height 3.21 m
- Theatre style 220 participants
- U-shaped Room 70 participants
- Board-room 65 participants
- Classroom style 140 participants
- Banquet 180 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.35 m
- Theatre style 100 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 45 participants
- Banquet 64 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3.21 m
- Theatre style 120 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 60 participants
- Banquet 64 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3.21 m
- Theatre style 120 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 60 participants
- Banquet 64 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.35 m
- Theatre style 60 participants
- U-shaped Room 35 participants
- Board-room 30 participants
- Classroom style 30 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.35 m
- Theatre style 30 participants
- U-shaped Room 20 participants
- Board-room 25 participants
- Classroom style 20 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 8 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 6 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
198 m²	3.21 m	220 participants	70 participants	65 participants	140 participants	180 participants
140 m²	2.35 m	100 participants	40 participants	40 participants	45 participants	64 participants
106 m²	3.21 m	120 participants	40 participants	40 participants	60 participants	64 participants
101 m²	3.21 m	120 participants	40 participants	40 participants	60 participants	64 participants
88 m²	2.35 m	60 participants	35 participants	30 participants	30 participants	40 participants
52 m²	2.35 m	30 participants	20 participants	25 participants	20 participants	24 participants
30 m²	2.2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
25 m²	2.2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
24 m²	2.2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	8 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
24 m²	2.2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	6 participants	Configuration is not available for this hotel	Configuration is not available for this hotel

Configuration is not available for this hotel

Configuration is not available for these requirements

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Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5 657 reviews

TripAdvisor Rating 4.5/5 1,554 reviews

Staying at Fairmont Hotel

Mária S 4/17/2024 TripAdvisor review

My hanging out in Nirobi: First of all it started difficulty because we had to wait 4 hours for our room after a half-day travelling - inspite we paid extra money for the hotel for these few additionally hours. On Sunday we had to wait for our breakfast 1 hour 20 minutes - for a simple breakfast, than 1,5 hour for the lunch. In the boardrum the aircondition did not worked and for the time the business partners are arrived, all of us were swetin from the hot. Our business partner who is engineer showed for the maintenance guy what the problem was, and later it turned up that the filter was dirty and totally black. One of our colleague had permanently allergic reactions. The tissue was run out and the did not refilled the box. Inspite of the hotel and the garden is nice and the meals were good I have to say that I expect much better service from a 5 star hotel. It was the worst hotel I have been in the last 10 years. In my opinion, the problem is that the work processes are not well organized and controlled. This is not because there is not enough staff, it must be a kind of attitude problem.

Dear Mária S, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for all the inconveniences you faced and deeply regret all the discomfort caused. Rest assured that we have addressed all the issues to ensure the comfort of our guests in the future. We truly value your feedback and hope to have the opportunity to welcome you back for a much-improved experience. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Lovely stay

Anonymous Business - 4/13/2024 Confirmed reviews ALL

The hotel is great but the staff were the best part of the stay. Super helpful and friendly. Thank you so much. Loved my stay at the Norfolk.

Dear Ms. E., Thank you for your lovely feedback! We are delighted to hear that you had a great stay with us and that our team's super helpful and friendly service was the highlight of your experience. Your kind words are truly appreciated. We look forward to hosting you again soon. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

Good stay with good staff

Abdulrahman A. S. Couples - 4/12/2024 Confirmed reviews ALL

Accor hotels were never my first options. However, Fairmont hotel totally changed my opinion. Big thanks to the night shift team who showed a good care and compassion toward their customers. Staff is George and the duty manage Mary. Thank you again.

Dear Mr. AL S., Thank you for your positive feedback! We are thrilled to hear that our staff, especially George and Mary, provided you with great care and compassion during your stay. Your kind words mean a lot to us. We look forward to your return. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Amazing stay

abdoha667 4/12/2024 TripAdvisor review

Amazing stay with amazing front desk team. I would like to share my appreciation to Ms. Mary and Mr. George from the front desk team. They have changed the concept of the customer service to an extra level of service. The hotel is amazing and the location is not that far from the airport.

Dear Mr. Saaidi, Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you had an amazing stay and that our front desk team, especially Ms. Mary and Mr. George, provided exceptional service. Your recognition of their efforts truly motivates us. We are delighted that you found our hotel amazing and conveniently located. We look forward to welcoming you back for another amazing experience. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Comfortable stay

Mayank P. Business - 4/8/2024 Confirmed reviews ALL

The stay in the Fairmont, Norfolk was very comfortable. The staff was courteous, food had really good vegetarian options for me and the location was convenient for my work in Nairobi.

Dear Mr. P., Thank you for your positive review! We are thrilled to hear that you had a comfortable stay with us, enjoyed the vegetarian options, and found our location convenient for your work in Nairobi. Your kind words are truly appreciated. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

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