Swissôtel Sarajevo 5 stars

Customer review rating (ALL Rating) 4.1/5 16 reviews

Swissôtel Sarajevo - Image 1
Swissôtel Sarajevo - Image 2
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VRBANJA 1, 71000 SARAJEVO, Bosnia And Hercegovina

Description

Hotel extras

  • Labelled ALLSAFE

  • A 15-minute drive from Sarajevo International Airport

  • Adjacent to Sarajevo City Center, one of the largest shopping malls in Bosnia and Herzegovina

  • An interactive restaurant, a light-filled café and a laid-back lobby lounge

  • Four spacious meeting rooms including a large conference hall

Our accommodation(s)

Hotel location

Swissôtel Sarajevo

VRBANJA 1
71000 SARAJEVO
Bosnia And Hercegovina

GPS:43.855233, 18.407165

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  16 reviews

TripAdvisor Rating  4.0/5  104 reviews

Staff is incredible, great location, truly a 5 star hotel!

Customer review rating 5.0/5

Sandra T. Families - Confirmed reviews ALL

We were so impressed with hotel staff, from the moment we arrived and were welcomed by Selma and Bakir, to a world class service at breakfast where Davor made us feel so welcomed and cared for, by his special personal touches, we truly felt that he cared so much and that we had everything we needed to feel like at home. The next morning he prepared our favorite drinks, and at our favorite table. Davor is a true example of what great customer service should feel like! What a great ambassador for the hotel and the brand! 1st class!! Thank you so much for your hospitality!! We felt like we stayed with family! Amazing! We will be back!

Dear Sandra, Thank you one more time for the reviews and the appreciation you demonstrated toward the hotel. We can't wait to have you here again and we will certainly make a note to ourselves so we can return the sympathies the next time :) Best regards, Swissotel Sarajevo

Amazing staff, we’ll be back!

TripAdvisor rating 5.0/5

Sandra T TripAdvisor review

The hotel is beautiful, it’s at great location with fantastic amenities, but the best part of our stay was service. From friendly staff at the front desk with their friendly smiles (Selma, valet), to amazing experience at the breakfast. Davor was exceptional with his attention to details; by the second day he knew what our favorite drinks were and went out of his way to make us feeling welcomed. We felt like at home, with friends or family. Davor is a true ambassador for the hotel and the brand and we thank him for great experiences!

Dear Sandra, Thank you very much for the kind words and the review you posted. We sincerely appreciate your efforts and we are delighted to see our employees dedication to the service we provide being valued. It was a great pleasure to have you with us and we are very much looking forward to the next time :) Kind regards, Swissotel Sarajevo

Swisshotel spa

TripAdvisor rating 3.0/5

Nomad61783835203 Solo travel - TripAdvisor review

I used the spa facilities here one afternoon, which are very clean and wasn't busy . I had a relaxing steam and sauna which has nice views towards the mountains. The loungers are a little uncomfortable. The jacuzzi wasn't working but I was allowed to use the private one . I didn't like the split levels but that's just my personal preference. The staff work very hard to keep the areas clean and tidy which shows . I would probably visit again when in sarajevo.

Dear Nomad, We are very happy to see you have enjoyed your visit in the Golden Rain Spa center and to see you appreciate the efforts from our staff. We are aware about certain issues we are currently experiencing and we are working on removing them and adding some upgrades as well :) Hopefully, we can finish soon enough and you can enjoy your next visit even more. Kind regards, Swissotel Sarjevo Kind

Lovely clean spa- however hidden costs to use the jacuzzi and not all amenities available to use due to renovations

TripAdvisor rating 3.0/5

401eleanors Friends getaway - TripAdvisor review

Whilst in Sarajevo me and my friend paid for a day pass for the spa on the top floor of the hotel. This was very easy to organise and we were able to book treatments on the day. The price was very reasonable and the spa was very clean and had a relaxing atmosphere. The view out the windows was beautiful, you get to look over the city in which is a great touch to help you relax. We both had a shoulder, neck and back massage which was lovely. The downsides to the spa were that there was only 1 of the 4 saunas actually open- the others were out of order or under renovation. The jacuzzi is an extra payment for use which I think is ridiculous as you are already paying to use the spa. The showers did not go very hot in the changing room..they were luke warm which therefore prevented me from wanting to wash my hair due to the colder shower temperatures.

Dear Eleanor, We really appreciate the review and the time and dedication you poured into it. We are happy you enjoyed your visit, the massages and the atmosphere as well. We are also working very hard in order to finish the renovation and the upgrades as soon as possible and improve the overall experience with all the saunas and the baths up and running at full capacity. Kind regards, Swissotel Sarajevo

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

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Other web-users rate our hotel

  • 303 reviews 8.9/10 Location
  • 393 reviews 7.9/10 Room
  • 409 reviews 7.4/10 Service
  • 6 reviews 0/10 WiFi
  • 208 reviews 6.2/10 Breakfast
  • 199 reviews 8.1/10 Comfort
  • 174 reviews 5.3/10 Cleanliness
  • 115 reviews 5.1/10 Food

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